Senior Program Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you have deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Are you a strategic thinker with a passion for delivering exceptional client experiences? Consider joining JLL's Project & Development Services team as a Senior Program Manager and unlock a world of opportunities across diverse clients and asset types. In this pivotal role, you'll be the driving force behind our complex, large scale real estate development project portfolios, serving as the trusted advisor and single point of contact for global enterprises and local market clients.

As Senior Program Manager, you'll be a partner, a visionary, and a catalyst for success. Your mission is to seamlessly navigate highly complex projects, build strong client partnerships, and deliver measurable results that exceed expectations. With your expertise and our robust JLL platform, you'll leverage programmatic insights, best practices, and subject matter expertise to guide clients through their real estate journeys.

This is an opportunity to make a lasting impact by shaping the future of real estate development. You'll collaborate closely with a team that values innovation, client-focused solutions, and a commitment to excellence across a range of asset types and expertise.

If you're passionate about client relationships, project management, and delivering outstanding outcomes, we'd love to hear from you.

JLL is seeking this position at the following national hubs and will consider top talent in any US market:

• Chicago

• Atlanta

• Boston

• Richmond/DC

• Raleigh

• Houston/Dallas

• San Francisco

Principal Responsibilities:

• Support a purposeful environment to realize standardized and consistent service delivery, information symmetry, enhanced communication, accountability and prioritization alignment, clear roles and responsibilities, alignment across business units, risk mitigation and relationship management.

• Develop strong client relationships and synthesize client needs to support a tailored suite of integrated portfolio services.

• Act as a trusted advisor to clients and internal stakeholders.

• Collaborate with clients on large scale and/or highly complex project portfolios to define program specific goals. Develop objectives/desired results and work with the team and other managers to achieve completion.

• Develop, manage, and/or implement standardized processes, playbooks, tools, and resources to support client relationships and cross-functional partnerships.

• Oversee and provide consistent consolidated schedule, budget, risk and opportunity reporting.

• Develop and oversee management routines to manage portfolio performance and performance metrics.

• Identify and proactively manage risks and issues that could impact projects across the portfolio; ensure solutions are successfully implemented by removing roadblocks or facilitating reprioritization conversations among relevant stakeholders.

• Proactively manage programs in accordance with client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels.

• Continuously identify and implement process improvements to enhance complex project delivery and team efficiency.

• Leverage the broader JLL platform to deliver portfolio specific insights, best practices, and subject matter expertise.

• Comply with all JLL policies and procedures, including but not limited to ethics and business practice.

Required Knowledge, Skills, and Abilities:

• Experience in driving change management plans aimed at setting up new services or profoundly transforming existing ones.

• A strong multi-tasker with the ability to oversee and engage with multiple projects, programs, and/or initiatives at the same time.

• Strong interpersonal skills and problem-solving ability.

• Strong organizational skills and capacity to prioritize and escalate in a complex, fast paced environment.

• Hands on approach, show attention to detail and ownership.

• Demonstrated ability to motivate multiple stakeholder groups, both internal and external, to establish effective relationships.

• Experience communicating with executive level stakeholders with varying levels of industry experience and vendor expectations.

• Ability to solve advanced problems and deal with a variety of options in complex situations.

• Proven record of providing excellent internal and external customer service.

• Knowledge of standard business and accounting practices.

• Advanced computer skills with emphasis on Smartsheet and possess the ability to analyze data.

• Ability to connect strategy to detail and follow-through.

Essential Skills and Experience:

• 10+ years of real estate, project management or program management experience.

• Bachelor's degree in architecture, construction management, business management, finance, or industry-based engineering specialization (i.e.: industrial engineering). Advanced degrees are a plus.

• Experience with multiple complex and/or large-scale projects throughout the real estate lifecycle.

• Experience working in multiple markets including strong relationships with local vendors and stakeholders (utilities, community outreach, etc.), as well as entitlements, permitting, and construction timelines and costs.

• Used to working on highly regulated projects and/or in highly regulated project delivery environments.

• Comprehensive knowledge of real estate development lifecycle, approval processes, and regulations.

• Strong oral, written, and presentation communication skills.

• Strong planning, scheduling, multi-tasking and organization skills.

• Expert at building relationships and earning trust.

• Advanced proficiency in project scheduling and budget management.

• Advanced computer skills (Word, Excel, PowerPoint).

• Knowledge and application of a disciplined project management process (Six Sigma and Project Management certifications are a plus).

• Smartsheet experience preferred.

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary.

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available.

Estimated compensation for this position is:

110,000.00 - 160,000.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site -Atlanta, GA, Boston, MA, Chicago, IL, Houston, TX, Raleigh, NC, San Francisco, CA, Washington, DC

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.