Lightforce Burlington , MA 01803
Posted 2 weeks ago
About LightForce Orthodontics
LightForce Orthodontics is a 3D printing technology company focused on the orthodontic space. Our digital platform empowers orthodontists with 3D-printed tooth-moving tools. In 2019, we launched our first product - the world's only, fully customized 3D printed bracket system and digital treatment software. We are proud to be one of the fastest growing companies in the industry. Learn more at www.lightforceortho.com
Description
Lightforce's product management team is looking for a highly skilled and detail-oriented business analyst to join our team as a Senior Product Performance Analyst. As a key individual contributor, you will be responsible for enabling us to make better, faster decisions regarding product development and investment priorities. You will collaborate on a wide array of product and business problems with a diverse set of cross-functional partners across Product Management, Software and Hardware Engineering, Product Marketing, Service, Customer Success, Sales, and Operations.
Your unique analytical and communication skills will be essential to the delivery of key insights into the clinical and operational performance of LightForce's products. Your work will shape product development, quantify new opportunities, identify upcoming challenges, and ensure our products deliver optimal value to the business through their impact on practices and their patients.
Essential Duties and Responsibilities:
Apply technical expertise with quantitative analysis, experimentation, data mining, and the effective presentation of data to inform strategies for product performance investments and associated roadmaps
Develop new approaches to measuring the impact of LightForce's core clinical product offerings, including the creation and management of new KPIs that reflect the performance of our products for our users and the business
Generate insightful reports and presentations for senior management, highlighting performance metrics, trends, and recommended actions
Collaborate with the relevant LightForce to influence and contribute to the data science and machine learning agenda and to enhance data collection, storage, and reporting capabilities, ensuring a robust analytical infrastructure
Stay abreast of industry trends, competitor products, and emerging technologies in the orthodontic space to inform strategic decision-making
Actively participate in product planning activities, offering data-driven recommendations for product improvements and innovations
Provide support to customers and internal Customer Success by analyzing product performance and addressing issues or concerns raised by users
Establish and execute effective approaches for internal and customer facing customer performance benchmarking & analytics
Education and Experience
Bachelor's or master's degree in a relevant technical or quantitative field or equivalent practical experience
Minimum 5 years of experience in data analysis, business analytics or a related field
Demonstrated ability to analyze complex data, identify trends and provide insights that have made a measurable impact
Required Qualifications:
Proficiency with data visualization tools such as Tableau, Domo, Power BI, etc.
Experience with SQL, Excel/Google Sheets as well as statistical languages such as R, Python
Excellent communication skills and ability to explain complex technical concepts to non-technical stakeholders
Strong organizational, collaboration, and problem-solving skills
Experience with industry standard analytics tools like Google Analytics, Adobe Analytics, etc., is plus.
Preferred Qualifications:
Physical Demands
Requires the ability to use hands, and reach with hands and arms
Requires the ability to see, listen, and speak
Work Environment
Perks and Benefits (US Employees Only)
Unlimited PTO for exempt employees
9 paid holidays per year
Generous premium coverage for medical, dental, and vision plans
Group plan voluntary life insurance
Fringe benefits
401k retirement plan
Paid parental leave
Allowances for those in commercial sales positions
Workplace perks such as food/coffee
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LightForce Orthodontics is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law.
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