Senior Program Director

Job Description Job Title: Senior Program Director Department:

Community Living Reports To: Vice President of Community Living Supervises: Program Manager Float(s) FLSA:

Exempt SUMMARY The Sr. Program Director is responsible for overseeing the quality assurance of the Community Living department's daily operations, ensuring service quality, and adhering to the fiscal budget. They will collaborate with the Quality Assurance Department to oversee timely completion of systems and processes and enforce policies and procedures.

The role includes supervising Program Manager Floats and managing transitions for new support teams and residential placements. Additionally, the Sr. Program Director will work with the VP of Community Living and facilitate various departmental and agency-wide meetings.

BASIC FUNCTIONS AND GENERAL RESPONSIBILITIES: Responsible for ensuring the health of all individuals. Responsible for ensuring that the Community Living program functions with highest quality standards.

Works with Community Living team to develop action plans that focus on improving quality and efficiency of services provided by the Community Living program. Will work closely with the Quality Assurance Department to ensure daily operations are met as outlined in DMH and LU policies and procedures. Responsible for quarterly audits for the Community Living Department which includes but is not limited to:

Financial Audits, PM Monthly Checklist(s) and responsibities Audits, PD Monthly Checklist Audits, etc. Complete annual ISPs and Addendums review on Community Living individuals to remain current with their services and outcomes. Conduct quarterly meetings with the Program Directors regarding caseload specific topics which includes but not limited to: individuals progress towards outcomes, caseload data review/findings, Completes quality checks on a semi-annual bases of each residential service location and provides feedback to team on areas of improvement and deadlines for completion.

Reports unresolved APTS over 45-days to VP and ensures any deficiencies noted from service monitoring, to include APTS, and the health and safety team are addressed and Establish and maintains close working relationships with all stakeholders, including families/guardians, funder and referral agencies, and solicits regular feedback for quality improvement. Provide 24 hour on-call support to Program Manager Float(s) to address individual and staffing emergencies. Works with Intake Team, Program Director(s) and Program Manager Float(s) on site development, roommate matching, and individual staffing needs, to ensure a smooth transition to community living services.

Ensures documentation is compliant will all applicable laws, rules and regulations. Ensure confidential and health related records are kept secured. Complete an annual Therap Audit on all CL individuals which includes but is not limited to: ensure Individual Data forms are updated, Annual Releases are available, Contact Lists is current, Demographics page is completed, etc.

Works with Program Directors quarterly to ensure progress towards individual outcomes are documented and progress on health-related goals is completed according to policy and procedures. Created 6/24/2024 Reviews PowerBI reports and work with the Community Living Teams to ensure the department is positively trending with Emergency Drills, Medical Appointments, MARS, and GERs. Maintains agency and individual funds assigned to work-site location.

Complete quarterly audits on all CL individuals finance accounts and ensure funds are accounted for according to agency policy. Meet with Program Directors quarterly to ensure findings from financial audit has been resolved. Responsible for timely and ongoing communication.

Responsible for timely and ongoing communication with Life Unlimited Inc. teams. Interact in a professional manner with agency staff and internal/external stakeholders, funding/referral agency representatives in order to promote high quality care for all individuals. Maintains open and consistent communication with individuals, families/guardians, other health-care providers and regulatory oversight agencies (DMH, DHSS, etc.). Leads regularly scheduled team meetings to review program issues, discuss program progress and address program training needs.

Participates in administrative team meetings, health and safety meetings and additional team projects as assigned. In conjunction with the Program Directors, facilitate bi-weekly PM and TS All meetings The ability to effectively and efficiently use computers or mobile devices to input, access, modify, or output information.

This includes the ability to quickly access, store and retrieve data.

Responsible for supervision and training of agency personnel. Responsible for ensuring Community Living program is adequately staffed, trained and compensated. Anticipates staffing needs and works with Human Resources to create strategy for reducing turnover.

Works with Human Resources and Community Living team to ensure correct hiring processes and personnel policies are followed Responsible for quarterly fiscal reviews of CL department with VP and CPO Will provide direct supervision of all assigned PMs and ensure job duties assigned to PMs are completed within established timelines. Works with Community Living team to ensure staff understand their roles, are held accountable for their objectives and obligations, and meet training requirements. Conducts annual performance reviews for Program Manager Float(s). Supports Program Manager Float(s) in completing performance reviews for Team Supervisor(s) annually.

Complete and supports program team in the payroll approving process All Other Duties as Assigned CORE COMPETENCIES: Must possess good communication skills both orally and in written form. Must have a desire to manage a team of staff supporting individuals with developmental disabilities and advocate for them in any possible way.

Must possess self-motivation, initiative and independence to work without direct supervision. Must be flexible, reliable, dependable and possess the ability to de-escalate crisis situations. Must be able to manage and embrace change, look for ways to improve own performance and accept feedback.

Must be willing to accept challenges of a 24-hour support system and provide aid to team(s) in crisiss. Ability to plan and prioritize in order to meet deadlines. The ability to effectively and efficiently use computers or mobile devices to input, access, modify, or output information.

This includes the ability to quickly access, store and retrieve data. Must be willing to perform duties that are assigned outside of this job description. Physical Expectations This position requires extended periods of walking and standing with some periods of sitting depending on the needs and activities of the individuals supported.

It may require light to heavy lifting and occasional stooping, kneeling, bending, and/or climbing stairs again depending on the needs of the individual supported. The position will require occasional physical intervention if confronted by a person displaying combative or potentially dangerous behavior. Working Conditions Office/home environment with noises from appliances, office equipment, and facility/maintenance team.

May be exposed to blood borne pathogens and/or infectious diseases. May be expected to work 5 days per week in the office. QUALIFICATIONS Bachelors Degree in a Human Service Field preferred Minimum of 5 years management experience with one (2) of those years working with individuals with developmental disabilities strongly preferred.

Must obtain and maintain training and certification in all required areas such as Abuse/Neglect, CPR, First Aid, Level I Medication Administration, Positive Behavior Supports, MANDT and MANDT Advanced Technical Skills. Background in the skills of developmental, implementation and the writing of teaching strategies. Must have reliable personal vehicle for transporting clients. Must obtain a Class E drivers license during new hire orientation must carry minimum coverage applicable by law for auto insurance Must Receive Seasonal Flu Vaccination Equal Opportunity Employer