Senior Program Support Assistant

Position Details

Summary

Operating Title SENIOR PROGRAM SUPPORT ASSISTANT Long Classification Title Senior Program Support Assistant Campus Location Plymouth Department PSU Counseling Center Summary of Position

Manage, coordinate, perform, supervise, advise, plan and collaborate under broad supervision from Director, all non-clinical operations in the center. Designated front contact person to internal and external groups, manage emergencies and ensure a smooth operation. Present workshops/presentations.

Acceptable minimum level of education HS or equivalent Acceptable minimum years of experience 5-7 years Additional Job Information Posting Number PS4592FY24 Other minimum qualifications

1.High school graduation and seven years of related experience involving duties of increasing

responsibility requiring discretion and independent judgment, or Associate's Degree and five

years of related experience, or a combination of higher education and related experience

equal to seven years.

2.Advanced computer skills, including complex word processing, e-mail, spreadsheets,

database management, use of search engines, keyboarding skills, and other software

applications as required by hiring department/unit.

3.Effective written and oral communication skills.

4.Supervisory skills.

5.Experience in public relations, office supervision, grant-funded programs, marketing,

telecommunications or publications as specified by department.

6.Organizational skills.

7.Ability to establish and maintain effective working relationships with faculty, staff, students

and the general public.

Additional Preferred Qualifications

• Professional work experience in a college university environment.

• Experience scheduling appointments electronically in a medical/clinical environment.

• Bachelor's degree.

• Office management experience, with strong organizational skills and the ability to work independently.

• Budget management, bookkeeping and financial documentation experience (e.g. UShop experience).

• Ability to work in a highly confidential sensitive environment.

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting https://jobs.usnh.edu/postings/60833 Percent Time Information (FTE) 0.86 Grade 12 EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

Plymouth State University offers high-quality baccalaureate, graduate, and doctoral degree programs. Through research and innovative community partnerships, the University contributes to the economic, social, cultural, and environmental development of the North Country and Lakes Region of New Hampshire and beyond.

Plymouth State University (PSU) is transforming the campus to create a first-of-its-kind university holistically organized around integrated clusters. Our goal is to provide a dynamic interdisciplinary and innovative learning environment. Students, faculty, staff, and community will connect to solve real-world challenges that will benefit people and organizations at all levels. We are a residential and comprehensive university with a warm and engaged learning community focused on teaching excellence and regional engagement. The University is located in the heart of the Lakes Region and White Mountains of New Hampshire and serves approximately 4,300 undergraduate and more than 2,000 graduate students.

Our Integrated Cluster Learning Model amplifies the educational experience and strengthens the institution's legacy of interdisciplinary study and applied experiential learning. PSU students will work in teams with faculty and partners within 7 Integrated Clusters of degree programs: Exploration and Discovery; Innovation and Entrepreneurship; Arts and Technologies; Health and Human Enrichment; Justice and Security; Education, Democracy and Social Change; and Tourism, Environment and Sustainable Development. Now is an exciting time to join Plymouth State and help shape our new kind of university and ultimately tomorrow's leaders.

Surrounded by lakes and mountains, PSU's 170-acre campus provides students with an outstanding natural laboratory for learning and an ideal setting for outdoor recreation. PSU has consistently earned national recognition for its commitment to community service, environmental sustainability, academic excellence, and employee wellness.

Posting Details

Posting Date 04/25/2024 Open Until Filled No Closing Date Posting Open to Internal Candidates Only? Yes Interested Internal Candidates Exist? Yes Job Category Hourly Staff (Non-Exempt) Appointment Type If TERM position provide projected end date Equipment/Instruments Drivers License and Physical Requirements. Please check all items that apply. None applicable

Duties / Responsibilities

Job Duties

Duty/Responsibility

• Quasi-clinical role in regard to intake for clients including screening for safety needs, assessment of urgency/need for emergency service in consultation with director/clinicians as appropriate. This is for 3200+ hours of client service per semester. This requires confidentiality and risk mgt. for the center/PSU as a whole.

• Consultation with faculty, staff, parents and other referral sources to facilitate contact with a clinician.

• Scheduling for up to 11 clinicians for routine and emergency walk-in on call coverage using Titanium (database/records/data mgt. software).

Duty/Responsibility

Support of director for full staffing meetings including development and facilitation of agenda in regard to administrative functions (scheduling, operations, budget, etc.)

• Collection, processing and presentation of data including utilization, emergency tracking, etc.

• Consultation and modification of programatic operations including space utilization and general clinical coverage, staffing levels. This is done in 1 to 1 with director each week.

Duty/Responsibility

• Budget preparation/planning/accounting, banner finance

• Contract prep/mgt. with Lakes Region Mental Health and Titanium

• Tech support for Titanium

• Orientation/Panther Days/Family Weekend planning

• Direct outreach programming

• Purchasing of supplies

• Professional development support for clinical staff including CEU (continuing ed units)

• Technology procurement, upkeep and replacement scheduling

• Postings, mail, copier, fax, etc.

Supplemental Questions