Senior Product Marketing Manager, Worldwide Customer Experience

Microsoft Corporation Redmond , WA 98053

Posted 2 months ago

Do you have a passion to engage with customers to solve their business problems? Do you love to work across multiple stakeholders to ensure that we collaborate and deliver the best customer experiences possible? Are you looking for a role where you'll be part of an exciting and fast-paced team that dreams big and is customer obsessed? If this kind of role excites you, read on!

The Worldwide Customer Experience Team brings together the best executive engagement programs and assets within Microsoft including our Executive Briefing Centers (EBC) and Microsoft Technology Centers (MTC) to deliver world-class customer experiences with the goal of leading our customers through their digital transformation journey. As part of the Enterprise Strategic Initiatives team, we are responsible for defining the customer experience, engaging directly with our top strategic and enterprise customers, and providing segment leadership to the field.

We are looking for a strategic thinker and subject matter expert to join the Customer Experience Content Team to shape our Modern Workplace and Biz Apps content and engagement strategy across all our programs. Along with your technical subject matter expertise, you have business acumen and industry knowledge, you are truly customer obsessed and results-driven, you are anchored by our company values, you are a natural collaborator, you enjoy building on the best ideas as well as sharing your expertise and support, you take ownership and responsibility for the work that you do and above all, you have fun doing it!

The ideal candidate will have the following experience and skills:

  • 7+ years of experience in a customer-facing or product marketing role

  • Ability to translate technology into compelling stories

  • Technical breadth across the Modern Workplace and Business Applications solution areas

  • Strong strategic and business planning acumen

  • Ability to think broadly across product areas and technical use case scenarios

  • Exceptional communication skills and experience delivering customer-facing messages and demos on complex topics in creative and compelling ways

  • Experience building and delivering product demonstrations

  • Demonstrate knowledge and expertise in cloud computing technologies, business drivers, and emerging trends specific to your solution areas

  • Proven ability to build strong relationships, influence, and collaborate with teams across engineering, marketing, and sales

  • Embrace a growth mindset and global perspective to drive maximum impact

  • Bachelor's degree in computer science, marketing, and/or experience in relevant fields, required; MBA preferred

  • Certifications in Office 365, Enterprise Mobility + Security, Dynamics 365, or relevant work experience preferred

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

This role will have two primary focus areas:
1.Engaging directly with strategic customers in business-outcome conversations
2.Defining the Modern Workplace and Biz Apps content strategy with a focus on achieving consistent and aligned content that equips the field to engage with Business and IT across the sales journey

This role will work closely with multiple stakeholders across sales, marketing, industry, and engineering to ensure that content is purpose-built for the customer journey and optimized for use across our experience centers worldwide.

Key responsibilities include:

  • Represent the Customer Experience Team as the SME in your solution area focus

  • Engage deeply with strategic customers during EBC briefings focused on Modern Workplace and Biz Apps, delivering overview sessions on Microsoft 365 and Dynamics 365 as needed to strategic and enterprise customers

  • Identify and escalate trends, business needs, challenges, and feedback from our strategic customers

  • Collaborate with other members of the Content Team on refining the demo experiences within our Experience Centers for your solution areas

  • Partner with product marketing and engineering to align and define our content strategy, including catalogue topics, speakers, and briefing agendas, with a focus on driving consistency

  • Develop outcome-based engagement agendas aligned to the customer journey for our Experience Centers to leverage

  • Grow the EBC speaker pool for your solution areas with qualified and trained speakers

  • Ensure landing of content with ease of usability and repeatability as a priority

  • Track and report on content usage in relation to sales metrics and through the customer journey perspective

  • Ensure there is an open and proactive content feedback channel amongst our Experience Centers

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