Senior Product Marketing Manager, Dynamics 365 Customer Success

Microsoft Corporation Bellevue , WA 98009

Posted 3 weeks ago

Are you passionate about helping customers succeed in getting to value quickly and growing their usage of business solutions? If so, join the team that is significantly changing the way that companies engage with their customers and help us transform the business applications market.

The Microsoft Business Applications portfolio includes a broad range of purpose-built solutions that integrate cloud, data, analytics and business intelligence. For customers, the result is a powerful new approach to business that gives them competitive advantage, flexibility and an unlimited platform for growth.

The Customer Experience Product Marketing team is looking for a leader to help ensure customers successfully get started on Microsoft Business Applications and continue to grow in usage over time. This person will be charged with helping customers adopt and onboard new services, upgrade to the latest releases and continue to derive value from their usage of business applications. This role will ensure customers have the right resources, tools and support to get onboarded, find support, learn and be excited about the product roadmap.

If you're a team player and have a startup mindset which means that you love to manage multiple priorities in a fast-paced environment, then this role is for you!

  • Demonstrated track record of success in product management or product marketing

  • Strong executive presence, cross-group collaboration and communication skills that drive influence among the senior leaders across a highly matrixed organization.

  • The ability to break giant amorphous problems into discrete solvable components and apply rigorous logic to arrive at solutions.

  • Responsibility for driving numerous work streams across cross-functional areas where there is no direct reporting structure. The person in this role will need to be able to clearly articulate a path and quickly align multiple parties, who will often have different priorities.

  • 5+ years of product management or product marketing experience on products with complex sales cycles sold through direct/in-direct and partner channels

  • Understanding of Microsoft's cloud computing technologies and go-to-market strategies is a plus

  • MBA or equivalent strongly preferred

Up to 20% travel to be expected

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Collate and communicate the Business Applications portfolio roadmap to internal and external stakeholders

Drive adoption of support programs to ensure customers are able to address issues and have access to trusted experts for guidance

Ensure customers have information on and adopt the latest release versions in a timely manner


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