Senior Product Manager, Voice Applications

Macy's, Inc. San Francisco , CA 94118

Posted 3 months ago


Job Overview:

The Senior Product Manager position will own end-to-end responsibility for Voice Application(s) across multiple domains. This role will define hypothesis to validate the business and customer value for a variety of use cases including informational, utility, marketing and ecommerce. The responsibilities of the Senior Product Manager include both ensuring an exceptional external customer experience as customers interact with our brand and merchandise, as well as the internal tools and processes that support this experience. A Senior Product Manager combines a strong understanding of customer needs with an equally deep understanding of business goals to champion solutions that deliver value for Macy's. This role is responsible for developing and socializing opportunities, overseeing the development of design solutions, and advocating concepts with internal business groups. Finally, this role needs to work collaboratively with the Macys Technology group to bring products to life. A Senior Product Manager is able to manage multiple capability streams simultaneously, at various stages of their development. Strong candidates should possess a proven track record of leading and developing teams, working and influencing in a cross-functional context, and using data to drive decision-making. This role specifically will work in Lean product development: aggressively minimizing the MVP, validating hypothesis through experimentation, and capturing and analyzing data to inform further iterative delivery. Perform other duties as assigned.

Essential Functions:

  • Defining the value proposition for the voice applications. What value does the voice application promise its users? Why should people use this application and what value will users derive by using this application?

  • Conduct research of the domain to understand other similar applications available to consumers and their strengths and weaknesses; assess the gap between consumer expectations and what is available to them from competing applications.

  • Define a distinctive positioning for the application in line with the value it provides to the end user, its unique features and functionality and differentiation from other such applications.

  • Define a detailed list of features and functionality for the voice application, organize and prioritize them for implementation.

  • Envision conversation tree mapping for top-level conversation flow.

  • Work with engineering teams and VUI UX and conversation designers. Work with conversation designers to improve the conversation quality and make conversations more human-like. Work with engineering teams to understand and leverage platform capabilities and features in order to create compelling conversational experiences that are human like.

  • Research all data sources in specific domain areas to identify structured and unstructured data sources for the application.

  • Identify the categories of questions that the application should be capable of answering in a domain. Work with the engineering team to identify sources of structured and unstructured data that will help in answering these questions.

  • Create product notes and product specifications. Work with marketing to assist with product descriptions for the application on app stores.

  • Works closely with User Research Team to understand how customers are engaging with voice applications and use this to help inform future voice use case support and capability backlog.

  • Create content like demo videos and other content to demonstrate the capability of the application. Work with marketing teams to promote new capabilities in the marketplace.

  • Regular, dependable attendance & punctuality.

Decision Making:

  • Exercises sound judgment in terms of keeping his/her supervisor abreast of progress and asks for timely assistance/guidance as need on addressing blockers/concerns.



  • College degree preferred.

  • At least 3-6 years of experience in one or more of the following areas: product management, product marketing, business development, management consulting preferably in innovation/early stage technology spaces.

  • Strong eCommerce background with experience in building voice user experiences for voice applications is a plus.

  • Minimum 5 years of experience in Product Management and at least 4 years managing end to end responsibility for products that are emerging/innovative and where the path is less clear in terms of customer engagement and adoption.

Communication Skills:

  • Excellent written and verbal communication and presentation skills.

  • Able to communicate and collaborate well with technical teams is important.

  • Ability to read, write, and interpret business and technical documents.

Mathematical Skills:

  • Basic math functions such as addition, subtraction, multiplication, division, and analytical skills.

Reasoning Ability:

  • Strong analytical, prioritization and negotiating skills.

  • Usability and customer-focused design experience a plus.

  • Passionate about building great products and solving customer and business problems.

  • Must be comfortable with ambiguity and highly adaptable.

Physical Demands:

  • This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.

  • May occasionally involve stooping, kneeling, or crouching.

  • May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.

  • Involves manual dexterity for using keyboard, mouse, and other office equipment.

  • May involve moving or lifting items under 10 pounds.

Other Skills:

  • Strong leadership profile, excellent prioritization and negotiation skills.

  • Is able to operate effectively in areas of uncertainty and ambiguity.

  • Proactively anticipates/ identifies problems that arise in the project, outlines options, recommends solutions, and escalates as needed.

Work Hours:

  • Ability to work a flexible schedule based on department and company needs.

Company Profile:

As the fastest growing part of Macy's Inc. business, is achieving record sales and broadening our workforce. offers the entrepreneurial culture of a web business with the stability and support of the best brand in retailing. Creativity and ingenuity partner with business acumen and tech savvy to build a unique business poised for substantial growth. If you're interested in being a part of that growth and want to know what it's really like to work at, get an inside look at

Our employees have long-term opportunities and are encouraged to utilize their Supervisors and Human Resources for cross-functional movement to further their careers. At we are committed to giving back to the community by partnering with local charitable organizations. By skillfully combining the power of digital technology and omnichannel integration with the best in retailing, is reaching new heights.

This job overview is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job overview at any time. Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. including Macy's and Bloomingdale's will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Voice Data Scientist Senior Manager

Capital One

Posted 1 week ago

VIEW JOBS 11/7/2018 12:00:00 AM 2019-02-05T00:00 201 Third Street (61049), United States of America, San Francisco, California At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good. Voice Data Scientist, Senior Manager At Capital One, data is at the center of everything we do. When we launched as a startup we disrupted the credit card industry by individually personalizing every credit card offer using statistical modeling and the relational database, cutting edge technology in 1988! Fast-forward a few years, and this little innovation and our passion for data has skyrocketed us to a Fortune 200 company and a leader in the world of data-driven decision-making. Department Summary: The Card ML team is working to transform every corner of our business with machine learning. To accomplish this goal, we use the latest techniques in machine learning - deep learning, reinforcement learning, genetic algorithms, and natural language processing - and marry them with real-time streaming data in the cloud, to create best-in-class enterprise-scale ML products. We tackle a huge variety of business problems and work with vast quantities of data of every kind. Role Summary: As a Sr. Manager of machine learning at Capital One, you'll be leading a research group that's part of driving the next wave of disruption at a whole new scale, using the latest in distributed computing technologies and operating across billions and billions of customer transactions to unlock the big opportunities that help everyday people save money, time and difficulty in their financial lives. We do machine learning research and product development differently at Capital One. ML scientists aren't siloed in the lab, but instead partner closely with Software Engineers, Product Managers, and business stakeholders, to discover, invent, and build at the largest scale. Ideas may come from internal projects as well as from academic partnerships with world-class institutions. NLP Scientists work on building state of the art speech recognition in noisy environments, building models and deriving insights from customer interactions, and enabling products that help customers complete tasks via natural language conversation. In this role, you will apply your expertise in NLP (extraction, summarization, classification, understanding, generation), machine learning or speech processing, to guide a research group's agenda and drive critical business outcomes. You stay connected to the wider research community as an active contributor. The Ideal Candidate will be: * Technical. You are independent and can develop your own algorithms and experiments. You have hands-on experience developing NLP solutions, from concept to production, and selecting the right tool for the job at hand. You understand modern cloud computing. Lots of data do not frighten you, they present a challenge you are eager to take on. You know R, Scala, and/or Python. * Leader. You are an effective mentor, leader, and research group head. Able to guide a team through a cohesive research and execution strategy towards a unified business outcome. You challenge conventional thinking and traditional ways of operating and you work with stakeholders to identify and improve the status quo. * Innovative. You continually research and evaluate emerging technologies. You stay current on published state-of-the-art ML methods, technologies, and applications. You ask why, explore and openly share your disruptive ideas. * Business-Minded. You can analyze customer needs and drive towards impactful business outcomes. Basic Qualifications: * Master's Degree plus 6 years of experience in machine learning, or PhD plus 3 years of experience in machine learning * At least 3 years' coding experience with open source programming languages such as R, Python, or Scala; * At least 3 years' experience in natural language processing, speech recognition, or computational linguistics Preferred Qualifications: * PhD in a Machine Learning discipline plus 3 years of experience in machine learning * At least 2 years' experience working with AWS, Azure, or similar cloud platform * At least 5 years' experience developing solutions in Python, Scala, or R-Top-tier peer-reviewed publications on NLP research * At least 1 year experience working with AWS, Azure, or similar cloud platform * At least 3 years' experience developing enterprise-scale solutions that leverage one or more of the following: operations research, natural language processing, machine learning, deep learning, video/image analysis, or time-series analysis. Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. Capital One San Francisco CA

Senior Product Manager, Voice Applications

Macy's, Inc.