Senior Program Delivery Manager, Amer Food & Beverage

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Working as the Sr. Program Manager, you will be responsible for planning and directing food service operations within the assigned region in order to support the Key Performance Indicators/deliverables. You will assess and help guide current and future state of food service operations and work to continuously ensure the organization is delivering operational excellence, while also identifying innovative and creative services and solutions to expand on client requirements, working closely with internal and external partners.

The incumbent of this position will be responsible for determining the overall strategy, priorities and direction for operations within the area based on key client stakeholder input.

The ideal candidate is comfortable with change, taking measured risk, and influencing decision-making. The candidate will also be responsible for managing/leading a team of Program Managers and Coordinators.

Key Responsibilities:

• Support program strategy, scope, goals and deliverables that drive client's objectives in collaboration with senior executives, team members, and field operations

• Oversee campus operations and implement scalable processes and procedures to support the client's food program, including management of Operations, Business Performance, Guest Experience, and Vendor Relations

• Create and support adoption of KPIs to assess performance, operational effectiveness, and ROI of strategic projects

• Analyze and assess financial statement data to inform planning and decision making

• Create and communicate client-facing presentations on findings, business impacts, and recommendations

• Document and analyze information and processes to solve critical business issues

• Conducts Team meetings with Regional Team Members to discuss current objectives. Prepares agendas and conducts training sessions and presentations on issues regarding quality, safety and human resources

• Create and communicate client-facing presentations on findings, business impacts, and recommendations

• Document and analyze information and processes to solve critical business issues

• Proactively communicate project details across all levels of the organization and across multiple departments in a clear and concise manner

• Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadlines

• Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact

Preferred Qualifications:

• Bachelor's Degree, or Master's Degree, preferred; or equivalent combination of education and experience

• Minimum of ten years progressive experience in multi-unit management experience

• Strong background in a senior leadership role with exposure to contract management, customer service, people development, food services, etc

• Exhibits strong communication, presentation and listening skills

• Exhibits initiative, responsibility, flexibility, and leadership

• Must have strong analytical skills

• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint

Estimated compensation for this position is:

145,880.00 - 211,400.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site -Arlington, VA, Austin, TX, Boston, MA, Culver City, CA, Nashville, TN, New York, NY, San Francisco, CA, Seattle, WA

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

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