Providence Health & Services Renton , WA 98055
Posted 4 days ago
Providence caregivers are not simply valued - they're invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Providence is calling a Senior Program Manager who will:
Be responsible for advising on and managing complex projects within the Providence Clinical Network
Provide subject matter expertise to drive the implementation of the Genesys cloud telephony solution across Providence ambulatory clinics
Work collaboratively with operational leadership, technology experts, and organizational partners to deliver solutions that enable our clinical caregivers
Manage change and resolve issues that span across project teams and departments by planning, organizing, directing, and supervising program activities in a cost-effective and productive manner to achieve customer satisfaction
Utilize extensive experience and judgment to plan and accomplish goals on complex issues where analyses of situations or data requires an in-depth evaluation of variables
Support integration and collaboration across the health system while meeting the organizational objectives
Be responsible for engaging executive leadership and communicating progress of the program
Be accountable for working with and facilitating processes to accomplish complex program objectives
Ensure projects related to the program are planned and executed in a manner that supports the Providence Mission
Providence welcomes 100% remote work for residents who reside in the following States:
Alaska
Washington
Oregon
Montana
Idaho
California
Nevada
New Mexico
Texas
Required qualifications for this position include:
Preferred qualifications for this position include:
Master's Degree in Business Administration, Business Management, Information Services, Healthcare Administration or another clinical field of study
Coursework / Training
Project Management Professional (PMP)
CAP or other Change Management Certification
Lean or Six Sigma Certification
4+ years of experience in a healthcare organization
4+ years of experience in Revenue Cycle
Experience with Genesys telephony system
Salary Range by Location:
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Providence Health & Services