Senior Program Manager - Case Management Training Program

The mission of the Boston Public Health Commission (BPHC) is to protect, preserve, and promote the health and well-being of all Boston residents, particularly the most vulnerable. The BPHC envisions a thriving Boston where all residents live healthy, fulfilling lives free of racism, poverty, violence, and other systems of oppression. The BPHC sets an expectation that all staff and leadership commit, individually and as part of the BPHC team, to hold ourselves accountable to establishing a culture of antiracism and advance racial equity and justice through each of our bureaus, programs, and offices.

DUTIES

The Infectious Disease Bureau (IDB) Training Program Manager will perform these duties:

• Coordinates activities with all ID Bureau divisions and programs.

• Provides programmatic and clinical supervision the IDB Training Program Coordinator II.

• Conducts periodic needs assessment of training participants with priority given to providers funded by Ryan White, including content areas, learning preferences, and logistical details.

• Develops and updates a core competency curricula for HIV providers funded to deliver but not limited to Medical Case Management services, including content for:

• HIV disease, including basic science, phases of illness, transmission, and treatment basics,

• Job responsibilities and functions of HIV medical case managers and other related positions,

• Coordination of primary medical care and social services within the local HIV care and support services delivery system, and

• Developing Individualized Service Plans, documentation requirements, and methods to improve adherence with medical appointments and medication.

• Creates complimentary and supplemental training content on advanced medical case management topics, including but not limited to:

• Effectively engaging and retaining high risk individuals in care,

• Effectively working with health navigators,

• Effectively engaging PLWH challenged by substance abuse in care,

• Effectively engaging PLWH and mental illness in care, and

• Engaging PLWH with regard to their partners, including harm reduction, disclosure, and positive prevention.

• Oversees planning and coordination of approximately at least 36 training activities annually via an annual training calendar and workplan.

• Serves as a lead trainer on all training events, in addition to recruiting and orienting other staff and consultants to serve as trainers.

• Develops multimedia content for distribution across multiple platforms, including streaming video, podcasts, webinars, and social media.

• Develops communication and marketing plan for all training opportunities, including flyers, e-mail distribution lists, and websites.

• Manages and directs staff during training events.

• Develops and maintains a database of all participants in training activities, including contact info, history of participation, and other recordkeeping.

• Submits monthly and quarterly reports to supervisors and funders on all services delivered, including but not limited to: demographic information, evaluation forms, and summaries of activities.

• Implements a system for monitoring and evaluating training activities, including satisfaction surveys, participant feedback, and focus groups.

• Maintains a directory of consultants and content experts for curriculum development and facilitation of training events.

• In conjunction with the IDB Administrator, develops and monitors the training budget, oversees purchase of supplies and equipment, including computer equipment used for training activities.

• Working to help BPHC become an antiracist organization by meeting or exceeding the standards set by the BPHC Anti-Racism Policy.

• Performs other duties as required.