At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. The Content & Learning (C&L) Docs team plays a critical role in this mission by providing free, first-party technical documentation and interactive training to individuals around the world.
We are looking for a Sr. Product Manager to lead efforts to refine and improve the docs.microsoft.com site and technical documentation experiences. You will research customer needs, partner with stakeholders cross the company to define the requirements, work with designers and developers to create and test solutions, and dig into the data to establish KPIs that will track success of new and improved experiences. Docs is core to enabling every Microsoft product and service success and this role is at the center of defining the Docs experience.
2+ years working as a Developer or Technical Writer.
Familiarity with common technical formats such as JSON, YAML, and Markdown.
Strong written/verbal communication skills. Authors compelling documents that drive clarity and plans of action.
Experience with documentation generation tools a plus.
Excellent problem-solving, strategic and creative thinking skills. Commands the respect of developers and designers.
Experience working remote (if not located in Seattle).
Experience with a data-driven mindset and ability to experiment, learn, and improve.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
End-to-end Product Owner for key docs.microsoft.com experiences.
Work cross-functionally with engineering, PM, marketing, and other Microsoft teams.
Design & execute projects against Content & Learning's strategy.
Devise creative, measurable ideas to drive customer engagement and retention.
Drive full rollout of complicated features that require changes across millions of pages of content.
Exchange ideas, data and feedback across the organization to promote the value of cross-organizational partnership.