Senior Production Support Engineer

Intelsat Corporation Tysons Corner , VA 22102

Posted 2 months ago

Equal Opportunity/Affirmative Action Employer including Vets and Disabled

Your role in helping us shape the future:

Join a team of highly dedicated and professional engineers whose mission is to maintain key systems and applications in support of new services and products that Intelsat is bringing to marketplace. We are looking for someone who enjoys the challenge of working with new technology, business solutions, solving problems and providing highest level of quality service to our customers.

Are you up to the challenge?

  • Analyze product design and requirements in order to design test plans and cases to ensure delivery of a high-quality product.

  • Conduct systems, integration and performance testing.

  • Investigate and resolve operational issues. Escalate unresolved issues and track them to closure.

  • Provide 24x7 On-Call Support on a rotational basis.

  • Represent the team in meeting with users and developers to ensure milestones are defined, understood and being met. Identify dependencies, risks, and drive resolution to roadblocks.

  • Review requirements/architecture and provide feedback to development team.

  • As a lead test engineer continuously drive to improve system performance and quality by recommending solutions based on testing experience.

  • Design and define environmental requirements to perform testing including types of tools needed to simulate load and realistic use patterns.

  • Assist the Manager in improving the software delivery process and improving the testing environment.

  • Improve on testing methodology and reporting.

  • Evaluate systems and application performance issues and provide recommendations for improvements.

  • Continuous monitoring of production environment and its dependencies for health, performance and security.

  • Automate test cases.

  • Participate in creating the architecture and design of major components of the Asset Planning Suite application.

Can you drive these processes?

Operational Support, Automation, Testing, Troubleshooting

You should definitely have:

  • Bachelor's degree in computer science, software development or other relevant field (an equivalent combination of education and experience in lieu of the stated degree)

  • At least 3 years of professional experience in testing or integration of large-scale, multi-system, scientific applications.

  • Broad knowledge of computer network and hardware/software interface.

  • Strong problem solving and troubleshooting abilities.

  • Effective communication skills, both verbal and written.

  • Self-motivated and self-directed, with the ability to multi-task.

  • Enthusiastic about learning technology and expanding job knowledge.

  • Willing to jump in and help to resolve issues.

It would be nice if you had:

  • Additional years of experience

  • Software Development experience.

  • Knowledge of Satellite technology.

  • Experience working with automation test tools.

What it's like to work with us:

Intelsat is connecting the world and transforming the satellite landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

  • We emphasize personal and professional growth

  • Awesome benefits including PTO, medical, tuition reimbursement, and training

  • Fun, diverse, and inclusive culture

Other Job Info:

  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.

  • This role is subject to ITAR; candidates must be a US Person (this includes US Citizen, Permanent Resident or Protected Individual such as an asylee or refugee).

  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.

  • Company description: Intelsat is the largest provider of fixed satellite services worldwide. We enable providers of media, telecom and government services to deliver information and entertainment to people at home, in the office or on the move. On a day-to-day basis, Intelsat supplies video, data and voice connectivity in approximately 200 countries and territories for approximately 1,800 customers, many of which Intelsat has had relationships with for over 30 years. Some of the world's leading media and communications companies, multinational corporations, Internet service providers and government/military organizations hallmark Intelsat's customer base. Customers access capacity through extensive service offerings, which include transponder services, hybrid managed services combining satellite capacity and terrestrial facilities, and channel services.

Nearest Major Market: Washington DC

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Senior Production Support Engineer

Intelsat Corporation