Nilfisk Brooklyn Park , MN 55443
Posted 2 months ago
MAJOR FUNCTION
Responsible for fulfilling the Product Quality Engineer highly visible role, will ensure the quality of the machine assembled at Nilfisk entities meet or exceed all customer expectations on consistent basis. The function is responsible to lead cross-functional teams to analyze, address and effectively resolve customer product technical failures within in and out of warranty period to ensure customer satisfaction and product quality level improvement.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Product Quality & Corrective Action process
Support development & industrialization of the Nilfisk Product Quality reporting system and CA process:
Train & Coach personnel in the use of the Technical Failure Reporting (TFR) system,
Train & Coach personnel in the 8D problem solving process and applicable quality tools such as (5W2H, Cause & effect diagrams),
Foster a customer focused and "Do it Right the 1st Time" quality culture & mindset,
Act as technical lead for analyzing externally reported customer product quality issues and making assignments to appropriate cross functional personnel to drive resolution,
Lead site/regional/global cross functional (Quality Action Teams) QAT's to ensure:
Effective leadership, coordination, and function of QAT's,
Consistent use of the Technical Failure Reporting (TFR) system and 8D process,
Response level targets are met at D3, D4 and D6 steps in the 8D process,
Technical Service Bulletins (TSB's) are issued at D6 & can effectively be used by
the Service Organization and Sales Company's,
Quality Management System
Supplier, Production Company and New Product / Solution Development Support
REQUIREMENTS
EDUCATION:
EXPERIENCE:
~4-5 years of experience in designing, testing, repairing, or manufacturing of industrial or commercial products utilizing electrical, mechanical, hydraulic or engine systems.
~4-5 years of experience working with a structured problem-solving process and quality tools.
Proficiency in use of statistical analysis software such as Minitab, or similar,
Proficiency in use of a structured problem-solving process and tools. 8D, 5 Why's, IS IS-Not, Fishbone diagrams, Pareto Analysis,
Proficiency in use of FMEA and/or HARA process,
Six Sigma/Lean Manufacturing skills.
KNOWLEDGE & PERSONAL ATTRIBUTES:
High level of proficiency in problem investigation & analysis and solving
Strong knowledge of mechanical, electrical, hydraulic and engine systems/components
Good knowledge in use of electrical/hydraulic/engine system diagnostic and data acquisition tools
Strong ability to plan, establish and coordinate test and inspection procedures, lead & conduct process capability studies, prepare statistical quality control data and develop statistical designed experiments,
Strong knowledge of ISO 9001 standard,
Superior customer orientation and listening skills,
High level of English language fluency with both verbal and written communication,
Strong reading, writing and comprehension to understand instructions, short correspondence, and memos,
Demonstrated proficiency in activity planning,
Demonstrated cross functional team leadership at local/regional/global level,
Strong communicator & Team player, able to interact with all functional areas and at all organizational levels,
Ability to work independently and prioritize responsibilities.
Strong organizational and time management skills
COMPUTER SKILLS:
Let's create a cleaner future together
Clean is changing. Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation. At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change?
We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.
Nilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, 401K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc.
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EEO is the Law
Nilfisk, Inc. is an Equal Opportunity and Affirmative Action employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors. Applicants can learn more about our status as an Equal Employment Opportunity/Affirmative Action employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
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