Senior Program Manager

Overview

Job Purpose

The Senior Technical Program Manager will support the Product Program Management organization drive multiple concurrent, high visibility engineering and service operations programs for ICE Mortgage Technology. The ideal candidate will be customer-focused, collaborative, and can be the watchdog and strong program manager for the releases across multiple product development teams. They will ensure governance around the Software Development Life Cycle (SDLC) processes and practices, and put adequate controls in place, while helping to provide proactive outbound communication, etc. They will be the proactive voice working very closely with all stakeholder teams to improve customer satisfaction from an Engineering and Operational standpoint. Reports to Product Program Management leadership.

Responsibilities

• Develop and own cross-functional technical program plans supporting key initiatives and products

• Work closely with Product, Engineering Quality and Operations to develop end to end comprehensive and actionable roadmaps

• Identify and manage cross-functional dependencies between programs and lead/ facilitate necessary conversations

• Support the Scrum teams with monitoring schedule deviations, velocity and assisting in the development of corrective action plans at the program level

• Partner with the internal Product Management organization to drive requirements and work with other teams to continuously interact with stakeholders to set expectations, review objectives and coordinate resources across the individual projects

• Own and deliver the program and initiative level reporting

• Work with Release Management organization to ensure the product and engineering teams are aligned with the release model for predictable releases

• Manage, track, and regularly communicate on-time delivery of multi-phased programs to different levels ranging from cross functional teams to Executives

• Work closely with the team of technical Program Managers, Product Managers and key engineering teams across the company to successfully drive the programs through various phases of Planning, Execution, Production Readiness and Post Production program health

• Responsible for managing successful delivery of program releases into production on agreed schedules.

• Facilitate continuous improvement of the policies, process, practices and templates associated with stage-gate process

• Maintain dashboards in JIRA, Excel and Confluence providing real-time visibility across projects and product lines

Knowledge and Experience

• 7+ years of overall program management experience, with 4+ years of project or program management experience at an enterprise software or IT company

• Thorough understanding of project/program management techniques, methods, and industry project management best practices

• Ability to manage multiple enterprise level/high traffic projects, meet deadlines, interface with different company business unites and work in a fast-paced technology driven environment

• Knowledge of Software Development Life Cycle (SDLC) methodologies and various Agile frameworks

• Strong, independent leader, who is a self-starter and a proven team player in a high achievement-oriented environment

• Strong understanding of product complexities

• Advanced experience using project management tools like JIRA, Excel, and Confluence preferred

• Ability to interact effectively with executive levels

• Knowledge of financial services, mortgage technology, or mortgage industry preferred

• Strong understanding of product complexities

• Experience mentoring junior level staff

• Excellent written and oral communications

• PMP or other related PMI certifications a plus

• Bachelor's or Master's degree in a technical field, MBA a plus

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.