Senior Product Operations Manager, AV Performance

Product Operations applies human intelligence to some of the toughest problems at Cruise. We work closely with cross-functional teams across Engineering, Product Management, and Business to create and iterate on products that move our business forward. We have a large, globally distributed workforce and are integral to Cruise's technology development.

We are looking for a Senior Product Operations Manager on the AV Performance team that accelerates the impact of our ops-dependent products and advances our AV technology. This role will build a holistic view of the challenges and opportunities across our global operations and product suite, develop and drive technical product and operational solutions, and build organizational excellence in data driven experimentation and rapid iteration.

What you'll be doing:

• Lead the strategic execution of new cross-functional initiatives

• Identify and prioritize technical and operational initiatives that drive impact and/or efficiency; generate cross-functional agreement on implementing top ideas

• Be the voice of ProdOps to Product & Eng - clarify and prioritize product gaps; drive tooling and process improvements & best practices

• Build operational capabilities specifically around human-in-the-loop systems that significantly increase our rate of feedback and iteration on new features, processes, and products

• Develop data structures & standards that meet partner requirements and unlock impact/efficiencies

• Scope and implement analyses, experiments, and pilots that inform product direction and answer strategic, cross-cutting questions

• Understand technical details and critical datasets; work with stakeholders to design and implement improvements / solutions

• Oversee day to day operations of large distributed workforce, partnering with relevant teams to ensure results are completed on time, cost-effectively and with objectives achieved

• Track, measure, and communicate progress to Cruise leadership and stakeholders that showcases the impact of our work

What you must have:

• 3-5 years of work experience, including in consulting, finance, or business operations, or tech startups

• Experience developing sophisticated, innovative strategies for navigating a complex and nascent industry

• Proficiency in crafting and presenting executive-level communications on high-impact, contentious decisions

• Track-record of using analytical thinking to pose data-driven questions, provide insightful analysis, and define and improving KPIs for continuous program improvement

• Proficiency in influencing without authority and building consensus across diverse stakeholders for new ideas

• Experience in vendor management and stakeholder management and communication with external partners.

The salary range for this position is $100,600 - $148,000. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, restricted stock units, and benefits. These ranges are subject to change.