Senior Program Manager

Microsoft Corporation San Francisco , CA 94118

Posted 1 month ago

The Microsoft 365 and Security Group is looking for a Senior Program Manager that specializes in Windows 10, Office Pro Plus, and Modern Management deployment and usage. The ideal candidate will have a passion for helping customers and an end to end understanding of technical onboarding to Microsoft 365 and Management services. We are looking for individuals to join the FastTrack team to assist with leading enterprise customers to the cloud providing deployment guidance, removing blockers for onboarding to Microsoft 365, moving customers through the FastTrack process with a focus on active usage and making sure that customers engage the FastTrack Center and partners.

The Senior Program Manager is responsible for driving customers' deployment architecture, planning, and adoption of Windows 10, Office Pro Plus, and Modern Management. They will act as a trusted advisor and understand the FastTrack value proposition, effectively positioning FastTrack to enterprise customers, while eliminating complexity from Microsoft 365 onboarding activities and driving active usage. This role will be responsible for enabling the largest enterprise customers to deploy Windows 10 and Office Pro Plus through presentations, demonstrations, architecture design sessions, pilots, assisting with their deployment strategies, clearing technical and security blockers, and coordinating with the FastTrack scale deployment teams and partners for successful deployments.

The focus of the Senior Program Manager is to design and drive customers deployments of Windows 10, Office Pro Plus, and Cloud Connected Management. This role accelerates adoption of all Microsoft 365 capabilities but is critically focused on enterprise customers that are on outdated version of Windows and helping move them forward to a fully supported state.

Minimum Qualifications:

  • 5+ years of Microsoft 365 Planning and Deployment Experience with Enterprise customers
  • 3+ years Client technologies architect: The expertise and ability to explain key solutions and technical architectures in Windows 10 Pro and Enterprise, Office 365 clients and Modern Desktop technology components like SCCM, Intune, AD, BitLocker, Virtualization, Remote Desktop, etc.
  • 3+ years experience Technical breadth. Enterprise-scale experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management

Additional Qualifications:

  • Superior communication and consultation skills required

  • Knowledge of how to work with Microsoft Field teams and Partners in landing the Microsoft 365 platform with customers required

  • Knowledge of scoping Microsoft 365 deployments and the FTC Benefit preferred

  • Bachelor or advanced degree in engineering or computer science or 5 years equivalent work experience preferred

  • Certification in Windows and Office 365 client technologies (MCSA or MCSE) preferred

  • Certification in IT Infrastructure Architecture (CITA, MCA, MCSE) preferred

Preferred locations: Irvine, CA / San Francisco, CA

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.


The successful candidate will work closely with enterprise customers to provide technical deployment guidance and best practices, design their migration and upgrade plans, overcome hesitancy and delay, gain commitment from the customer to move forward with those plans, then monitor while the FastTrack scale resources and Partners deliver that plan with the customer and resolve any escalations or delays.

This role will be measured based on Windows 10 MAD, Office Proplus MAU targets coupled with customer health across the M365 services. The Senior Program Manager will champion the vision and strategy for the FastTrack Center benefit, consistently engaging with customers, partners and field personnel to ensure an accelerated onboarding experience is focused on standard, outcome-oriented activities.

This role requires strategic and critical thinking, deep technical expertise on Microsoft 365 deployment and products, problem solving skills. Successful candidates must be a self-starter, driven for results and demonstrate outstanding cross-group collaboration. This role also requires experience in dealing with both technical and business senior leaders, understand professional services statements of work and what's in and out of scope for the FastTrack Center.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Program Manager

Pacific Gas And Electric Company

Posted 2 days ago

VIEW JOBS 2/15/2020 12:00:00 AM 2020-05-15T00:00 Requisition ID # 37660 Job Category : Project / Program Management Job Level : Individual Contributor Business Unit: Electric Operations Job Location : San Francisco Department Overview The men and women of Electric Operations Emergency Preparedness Department is lead for responding to emergency events such as Public Safety Power Shutdowns, large catastrophic earthquakes, severe winter storms, wind events, wildfires, and other natural disasters as well as man-made incidents, hazards and threats. CWSP does this through their Emergency Preparedness and Response Department. The Emergency Preparedness and Response Department is a part of the Electric Ops program reporting directly to the Sr Executive Vice president of Electric Operations and is the lead for directing emergency response operations across the enterprise and in preparing PG&E for all emergencies and disasters. EP&R works with Executives, Field Crews, various Lines-of-Business and other PG&E entities to reduce the consequence of emergency incidents and disasters by development and deployment of plans, procedures, protocols, exercises, drills, workshops and orientations on a variety of topics. The ALL Hazards Unit of EP&R is mainly responsible for the Company Emergency Response Plan, and associated Annexes, filing the GO 166, facilitating stakeholder and community outreach. All Hazards also manages the companies Mutual Assistance Program with external partners. Position Summary The Senior Program Manager will assist in the tracking of department metrics, direct a program that will integrate technology with current practices and find ways to streamline the MA program including the invoicing reconciliation of third party responders and ensure that the department is meeting all the financial goals and adherence to other PG&E processes and rules. The Senior Program Manager will work closely with the Tech Writing team to develop emergency procedure documentation in real-time, and in preparedness mode, development of training materials, job aids, manuals, reports, and, dashboards. Manages aspects of program implementation and operations. Ensures programs are operating effectively. Job Responsibilities * Managing relationship with and providing direction to vendor(s) * Developing and monitoring budgets and forecasts * Developing, measuring and reporting on success of the program * Develops and measures Unit Metrics and provides monthly updates to Manager * Develops Unit Dashboards to display Metrics and other Program status indicators * Partnering with Marketing organization, vendors and external partners to develop and implement strategies to reach appropriate customer audience at the appropriate time. * Identifying and maintaining strong working relationships with all strategic programs and partners. * Partnering with Regulatory and Compliance staff to ensure compliance with all regulatory requirements and support regulatory activities by supplying information for filings, data requests, and meeting with regulators. * Work independently in a fast-paced environment, with a focus on high quality deliverables. * Identifying stakeholders and communicate within and outside of PG&E. * Developing and/or implementing policies and procedures. * Identifying new partners, technologies, and delivery channels. Qualifications Minimum: * High School or GED-General Educational Development-GED Diploma * Bachelors Degree or equivalent experience * Job-related experience, 6 years Desired: * Able to work on a team * Self-Starter with solid work practices and ethics * Previous Experience with an Emergency response type organization or similar function, either as paid or volunteer * Proven success in running programs independently * Experience with continuous improvement ideas and methodology * Knowledge of Len Six Sigma Principles and Practices * Experience with ICS Pacific Gas And Electric Company San Francisco CA

Senior Program Manager

Microsoft Corporation