Amazon Hardlines is looking for a motivated, hard-working Program Manager to join our team. This role will work cross-functionally with multiple business and technical teams to deliver efficiencies across the Retail organization with a specific focus on reducing customer returns. Our goal is to streamline workflows, reduce manual operations, and increase free cash flow. In order to do this, we listen to the voice of customers, associates, and business stakeholders to identify and prioritize automation, tooling development, and process improvements for Retail teams. You will be the end-to-end owner for these products and projects, working with stakeholders from across the company to implement solutions and analyze results.
The successful candidate will have experience in both product/program management and process improvement. He or she will be able to communicate effectively with business stakeholders and software development teams. He or she will also have a track record of earning trust, exerting influence, and delivering results in a fast paced environment.
Key job responsibilities
Conduct category-level root cause analyses
Lead business, operations, and technical stakeholders to recommend specific, actionable process, packaging, and merchandizing improvements; work with executive leaders to drive adoption across teams
Define specific user stories and requirements for software development teams that own Retail systems
Own the long-term vision, strategy, and roadmap for your project portfolio
Operate with significant autonomy to define goals and deliver results
5+ years of experience in program or project management
Experience using data and metrics to drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Bachelor's degree in Business, Finance, Mathematics, Engineering or a Supply Chain/Operations discipline
MBA or 5+ years of industry experience preferred
Minimum 5 years of relevant experience in Project, Product, or Program Management
Must possess excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done
Strong analytical abilities and creative problem solving skills
Operates as a team player, likes to have fun at work, and has a positive attitude.
The ability to use both formal and informal influencing skills across Amazon's cross-functional organization.
Proficiency in Microsoft Applications. Advanced Excel required
Demonstrated ability to manage multiple complex projects and competing priorities in an ever changing environment
Proven track record of delivering results in large, cross-functional initiatives
Superior analytical and quantitative skills; ability to work with large, complex data sets and familiarity with statistics or other analytical techniques
Strong strategic aptitude; proven ability to define metrics and a winning business strategy and gain buy-in from stakeholders at all levels
Proven ability to identify, analyze, and solve ambiguous problems independently with an extreme attention to detail
Excellent customer experience intuition; demonstrated success in creating innovative and user-friendly products and customer-facing features
Strong bias for action; ability to create a sense of urgency in a fast-paced, dynamic environment
Project Management/Agile/Lean preferred or equivalent experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.