Senior Professional Field Engineer

DXC Technology Princeton , NJ 08544

Posted 2 months ago

Job Description:

Essential Job Functions

  • Provides moderately complex technical installation support to field technicians. Responds to, reviews and approves operational quality of system equipment.

  • Conducts site surveys of customer sites and plans and designs systems installations.

  • Resolves moderately complex customer application questions or problems regarding system configurations/setup, product functionality and/or bugs enhancements.

  • Assists in testing user configurations for system compatibility. Documents and provides support; escalates issues to appropriate personnel to ensure that the system is functioning according specifications.

  • Acts as liaison between project engineer team members, customers and installation team to ensure project is implemented seamlessly.

  • Troubleshoots, diagnoses and applies logical solutions to installation problems.

  • Assists in the training of customers on systems applications.

Basic Qualifications

  • Bachelor's degree or equivalent combination of education and experience

  • Bachelor's degree in computer science, engineering or related field preferred

  • Six or more years of field or application engineering experience

  • Experience working with customer technology and support requirements

  • Experience working with operating systems such as Windows, Linux, et

  • Experience working with the company's hardware, software and equipment products

  • Experience working with assembly languages such as HTML programming, MySQL, C, C++ etc

Other Qualifications

  • Good interpersonal skills to communicate and work with customers and team members

  • Good analytical and problem solving skills

  • Good organization and time management skills

  • Good computer skills

  • Ability to resolve hardware/software problems

  • Ability to troubleshoot technical problems either on-site or remotely

Work Environment

  • Office environment
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Senior Professional Field Engineer

DXC Technology