Senior Program Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Senior Program Manager

Chicago, IL

Monday-Friday

$130,000-155,000

The Senior Program Manager is a senior management team role that will oversee the facility management and services for a geographically aligned portfolio of approximately 130 locations across the City of Chicago. The role is accountable for managing the assigned sites within the client's owned and/or occupied portfolio in accordance with the requirements of all local, state and federal requirements as well as client's policy and directives. The position will be responsible for all line of business and third-party relationships with the assigned buildings. The position will also manage or oversee an extended team of approximately 20 facility management professionals and 160 IUOE 399 operating engineers.

Job Responsibilities and Requirements

Performance Management

• Achieve contractual requirements, SLA/KPIs, and account annual goals including but not limited to work order management and compliance metrics and all contractual KPI goals
• Work with colleagues to develop and deliver process improvements that create operational efficiency
• Manage the performance and service delivery outcomes of assigned maintenance/engineering staff reporting to the position
• Ensure compliance with portfolio-wide initiatives and required local, state, and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner

Relationship Management

• Maintain high client, customer, and end-user satisfaction with services provided, measured through monthly and quarterly KPIs and annual satisfaction surveys
• Develop and maintain an effective and collaborative relationship with the Network Chiefs as the primary relationship manager with that stakeholder group
• Collaborate with client enterprise-wide and regional leadership to ensure facilities operations and maintenance tasks are identified, tracked, resolved, and documented in in compliance with contractual requirements and client expectations
• Interface and develop relationships with peers in other regions and functions to ensure consistent delivery of enterprise-wide initiatives and practices

Program Management

• Deliver on regional/network/site operational budgets, including delivering contractual savings targets, measured by achieving annual budget targets, and monthly/quarterly budget adherence targets as prescribed
• Ensure understanding of contract requirements across the organization
• Engage with networks and individual sites to drive savings initiatives and keep savings tracker updated with all proper documentation

Team Leadership

• Create and maintain a high performing team through proactive professional development and coaching
• Drive superior performance through excellent leadership, directly responsible for overall team leadership, staff development and training, execute staff succession and growth plans
• Provide training and development to all team members, focusing on advancing skillsets and performance of operations and engineering team members

Candidate Requirements:

• Bachelor's Degree in Engineering, Facilities Management, Construction or related discipline
• 10+ years of experience in Facilities Maintenance/Engineering/Management role
• Strong leadership, interpersonal, and relationship building skills
• Strong critical thinking/decision making skills and problem-solving ability
• Excellent oral/written communication and presentation skills
• Proven record of providing excellent internal and external customer service
• Knowledge of standard business and accounting practices
• Knowledge of Excel and ability to analyze data

Location:

On-site -Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Accepting applications on an ongoing basis until candidate identified.