Senior Program Manager (Ssvf)

Benefits:

• Free Dental & Vision

• 19 Paid Holidays- Including 4 Mental Health Days (23 Paid Holidays in 2024!)

• Retirement Plan with a match

• Paid Training

• 10-year anniversary sabbatical

• Flexible Spending Accounts

• Professional Development Allowance

• Paid Parental Leave benefit

• Discounted Pet Insurance

• Affordable Health Insurance (50% dependent coverage paid by employer)

• and many more!

Company Overview

For more than 50 years, Insight Housing (formerly, Berkeley Food & Housing Project) has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda County, San Francisco, Contra Costa County, Solano County, Sacramento County, San Joaquin County and Amador County. We are proud of our team members who are very dedicated to our mission of ensuring everyone in our community has a home through supportive, equitable, and sustainable housing solutions.

Program Overview

The Roads Home program is designed to serve very low-income, primarily homeless Veterans and Veteran families. The program assists Veterans in exiting homelessness to permanent housing and in maintaining a permanent housing placement. Services provided by Insight Housing include street and venue-based outreach, case management, permanent housing placement, employment services, and assistance in obtaining VA and other benefits.

Position Summary

In collaboration with the Regional Director of Veteran Services, the Senior Program Manager's (SPM) primary focus will be to provide Roads Home program management in Alameda and San Francisco Counties; new program planning and implementation; ensure program outcomes are being met; provide support to Roads Home Program Managers and regional Healthcare Navigator, provide leadership in the areas of the program implementation, contract reporting and fiscal oversight. This position will supervise Roads Home Program Managers and Healthcare Navigator for the Region: Alameda and San Francisco County.

Essential Duties and Responsibilities

• Assist Roads Home Program Managers with administrative duties (developing and maintaining services trackers, tracking program goals and outcomes, responding to City, County, and Federal information requests, developing management tools to run programs effectively.

• Review and ensure all program documentation complies with grant requirements.

• Conduct client chart audits at least twice a year.

• Ensure clients receive appropriate services as required by our contracts.

• In partnership with Insight Housing Leadership and the Operations Manager, ensure CARF Accreditation compliance and goals are met.

• Work closely with Insight Housing Leadership to ensure monthly spending is aligned with budget requirements and program goals.

• Build and maintain collaborative relationships with all of our city and county partners and represent Insight Housing at external meetings, as necessary.

• Represent Insight Housing and speak at community engagements, as necessary.

• Serve as the liaison between our Roads Home Program and the Coordinated Entry System (CES) and local HUD-VASH program.

• Act as primary program liaison with other outside community partners, as needed.

• Assist the Regional Director of Veteran Services and Program Managers to hire, train, and evaluate Roads Home program staff.

• Monitor and approve timesheets for Program Managers when they are out.

• Collaborate with the Regional Director of Veteran Services to provide weekly supervision to the Program Managers.

• Identify training needs for the Roads Home program and collaborate with the Regional Director of Veteran Services to develop and schedule.

• Research available training opportunities for staff, both internal and external to the agency

• In collaboration with Human Resources (HR), conduct new hire onboarding and ongoing staff training.

• Collaborate with the Director of Programs and Regional Director of Veteran Services to plan and facilitate quarterly Program Manager meetings.

• Responsible for completion of all monthly, quarterly, and annual contract reporting.

• Assist with the bi-annual SSVF FOFA audit process

• Participate in all VA monthly calls and collaborative meetings.

• Build and maintain collaborative relationships across Alameda and San Francisco's Continuum of Care (CoC) systems.

• Lead and continue to develop the By Name List effort and Veteran Leadership Team in Alameda and San Francisco Counties.

• Attend all CoC advisory Board meetings in Alameda and San Francisco County

• Ensure Roads Home Management team meetings occur monthly.

• In collaboration with the Regional Director of Veteran Services, lead and organize the quarterly Roads Home All Hands meetings.

• Ensure quarterly internal file audits take place across the Roads Home Program.

• Assist Regional Director of Veteran Services with Roads Home federal and local grant applications.

• Directly supervised Program Managers and Healthcare Navigator for the Region.

• Meet with clients to resolve grievances, as needed

• Drive own or agency vehicle to the field and to other program sites, as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency vehicle policy at all times.

• Attend and participate in all staff meetings, trainings, and case conferences, as assigned.

• Complete and submit timesheets in a timely and accurate manner.

• Work within the framework of Insight Housing's Code of Conduct.

• Perform other tasks as assigned by supervisor.

Qualifications, Skills and Abilities

• Bachelor's degree in Social Services or related field, or equivalent combination of education, training, and experience. Master's degree preferred.

• 3-5 years' experience working in a program serving persons experiencing homelessness, mental health, or behavioral health.

• 2 years' experience in multi-site program management and staff supervision strongly preferred.

• Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.

• Must possess excellent organizational skills, initiative, and follow-through, and be detailed oriented.

• Ability to set priorities, meet deadlines and work in an orderly manner in a busy environment.

• Ability to remain flexible in responding to emerging programmatic needs.

• Excellent written and oral communication skills

• Ability to maintain professional conduct, attitude, and appearance at all times

• You are a problem solver: You are highly organized and manage complex processes confidently and efficiently. You can identify issues, effectively structure problems, analyze data to produce insights, and generate intelligent, actionable recommendations.

• You have strong interpersonal skills and an intuitive sense of building and maintaining productive, personable relationships with clients and your team members. You are equally comfortable speaking one-on-one or to a large group.

• You have personal qualities of integrity, credibility, and a commitment to and passion for Insight Housing's mission.

• You are resourceful with a can-do attitude!

Special Requirements

• This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.

• Must be able to receive and maintain criminal record clearance.

• Must be able to lift or move up to 50 lbs.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation Range: $80,000-$85,000 DOEE