Senior Program Manager, Hardlines, Personal Computers/Information Technology

Amazon.Com, Inc. Seattle , WA 98113

Posted 2 weeks ago

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Job summary

Amazon Hardlines is looking for a motivated, hard-working Program Manager to join our team. This role will work cross-functionally with multiple business and technical teams to deliver efficiencies across the Retail organization with a specific focus on reducing customer returns. Our goal is to streamline workflows, reduce manual operations, and increase free cash flow. In order to do this, we listen to the voice of customers, associates, and business stakeholders to identify and prioritize automation, tooling development, and process improvements for Retail teams. You will be the end-to-end owner for these products and projects, working with stakeholders from across the company to implement solutions and analyze results.

The successful candidate will have experience in both product/program management and process improvement. He or she will be able to communicate effectively with business stakeholders and software development teams. He or she will also have a track record of earning trust, exerting influence, and delivering results in a fast paced environment.

Key job responsibilities

Conduct category-level root cause analyses
Lead business, operations, and technical stakeholders to recommend specific, actionable process, packaging, and merchandizing improvements; work with executive leaders to drive adoption across teams
Define specific user stories and requirements for software development teams that own Retail systems
Own the long-term vision, strategy, and roadmap for your project portfolio
Operate with significant autonomy to define goals and deliver results

BASIC QUALIFICATIONS

5+ years of experience in program or project management
Experience using data and metrics to drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Bachelor's degree in Business, Finance, Mathematics, Engineering or a Supply Chain/Operations discipline
MBA or 5+ years of industry experience preferred
Minimum 5 years of relevant experience in Project, Product, or Program Management
Must possess excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done
Strong analytical abilities and creative problem solving skills
Operates as a team player, likes to have fun at work, and has a positive attitude.
The ability to use both formal and informal influencing skills across Amazon's cross-functional organization.
Proficiency in Microsoft Applications. Advanced Excel required
SQL preferred
Demonstrated ability to manage multiple complex projects and competing priorities in an ever changing environment
Proven track record of delivering results in large, cross-functional initiatives

PREFERRED QUALIFICATIONS

Superior analytical and quantitative skills; ability to work with large, complex data sets and familiarity with statistics or other analytical techniques
Strong strategic aptitude; proven ability to define metrics and a winning business strategy and gain buy-in from stakeholders at all levels
Proven ability to identify, analyze, and solve ambiguous problems independently with an extreme attention to detail
Excellent customer experience intuition; demonstrated success in creating innovative and user-friendly products and customer-facing features
Strong bias for action; ability to create a sense of urgency in a fast-paced, dynamic environment
Project Management/Agile/Lean preferred or equivalent experience
SQL proficiency

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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Information And Records Program Manager

Public Health Seattle & King County

Posted 1 week ago

VIEW JOBS Summary Join our Team! King County's Facilities Management Division (FMD) is seeking anInformation & Records Program Manager to join our Planning and administrative Services Section. This role will work to develop and implement FMD's records and information management program. Given FMD's distributed staff model, and with a large majority of professional staff working remotely, it is more important than ever for FMD to promote information awareness, sharing, and understanding within the organization and to control and manage both our digital and hard copy file systems to allow for easier information access. Working under limited direction and cross-functionally with members of FMD's various sections, this position will develop and implement systems, services, and processes to foster a shared understanding and ensure access to critical current and historical documents and digital repositories of knowledge. We will do our first review of applicants on Wednesday, June 1st and will decide at that point if this posting will continue. If interested, please apply before that date. We will be doing a second review of applicants on June 15th. There is no need to re-apply if you have already applied. To learn more about FMD, visit our website: https://kingcounty.gov/depts/facilitiesmanagement. aspx COMMITMENT TO EQUITY AND SOCIAL JUSTICE As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures. We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all - in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts. To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx ABOUT KING COUNTY (GREATER SEATTLE METRO AREA) King County has a strong and resilient economy and an environment where people and businesses can thrive. Located on Puget Sound in Washington State, and covering 2,134 square miles, King County is nearly twice as large as the average county in the United States. With more than 2 million people, it also ranks as the 13th most populous county in the nation. King County encompasses 39 cities and is truly an international destination, with more than 100 languages spoken in the region. More than 30 million tourists from all over the U.S. and the world visit King County every year. King County is home to the vibrant urban centers of Seattle and Bellevue, suburban areas, small towns, islands, and rural communities, as well as vast forests, spectacular mountains, glittering bodies of water, and productive farmlands. Cities in King County frequently appear on "Best Places to Live" lists and is #34 on the2017 Forbes"The Best Places for Business and Careers" List. As home to some of the world's most influential companies and industries, our leaders are committed to fostering a diverse and inclusive economy that benefits all. In addition, King County government was named by Forbes as one of the nation's top 200 employers in 2016. Many King County communities have highly rated schools, nationally recognized restaurants, vibrant recreation, and numerous cultural opportunities. Housing options range from single-family homes to high-rise apartments and condos to large country acreages. In King County, you'll find a community that suits you best, from urban neighborhoods, suburban developments with walkable amenities, to rustic rural settings. Job Duties To be considered for this opportunity, you must at a minimum, demonstrate knowledge, skill and ability to: * Plan, lead, and assess program activities to implement the records management strategy and roadmap * Gather and analyze data, conduct research on best practices, develop programs for information management and teach and train staff on best practices * Create and maintain digital filing systems * Create, catalog, and maintain physical filing systems and provide active on-going management of the files * Partners with team members, IT, and inter-department customers to define records management requirements and solutions for systems containing electronic records. * Manage and create content for forwarding facing digital platforms (intranet/internet) * Builds, maintains and supports collaborative relationships with related agency functions to understand interconnections and dependencies, and influence alignment of strategic priorities * Manage the current information management practices as well as create new knowledge distribution policies and practices * Monitors and evaluates the efficiency and effectiveness of systems and processes, and facilities related to the operation of records and information management services and procedures and evaluate impact in terms of the organizational benefits * Encourage the staff and workers to share knowledge effectively and efficiently Experience, Qualifications, Knowledge, Skills * Experience managing and developing content hosted on SharePoint and monitoring system usage to optimize performance * Experience in managing either digital or physical collections of information * Ability to coordinate, perform outreach, and implement programs across diverse lines of business using change management methodologies * Ability to plan, coordinate, and execute technical and special projects * Experience in data gathering and analysis, report writing, and presentations * Recent progressive experience in records project management * Ability to interface successfully with diverse audiences within Facilities Management Division * Strong communications background, including excellent writing and oral presentation skills * In-depth knowledgeand experience working with various types of databases * Expert planning skills * Should be able to transform the ideas of management into actionable plans and implement appropriate solutions * Ability to form and maintain constructive work relationships DESIRABLE QUALIFICATIONS * ARMA or AIIM certification * Experience in information management * Experience in SharePoint * Experience working with SQL server, Power BI and Office 365 Supplemental Information Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference?Come join the teamdedicated to serving one of the nation's best places to live, work and play. Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans. COVID-19 Vaccination Requirement King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter. As a condition of employment, prior to a final offer of employment, you will be required to: * submit proof of vaccination, or * have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation. People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC). The Executive Branch includes employees in the Executive branch, the Assessor's Office, Elections, the King County Sheriff's Office, and the Executive Office. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. Application Process: This opportunity is open to all qualified applicants. A King County application (paper or electronic) is required. A cover letter is REQUIRED to be considered for this position. This position is overtime eligible. The typical workweek is 40 hours, 8:00 a.m. - 5:00 p.m., Monday- Friday. This position is not represented. Job Code/Grade: 243301/63 This position will work partially remotely and in the office. The work location is in the King County Administration Building in downtown Seattle. Please contact Jessica Mango at Jmango@kingcounty.gov or 206-477-9082 if you have any questions regarding this position.

Senior Program Manager Risk Content Technology

Amazon.Com, Inc.

Posted 2 weeks ago

VIEW JOBS DESCRIPTION About the team: Customer Trust & Partner Support (CTPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon's millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company. About the role: The Program Manager, Risk Content Technology has overall responsibility for the tools and technology used by the Risk Content Management (RCM) team. The RCM team produce documentation of standard operating procedures (SOPs) for risk investigators, and the development and translation of email templates and attributes that are sent to our global customers. You will be responsible for selecting and implementing tools and software to be used for authoring, publishing, project management, etc. These tools and software will support the different types of content the team creates, promote content reuse, and prepare the organization for large-scale expansion projects. This work will include building a strategic vision, defining the technology capabilities needed to achieve this, and the inspection mechanisms to measure success or identify opportunities. You will balance the end user experience against the experience of RCM Content Developers.You will build collaborative relationships with partners, working closely with them to create and execute a thriving project roadmap. You will also prepare and present regular program updates to senior management. The ideal candidate for this role will: * · Identify and analyze data and anecdotal input from customers to identify and isolate issues, test solutions, and prioritize program opportunities. * · Create, maintain, and disseminate project information to stakeholders and senior management. * · Plan and manage multiple parallel projects and remove blockers from moving forward. * · Interact with stakeholders at multiple levels and dynamically lead business, product, and technical teams to define and deliver solutions. * · Remain flexible to changing priorities, open to new ideas and have the customer's success firmly in your focus. * · Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints. * · Maximize resources for the greater good of the organization. Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. BASIC QUALIFICATIONS * Experience implementing repeatable processes and driving automation or standardization * 5+ years of experience in program or project management * A Bachelor's degree or higher * Experience owning program strategy and end to end delivery * Experience defining and executing against program requirements PREFERRED QUALIFICATIONS * Experience with content management systems, HTML, XML, and DITA. * Ability to think and act both strategically and tactically. * Excellent oral and written communication skills. * The ability to motivate and inspire large groups of people. * Experience working as part of a global team. * Experience creating and refining content products to meet customer needs; acquiring customer feedback to drive innovation. * Ability to understand complex applications and system concepts. * Ability to work independently and demonstrate sound judgment in ambiguous situations. * Experience working with multiple and/or global stakeholders.

Senior Technology Program Manager

Amazon.Com, Inc.

Posted 2 weeks ago

VIEW JOBS DESCRIPTION At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're looking to take to a new level is how we develop and deliver technologies to Amazonians. Our goal is to exceed the expectations of all Amazonians by ensuring that they have the tools, technologies, and products available where and when they need it, as quickly, and cost-effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service through Amazon's IT organization. Amazon IT Services is looking for a motivated and inventive leader with a strong background in technology program innovation and interpersonal skills to manage large-scale and cross-functional technical product design and development roadmaps that deliver results. We need an individual that can define complex and fast-paced program spaces into simple and compelling plans that inspire successful execution. The successful candidate will manage technical projects and workstreams within our product management and development team, maintain critical services used by hundreds of thousands of Amazonians, and drive new innovation by working with customers to develop greenfield solutions for Amazon's evolving needs. In this role, you will be at the forefront of enhancing productivity for Amazonians through well-scaled, highly available, and integrated solutions, and you will be surrounded by smart people who are passionate to set the world class customer experience and engineering excellence standard. As a Senior Technical Program Manager (TPM), you will be responsible for driving and delivering multiple complex projects simultaneously. In this role, you will provide project leadership, anticipate bottlenecks, mitigate project risks, quantify the impact of making tradeoffs, and balance business needs against technical constraints. You will provide technical leadership that gets software applications built and integrated into the AWS ecosystem. You will work closely with stakeholders across various design, software and business teams to identify and drive innovative solutions that achieve business goals and align with long-term product roadmaps. Our ideal candidate will have a well-rounded PM/TPM background, with demonstrated experience leading cross-organizational technical program management projects, and will have a deep technical background in building platforms leveraged by many. The key job functions of the role: * Manage large, complex technology initiatives, delivering critical solutions, significant improvements, new mechanisms, or deprecating systems that are no longer needed. These efforts require work with multiple teams in and/or across organizations. * Successfully manage all stages (from concept to delivery). * Meets challenging business goals and/or shows measurable improvements in efficiency or experience for customers, employees/engineers, or business area. * Understand the architecture of the systems you work with (e.g., workflows, APIs, runtime characteristics, design limitations, and maintenance requirements). * Influence team technical priorities and business strategy through data-driven contributions. * Make a case for project priorities, resource allocation to achieve a desired business outcome, resolve an architecture deficiency, or unblock delivery. * Communicate ideas effectively, verbally and in writing, to a wide range of audiences including Directors and VPs. * Foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues (build consensus). * Partner successfully with customers, stakeholders, and engineering teams. * Set a great example to others in technical program management practices, deliver the right things, define clear goals and objectives, drive crisp decisions in the program area about what projects move forward and in what priority order, proactively identify risks and bring them to the attention of the team and stakeholders with plans for mitigation before they become roadblocks. * Judiciously add, refine, and remove procedures. Increase the productivity and effectiveness of the teams you work with by applying project management best practices. * Actively participate in the hiring process as well as mentor others - improving their skills and ability to get things done. BASIC QUALIFICATIONS * 6+ years of Technical Program Management experience in a related industry * Bachelor's degree in Engineering, Computer Science or equivalent PREFERRED QUALIFICATIONS * Masters of Business Administration (MBA) and/or strong relevant experience * Customer Service, Operations, and/or Business Process Optimization experience * Content Management and/or Data Mgmt experience. * Experience with IT infrastructure, software technologies, and agile development * Demonstrable experience making data-driven program decisions through experimentation and learning. * Strong organizational skills, successful track record of coordinating cross-functionally between multiple product stakeholders, technical program managers, and software development, data engineering and science teams. * Ability to balance and meet tight deadlines and prioritize workloads to drive results * Experience with machine learning and data science technologies * Experience in creating and managing complex, cross-team project plans; prior success in driving execution of large-scale project plans with multiple teams in support of business goals * Meets/exceeds Amazon's leadership principles requirements for this role * Meets/exceeds Amazon's functional/technical depth and complexity for this role Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us

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