The Microsoft 365 and Security Group is looking for a Senior Program Manager that specializes in Windows 10, Office Pro Plus, and Modern Management deployment and usage. The ideal candidate will have a passion for helping customers and an end to end understanding of technical onboarding to Microsoft 365 and Management services. We are looking for individuals to join the FastTrack team to assist with leading enterprise customers to the cloud providing deployment guidance, removing blockers for onboarding to Microsoft 365, moving customers through the FastTrack process with a focus on active usage and making sure that customers engage the FastTrack Center and partners.
The Senior Program Manager is responsible for driving customers' deployment architecture, planning, and adoption of Windows 10, Office Pro Plus, and Modern Management. They will act as a trusted advisor and understand the FastTrack value proposition, effectively positioning FastTrack to enterprise customers, while eliminating complexity from Microsoft 365 onboarding activities and driving active usage. This role will be responsible for enabling the largest enterprise customers to deploy Windows 10 and Office Pro Plus through presentations, demonstrations, architecture design sessions, pilots, assisting with their deployment strategies, clearing technical and security blockers, and coordinating with the FastTrack scale deployment teams and partners for successful deployments.
The focus of the Senior Program Manager is to design and drive customers deployments of Windows 10, Office Pro Plus, and Cloud Connected Management. This role accelerates adoption of all Microsoft 365 capabilities but is critically focused on enterprise customers that are on outdated version of Windows and helping move them forward to a fully supported state.
Superior communication and consultation skills required
Knowledge of how to work with Microsoft Field teams and Partners in landing the Microsoft 365 platform with customers required
Knowledge of scoping Microsoft 365 deployments and the FTC Benefit preferred
Bachelor or advanced degree in engineering or computer science or 5 years equivalent work experience preferred
Certification in Windows and Office 365 client technologies (MCSA or MCSE) preferred
Certification in IT Infrastructure Architecture (CITA, MCA, MCSE) preferred
Preferred locations: Irvine, CA / San Francisco, CA
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
The successful candidate will work closely with enterprise customers to provide technical deployment guidance and best practices, design their migration and upgrade plans, overcome hesitancy and delay, gain commitment from the customer to move forward with those plans, then monitor while the FastTrack scale resources and Partners deliver that plan with the customer and resolve any escalations or delays.
This role will be measured based on Windows 10 MAD, Office Proplus MAU targets coupled with customer health across the M365 services. The Senior Program Manager will champion the vision and strategy for the FastTrack Center benefit, consistently engaging with customers, partners and field personnel to ensure an accelerated onboarding experience is focused on standard, outcome-oriented activities.
This role requires strategic and critical thinking, deep technical expertise on Microsoft 365 deployment and products, problem solving skills. Successful candidates must be a self-starter, driven for results and demonstrate outstanding cross-group collaboration. This role also requires experience in dealing with both technical and business senior leaders, understand professional services statements of work and what's in and out of scope for the FastTrack Center.