Senior Program Manager

Jpmorgan Chase & Co. Plano , TX 75023

Posted 2 days ago

Senior Program Manager

Req #: 190027757

Location: Plano, TX, US

Job Category: Project Management

Job Description:

JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to

Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is one of the world's leading merchant acquirers with over $1.4 trillion in annual transaction volume in 2018 (Largest in the US by dollar volume). Merchant Services is a leading provider of payment, fraud and data security for companies large and small and is capable of authorizing transactions in more than 130 currencies.

As a Program Manager, you will be responsible for directing and managing large and / or complex programs and projects that touch multiple lines of business across JPMC and for leading the day to day execution and associated results.

This position requires a strong self-starter who can proactively engage virtual, cross functional teams without formal direction; someone who is solution oriented, cares deeply about the products and solutions he/she helps deliver; has a proven track record of delivering the forecasted value proposition of the business case; is comfortable working with the C-Suite and is not afraid of having tough conversations backed by sound reasoning and good judgement.

This position requires the ability to develop and implement creative solutions to challenging problems while collaborating with-in and across teams and lines of business; someone with entrepreneurial spirit, open to new approaches and out of the box ideas, striving to create innovative products and services while adhering to strong process discipline; Someone who is detail oriented, yet has the ability to see the big picture in the context of the program and its intended benefits.

We are looking for someone with sound knowledge of and hand-on experience with Agile/Lean principles and mindset bent on process efficiency & optimization. You are expected to be able to successfully manage business programs/projects, both with or without IT dependencies in either Waterfall, Agile or Hybrid methodology while coaching and inspiring others, building strong relationships, and creating a true followership.


  • Partner with Product, Finance, Demand Management, and IT partners on Road-map planning, business case creation, budgeting, forecasting, project intake and delivery

  • Manage cross-functional project teams leveraging project/program management process discipline; Develop integrated project plans and manage to the milestones within the plans

  • Implement and monitor an effective tracking to ensure complete and timely closure of Risks, Action Items, Issues and Decisions.

  • Manage dependencies across projects; drive mitigation of risks and resolution of issues across internal and external teams. Escalate as appropriate and collaborate with team to identify options/solutions

  • Manage variances from budgeted financials; Institute strategies to course correct and provide the leadership team with viable options

  • Produce and disseminate multi-tiered reporting commensurate with the needs of the audience. Ensure that all information is consistent, correct, accurate and timely.

  • Collaborate with multitude of stakeholders, communicate at an appropriate cadence, manage their expectations and negotiate for optimal solutions, priorities and delivery schedules

  • Create and maintain an executive dashboard on project performance; manage successful Program governance forum that provides the leadership team with pertinent information and options that help them make informed decisions

  • Help the leadership team with data driven and metrics driven decision making

  • Develop a deep understanding of organizational issues/challenges and identify process improvement opportunities; refine processes for optimization and reduction in bureaucracy

  • Develop and maintain artifacts that outline preventative and corrective actions necessary to remediate control deficiencies, maximizing effectiveness, and mitigating future exposure

  • Track resource utilization against forecasts and escalate variances. Look to optimize utilization

  • Partner with the Business to identify operational risks; ensure overall operational readiness/field readiness prior to launch; develop operational readiness playbook and facilitate Go/No Go meetings upon completing of testing

  • Identify opportunities to automate or streamline current processes, focus on driving efficiency and improvements in controls

  • Collect and store all required compliance artifacts for the program/project across the project life cycle


  • Bachelor's degree with consistent outstanding academic record or equivalent work experience

  • 10+ years of business management or consulting experience in information technology and/or business operations

  • Proven record of high performance and substantial achievements in past positions specific to developing , driving and managing programs and associated budgets

  • Effective communicator with 'know your audience' skills and the ability distil complex ideas into easy to understand messaging

  • Strong stakeholder management skills; effective negation and persuasion skills. Adept at building partnerships based on common objectives.

  • Deep expertise in industries such as payments, financial services, high-tech, telecommunications, manufacturing or pharmaceuticals

  • Solid functional knowledge, including but not limited to strategy, business development, product development, project management, marketing and sales

  • Demonstrated leadership ability to work effectively with people at all levels in an organization in a collaborative team environment

  • Initiative taker, eager to break new ground, create opportunities for others and roll up sleeves to provide a consultative approach while creating successful outcomes

  • Willingness to take personal risks - as seen through leadership roles - in work environment and extracurricular activities

  • Strong presentation and communication skills with proven ability to influence

  • Possesses excellent EQ with an empathetic communication style that fosters connection, collaboration and motivation

  • Possesses a high business acumen and proven ability to plan proactively and react quickly when challenges arise

  • Thrives in a fast-changing work environment and sees ambiguity as opportunity

  • Insists on providing constructive, direct feedback in a mature and respectful manner

  • Formal project management training and PMP Certification is preferred

  • Formal training and certifications on Lean, Six Sigma & Agile methodologies preferred

  • Prior consulting experience is a plus (preferably with Big 4 consulting firms)

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Senior Program Manager

Jpmorgan Chase & Co.