Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Senior Program Manager

Expired Job

Benchmark Electronics Phoenix , AZ 85002

Posted 4 months ago

Senior. Program Manager - Phoenix, Arizona

Responsible for the management of customer interface to achieve high customer satisfaction, profitable business relationships, and sales growth with new and existing customers, and responsible for providing strong team leadership of the customer team to ensure internal and external customer needs are met.

Essential Functions and Competencies

  • Will be able to exercise discretion and independent judgment.

  • Will demonstrate effective interpersonal skills with co-workers and Customers.

  • Will demonstrate strong leadership skills and the ability to develop, lead, and motivate teams/coworkers.

  • Will demonstrate effective problem solving skills and the ability to make sound business decisions.

  • Will demonstrate regular, consistent attendance and flexibility to adjust hours to meet Customer needs and support a global 24/7 operation.

  • Will demonstrate confidentiality and effective analytical, planning and organizational skills

  • Will demonstrate effective communication and presentation skills, both written and verbal

  • Will demonstrate understanding of the extended process of material procurement, order entry and status, forecasting, manufacturing, assembly, invoicing, Customer returns, inventory levels, on-time-delivery, change management, and electronic components.

  • Will demonstrate ability to effectively negotiate contracts

  • Will demonstrate effective risk management and project management skills.

  • Will be able to travel approximately 10% of the time.

  • See job analysis forms for specific physical stresses of the job

  • Will demonstrate full comprehension and experience utilizing project management tools.

  • Will demonstrate the ability to independently drive solutions to complex business issues with limited supervision.

  • Will be able to mentor PMs.

Qualifications / Education / Experience

This job description provides examples of expectations at the various levels to help differentiate high level expectations; however, it is not all inclusive.

  • Manages and leads Customer team activities as the primary day-to-day Customer contact, acting as the division's "Voice of the Customer" * Builder customer relationships and business development, with forecasting and pricing strategies, with ensuring profitability, and with meeting business unit objectives.

  • Manages Customer concerns, corrective actions, and leads issues to completion.

  • Assists other team members as needed to ensure Customer needs are met.

  • Manages NPI/NPL programs.

  • Develops an understanding of DFx philosophy and promotes it with Customers and within the Customer team.

  • Develops a strong knowledge of the Customer's product, utilization, strategies, and requirements to support transitional activity.

  • Leads overall strategic account management, providing expertise on customer management

  • Contract Management/Understanding.

  • Manages multiple team tasks, to include but not limited to, continuous improvement programs, business analysis, quoting and pricing, contract reviews, change management, on-time delivery, inventory, and forecasting.

  • Provides centralized management authority over all business and technical aspects of a Customer account.

  • Monitors and manages excess and slow moving inventories.

  • Manages NPI/NPL programs and coordinates or develops applicable proposals and quoting activities.

  • Ensures all team responsibilities noted above include any applicable inter-company activities (those that involve other Benchmark sites) * Overall Contract review and negotiation

  • Provides indirect supervision to extended customer team members to help ensure customer needs are met

  • Provides direct supervision over Program Managers on the same account; depending on type of account and division, may supervise other team members

  • Will be able to exercise discretion and independent judgment.
    8+ years program management experience. 5+ years in a leadership role. mentoring others in program management tasks and concepts. Experience with most complex larger customer accounts.

Completion of 4 year degree

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Program Manager

Iron Mountain

Posted 1 week ago

VIEW JOBS 12/1/2018 12:00:00 AM 2019-03-01T00:00 Overview Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at for more information. Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers' data, no matter what format, location or lifecycle stage it's in and no matter where it's kept. We are more than 17,000 people strong and growing. We've been a trusted records management leader since 1951. Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions. . Responsibilities The program manager is responsible for stewarding critical enterprise investments and driving the delivery of transformational change by providing leadership and direction to assigned programs and projects. They will have experience in executing large, complex enterprise projects and programs in a cross-functional, matrixed environment. The Program Manager is well versed in program and project management methodology, has a rich background of program successes, is energetic and personable, and thrives in a dynamic environment. The Program Manager possesses the ability to find creative solutions to issues that jeopardize program goals or timing, within budget or resource constraints. The Program Manager is able to envision the "big picture" and interact with executive, business, and functional leadership to craft programs to materialize the business strategy as well as lead and execute critical technical projects. He or she leverages his or her expertise to drive decision making on all aspects of the program/project activities and mitigates erroneous decisions. The ideal candidate has proven experience in the areas of data center infrastructure and information technology / network. Responsibilities * Lead cross-functional, globally distributed teams in the successful execution of key programs and projects, with an emphasis on system and process standardization, technology, and data center infrastructure and support. * Meets program and project outcomes, including commitments around performance, schedule, cost, and resources. * Provide steady leadership in the face of uncertainty, change, and aggressive deadlines common to a growing company with an evolving business model. * Is the focal point for change management, issue management, and escalation resolution. * Manage all aspects of given programs and projects, from requirements gathering to implementation over the entire lifecycle of the program. * Ensure that the scope of the projects within the program align with business priorities. Manage relationship with key stakeholders and sponsor and escalate program risks to sponsors on a timely basis for decision resolution and disposition. * Produces all relevant program and project management deliverables such as program objectives and requirements, risk assessments, program and project plans, budgets, status reports, open issues logs, change logs, action items list etc. * Support and coach project managers within and outside the program. * Utilizes company and industry program and project management best practices and adheres to the process, standards, and governance Qualifications * Experience running data center infrastructure and/or information technology and networking programs and projects; Familiarity with the design and support of data centers and mission critical facilities * Proven ability to build and lead integrated teams (business and technology) from various internal and external organizations across multiple sites * Adept at helping team members harness and develop strengths in pursuit of successful program outcomes * Ability to achieve broadly communicated objectives with a minimal amount of supervision * Ability to make decisions independently and to assume higher-level leadership responsibilities in critical situations * Proven problem-solving, decision-making, and financial skills * Effective consultative and influencing approach * Proven ability to enact change quickly * Excellent interpersonal and communication skills, and proven ability to work effectively with all organizational levels * Proven process development, analysis, and improvement experience; Six Sigma certifications desired * PMP and ScrumMaster certifications desired; Strong project management/process background required; 10+ years of experience with a wide variety of methodologies (i.e., Waterfall and Agile) and proficiency in common project planning tools such as MS Project * Bachelor's degree required; master's degree desirable * Experience with planning, developing, or managing Salesforce and/or ServiceNow platform is a plus * Travel may be required and is dependent on program needs Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions. Requisition # 2018-19256 Category Program and Project Management Type Full-Time Iron Mountain Phoenix AZ

Senior Program Manager

Expired Job

Benchmark Electronics