Senior Program Manager, Hardlines, Personal Computers/Information Technology

Amazon.Com, Inc. Seattle , WA 98113

Posted 2 weeks ago


Job summary

Amazon Hardlines is looking for a motivated, hard-working Program Manager to join our team. This role will work cross-functionally with multiple business and technical teams to deliver efficiencies across the Retail organization with a specific focus on reducing customer returns. Our goal is to streamline workflows, reduce manual operations, and increase free cash flow. In order to do this, we listen to the voice of customers, associates, and business stakeholders to identify and prioritize automation, tooling development, and process improvements for Retail teams. You will be the end-to-end owner for these products and projects, working with stakeholders from across the company to implement solutions and analyze results.

The successful candidate will have experience in both product/program management and process improvement. He or she will be able to communicate effectively with business stakeholders and software development teams. He or she will also have a track record of earning trust, exerting influence, and delivering results in a fast paced environment.

Key job responsibilities

  • Conduct category-level root cause analyses

  • Lead business, operations, and technical stakeholders to recommend specific, actionable process, packaging, and merchandizing improvements; work with executive leaders to drive adoption across teams

  • Define specific user stories and requirements for software development teams that own Retail systems

  • Own the long-term vision, strategy, and roadmap for your project portfolio

  • Operate with significant autonomy to define goals and deliver results


  • 5+ years of experience in program or project management

  • Experience using data and metrics to drive improvements

  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership

  • Bachelor's degree in Business, Finance, Mathematics, Engineering or a Supply Chain/Operations discipline

  • MBA or 5+ years of industry experience preferred

  • Minimum 5 years of relevant experience in Project, Product, or Program Management

  • Must possess excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done

  • Strong analytical abilities and creative problem solving skills

  • Operates as a team player, likes to have fun at work, and has a positive attitude.

  • The ability to use both formal and informal influencing skills across Amazon's cross-functional organization.

  • Proficiency in Microsoft Applications. Advanced Excel required

  • SQL preferred

  • Demonstrated ability to manage multiple complex projects and competing priorities in an ever changing environment

  • Proven track record of delivering results in large, cross-functional initiatives


  • Superior analytical and quantitative skills; ability to work with large, complex data sets and familiarity with statistics or other analytical techniques

  • Strong strategic aptitude; proven ability to define metrics and a winning business strategy and gain buy-in from stakeholders at all levels

  • Proven ability to identify, analyze, and solve ambiguous problems independently with an extreme attention to detail

  • Excellent customer experience intuition; demonstrated success in creating innovative and user-friendly products and customer-facing features

  • Strong bias for action; ability to create a sense of urgency in a fast-paced, dynamic environment

  • Project Management/Agile/Lean preferred or equivalent experience

  • SQL proficiency

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Information And Records Program Manager

Public Health Seattle & King County

Posted 1 week ago

VIEW JOBS 6/18/2022 12:00:00 AM 2022-09-16T00:00 Summary Join our Team! King County's Facilities Management Division (FMD) is seeking anInformation & Records Program Manager to join our Planning and administrative Services Section. This role will work to develop and implement FMD's records and information management program. Given FMD's distributed staff model, and with a large majority of professional staff working remotely, it is more important than ever for FMD to promote information awareness, sharing, and understanding within the organization and to control and manage both our digital and hard copy file systems to allow for easier information access. Working under limited direction and cross-functionally with members of FMD's various sections, this position will develop and implement systems, services, and processes to foster a shared understanding and ensure access to critical current and historical documents and digital repositories of knowledge. We will do our first review of applicants on Wednesday, June 1st and will decide at that point if this posting will continue. If interested, please apply before that date. We will be doing a second review of applicants on June 15th. There is no need to re-apply if you have already applied. To learn more about FMD, visit our website: aspx COMMITMENT TO EQUITY AND SOCIAL JUSTICE As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures. We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all - in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts. To learn more, please visit ABOUT KING COUNTY (GREATER SEATTLE METRO AREA) King County has a strong and resilient economy and an environment where people and businesses can thrive. Located on Puget Sound in Washington State, and covering 2,134 square miles, King County is nearly twice as large as the average county in the United States. With more than 2 million people, it also ranks as the 13th most populous county in the nation. King County encompasses 39 cities and is truly an international destination, with more than 100 languages spoken in the region. More than 30 million tourists from all over the U.S. and the world visit King County every year. King County is home to the vibrant urban centers of Seattle and Bellevue, suburban areas, small towns, islands, and rural communities, as well as vast forests, spectacular mountains, glittering bodies of water, and productive farmlands. Cities in King County frequently appear on "Best Places to Live" lists and is #34 on the2017 Forbes"The Best Places for Business and Careers" List. As home to some of the world's most influential companies and industries, our leaders are committed to fostering a diverse and inclusive economy that benefits all. In addition, King County government was named by Forbes as one of the nation's top 200 employers in 2016. Many King County communities have highly rated schools, nationally recognized restaurants, vibrant recreation, and numerous cultural opportunities. Housing options range from single-family homes to high-rise apartments and condos to large country acreages. In King County, you'll find a community that suits you best, from urban neighborhoods, suburban developments with walkable amenities, to rustic rural settings. Job Duties To be considered for this opportunity, you must at a minimum, demonstrate knowledge, skill and ability to: * Plan, lead, and assess program activities to implement the records management strategy and roadmap * Gather and analyze data, conduct research on best practices, develop programs for information management and teach and train staff on best practices * Create and maintain digital filing systems * Create, catalog, and maintain physical filing systems and provide active on-going management of the files * Partners with team members, IT, and inter-department customers to define records management requirements and solutions for systems containing electronic records. * Manage and create content for forwarding facing digital platforms (intranet/internet) * Builds, maintains and supports collaborative relationships with related agency functions to understand interconnections and dependencies, and influence alignment of strategic priorities * Manage the current information management practices as well as create new knowledge distribution policies and practices * Monitors and evaluates the efficiency and effectiveness of systems and processes, and facilities related to the operation of records and information management services and procedures and evaluate impact in terms of the organizational benefits * Encourage the staff and workers to share knowledge effectively and efficiently Experience, Qualifications, Knowledge, Skills * Experience managing and developing content hosted on SharePoint and monitoring system usage to optimize performance * Experience in managing either digital or physical collections of information * Ability to coordinate, perform outreach, and implement programs across diverse lines of business using change management methodologies * Ability to plan, coordinate, and execute technical and special projects * Experience in data gathering and analysis, report writing, and presentations * Recent progressive experience in records project management * Ability to interface successfully with diverse audiences within Facilities Management Division * Strong communications background, including excellent writing and oral presentation skills * In-depth knowledgeand experience working with various types of databases * Expert planning skills * Should be able to transform the ideas of management into actionable plans and implement appropriate solutions * Ability to form and maintain constructive work relationships DESIRABLE QUALIFICATIONS * ARMA or AIIM certification * Experience in information management * Experience in SharePoint * Experience working with SQL server, Power BI and Office 365 Supplemental Information Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference?Come join the teamdedicated to serving one of the nation's best places to live, work and play. Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans. COVID-19 Vaccination Requirement King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter. As a condition of employment, prior to a final offer of employment, you will be required to: * submit proof of vaccination, or * have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation. People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC). The Executive Branch includes employees in the Executive branch, the Assessor's Office, Elections, the King County Sheriff's Office, and the Executive Office. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. Application Process: This opportunity is open to all qualified applicants. A King County application (paper or electronic) is required. A cover letter is REQUIRED to be considered for this position. This position is overtime eligible. The typical workweek is 40 hours, 8:00 a.m. - 5:00 p.m., Monday- Friday. This position is not represented. Job Code/Grade: 243301/63 This position will work partially remotely and in the office. The work location is in the King County Administration Building in downtown Seattle. Please contact Jessica Mango at or 206-477-9082 if you have any questions regarding this position. Public Health Seattle & King County Seattle WA

Senior Program Manager, Hardlines, Personal Computers/Information Technology

Amazon.Com, Inc.