Aspect employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values customer obsession, unlocked communications and relentless innovation. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.
GENERAL SCOPE & SUMMARY
Works with product marketing management to identify and execute on lead generation / sales support activities for specific product(s) or product line(s) to fuel sales of Aspect products in the marketplace. These activities can include content creation in the form of collateral, promotional materials, scripted product demonstrations or webinar presentations as well as internal-facing materials and presentations for training sales to effectively sell Aspect products. Aids in the creation of business plans and product positioning in the marketplace. Assists in market research, the monitoring of competitive activity and customer needs identification in support of product marketing management's efforts to formulate strategic go-to-market plans. Plays a major role in the tactical execution of those plans as outlined above. Works with product management and to develop new products or enhance existing product(s) or product line(s). Position is located ideally in Phoenix, AZ or Westford, MA.
PRIMARY ROLE & RESPONSIBILITIES
Works closely with product marketing management in helping research and define go-to-market plans
Works closely with demand generation organization to ensure needed materials are available for campaigns in support of the go-to-market strategies
Ensures needed internal training and positioning materials are provided to sales teams
Works with product management and engineering to make sure product planning efforts are fully informed by customer needs and broader market research.
SPECIALIZED KNOWLEDGE & SKILLS
Knowledge of demand generation best practices
Ability to communicate complex information to the market as well as to internal stakeholders such as sales teams
Strong customer service and teamwork skills. Professional demeanor to maintain and enhance relationships.
Gains exposure to more complex aspects of position, such as strategic planning.
Demonstrated ability to learn contact center concepts especially in relation to larger enterprise business systems.
Ability to use professional concepts and company policies and procedures to solve a variety of problems and contribute to the fulfillment of projects and organizational objectives.
3-5 years of relevant experience.
Project leadership skills and experience.
A willingness to learn and adapt to changes.
Comfortable with client facing activity.
Bachelor's degree in relevant field.
Ability to pass a background check may also be required.
Aspect is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.
Nearest Major Market: Boston
Aspect Software, Inc.