Senior Product Owner - Digital Marketing

Manulife Bank Boston , MA 02298

Posted 2 months ago

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you.

Working Arrangement

Hybrid

Job Description

The Senior Product Owner acts as the voice of the business and voice of the customer for a component of the customer journey, representing and driving business needs across multiple delivery teams (squads) to ensure business and end-user satisfaction.

This role contributes to the realization of Value Stream strategy, vision, and OKRs by aligning and prioritizing business goals with actionable results. This role may have one or more VS Product Owner(s) reporting into this role, responsible for coaching and career development.

In this role, you will:

  • Bring a strategic view to manage tactical delivery of products or product components, aligned to the value stream and segment priorities

  • Drive the strategy, planning, prioritization decisions and delivery of key capabilities aligned to the Value Stream customer journey, including features

  • Collaborate closely with business stakeholders to achieve business priorities & initiatives

Key Accountabilities:

The VS Senior Product Owner's primary responsibilities can be divided into three categories and may cross multiple squads. This may have direct reports and provide management and career development for one or more VS Product Owner(s).

Individual Accountabilities:

Voice of the Business, Customer, and End-User (in context of direction from the Experience Strategist)

  • Be responsible for business outcomes in alignment with segment/global priorities for assigned area of the value stream(s)

  • Act as the voice of the business and voice of the customer within the squad(s) to ensure business and end-user satisfaction

  • Drive prioritization decisions, in partnership with the business, to enable team to deliver business outcomes

  • Maintain a firm understanding of business, customer, and end-user pain points, needs, and preferences

  • Maintain a firm understanding of relevant personas and customer journeys in order to advocate for the ideal experience

  • Monitor industry, competitive and general business trends to enable strategic planning and delivery of outcomes in alignment with segment priorities

  • Work as the "customer proxy" and consistently applies to customer lens to solutions

  • Ensure the voice of the customer/stakeholder is prominent and accurate in the definition of user stories

Value/Backlog Management

  • Drive the strategy, planning and delivery of key capabilities aligned to the

  • Value Stream customer journey, including features

  • Translate of objectives and strategy to the team for tactical delivery

  • Primarily lead the squad(s) in ensuring value creation for the business, customers, and end-users by owning the squad backlog and ensuring that the highest value work is always being executed

  • Work with squad(s) to define hypotheses, run experiments (surveys, concept testing, analytics tools, A/B testing), and analyze data to make decisions on user stories that influence the direction of delivery

  • Build and groom the user story backlog for one or more squads (prioritizing based on value)

  • Ensure the backlog is visible, clear and understood by all squad members

  • Incorporate feedback from stakeholder demos, interviews, user research, and engineering into the squad backlog

  • Accept the work outputs (i.e. completed user stories) of the squad by ensuring all stories meet the definition of done

Squad Alignment & Communication

  • Provide strategic team leadership in managing delivery of business outcome-focused work

  • Bring coaching mindset to agile practices and product content knowledge

  • Specify and effectively communicate desired outcomes for current and future capabilities

  • Lead or assist in demonstrations of the squad's outputs (i.e. working software)

  • Review and contribute to the value stream roadmap

  • Draft the squad's specific objectives and key results (OKRs) in alignment with those of the value stream

Key Shared Accountabilities:

  • Share accountability with Value Stream Owner, Experience Strategist, and all Product Management roles for addressing customer needs, validating solutions, and improving user experiences

  • Collaborate with VSLT, HCD, and Product Management to continually uncover pain points and opportunities in order to ensure the continuous delivery of the highest value outcomes

  • Shared accountability with Scrum Master for delivery of measurable business value

  • Shared accountability with Scrum Master and Delivery Lead to define and continually improve the work intake and prioritization process within the value stream squads

  • Shared accountability with Scrum Master for alignment on release strategy and release content with pertinent stakeholders

  • In instances where there is no Scrum Master, the VS Senior Product Owner may assume and/or share certain responsibilities normally associated with the Scrum Master. These responsibilities may be shared or owned on a rotational basis with other members of the squad.

Job Requirements:

  • Team management with VS Product Owners(s) as direct report(s), as appropriate

  • Understand flow of work from intake to release with an eye toward optimizing squad work in progress, clearly communicating priorities for upcoming work, and maintaining alignment to value stream level OKRs

  • Solid coaching mindset and abilities, enabling team members in defining solutions, and delivering to outcomes

  • Engagement of squad members to collaborate, promote ownership and accountability of tasks, and maintain continuous improvement mindset

  • Stakeholder management and communication skills in defining outcomes, communicating progress, and facilitating planning meetings

  • Strong level of knowledge and understanding of area of practice

  • Strong knowledge of the business, with previous, active role as a Product Owner/Manager strongly preferred

  • Strong knowledge of digital enterprise enablement technologies and practices

  • Minimum of 4+ years of experience in a business role

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com.

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at johnhancock.com.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency


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To request a reasonable accommodation in the application process, contact recruitment@manulife.com.</p><p>Know Your Rights I Family &amp; Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency</p><br> Manulife Boston MA

Senior Product Owner - Digital Marketing

Manulife Bank