Senior Program Manager

Job Description:

The Senior Program Manager, Turning Point will be responsible for administrative oversight, and supervision of case management and line staff for this Interim Housing Program for The People Concern. They will also provide strong day-to-day administrative and supervisory oversight and ensure successful performance-based outcomes. This position is responsible for maintaining the highest quality services and efficiency of programming, while fostering teamwork and integration among staff working in this program. Selected candidate will work (Sunday through Thursday 8am to 4:30pm) with the ability to flex their schedule to accommodate oversite of staff working swing and overnight weekdays and all weekend shifts.

Job Duties:

• Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and trauma Informed care principles

• Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness and substance addiction

• Provide guidance to staff ensuring that they are able to implement appropriate interventions to reduce barriers

• Promote opportunities to support critical thinking among team members

• Provide crisis intervention and triage services

• Manage client grievances and ensure timely resolution of client complaints

• Work with the Director to ensure that the physical site is well-maintained and safe

• Provide oversight of the daily operations of shelter, including scheduling of staff and making sure that all shifts are appropriately covered

• Work with management team to provide on call coverage for emergencies

Qualifications:

1.Bachelor's Degree in Social Work, Psychology or related field, Masters' degree in mental health field (Social Work, MFT, or Psychology) a plus

2.Minimum two years of experience in a nonprofit setting at an agency that provides services to individuals that have a history of homeless, mentally illness, or are dually-diagnosed

3.At least two years of leadership/management experience preferred in an Interim Housing site preferred

4.Minimum of two years' experience providing Case Management services to homeless population required

5.Skilled in non-violent crisis intervention

6.Demonstrated knowledge of issues faced by population served

7.Detail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, teambuilding and computer skills

8.Demonstrated ability to handle multiple tasks simultaneously and to work independently and creatively

9.Detail oriented with excellent time management, organizational, written, verbal, interpersonal, team building, and computer skills

10. Current, valid California Driver's License with an acceptable driving record

11. Ability to provide some evening and weekend hours to ensure continuity of care

12. On-call 24/7 a requirement

13. Proficient in Microsoft Word, Outlook, Excel, and database applications

14. Able to obtain and maintain CPR/1st Aid certification

Preferred Qualifications:

1.Bachelor's Degree in Social Work, Psychology or related field, Masters' degree in mental health field (Social Work, MFT, or Psychology) a plus

2.Minimum two years of experience in a nonprofit setting at an agency that provides services to individuals that have a history of homeless, mentally illness, or are dually-diagnosed

3.At least two years of leadership/management experience preferred in an Interim Housing site preferred

4.Minimum of two years' experience providing Case Management services to homeless population required

Work Environment:

1.Field (may need to travel) and indoor office environment

2.On occasion walk or drive to different local sites

3.Regularly required to sit, stand, bend and occasionally lift or carry up to 20 pounds

4.Will necessitate working in busy and at times loud environments

5.Will be exposed to elements like cold, heat, dust, noise and odor

6.May need to bend, stoop, twist, and sit throughout the day

7.Able to thrive in a work environment emphasizing teamwork and collaboration

8.Respond in a timely manner in all aspects of communication

9.Work with minimal supervision

10. Perform other duties as assigned

RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES

• Maintain a safe work environment and confidentiality at all times

• Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues

• Organize and prioritize multiple activities to meet all external and internal deadlines

• Maintain a professional demeanor that reflects positively on the agency

• Demonstrate respect and courtesy toward others

• Able to thrive in a work environment emphasizing teamwork and collaboration

• Ability to prioritize different tasks with minimal supervision

• Perform other duties as assigned

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance

• Vision Insurance

• Dental Insurance

• Retirement Planning (403b) & Matching

• Paid Holidays

• Paid Vacation Days

• Paid Sick Days

• Employee Assistance Plans (EAP)

• TELUS Health

• Flexible Spending Account (FSA)

• Basic Life / Accidental Death & Dismemberment (AD&D)

• Voluntary Short- and Long-Term Disability

• Voluntary Pet Insurance

• Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More

• The People Concern University & Certificates

• Corporate Discounts

Other details

• Pay Type Salary

• Min Hiring Rate $72,000.00

• Max Hiring Rate $75,000.00

• Travel Required Yes

• Required Education Bachelor's Degree

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