Senior Product Manager, Upgrades And Renewals

Volvo CAR Finance Limited Mountain View , CA 94035

Posted 3 weeks ago

Volvo Cars is on an ambitious journey to re-define the customer experience in automotive through digital technology. While Volvo is pushing the boundaries on several fronts autonomous driving, vehicle electrification, cutting-edge vehicle engineering design, and more some of the most exciting action is happening in our Consumer and Enterprise Digital Group. Having recently hired our first Chief Digital Officer from Silicon Valley -- with a background that includes both start-ups and Amazon -- and being propelled by a new global business expansion -- Volvo Cars is uniquely positioned. We are taking consumer-facing technology around the driving experience to places most players are only dreaming about and changing how people think about automotive transportation as a result. We're committed to giving Volvo customers an entire week of quality time back per year by 2025 through these types of innovations that simplify their lives. We're looking for team members in this Digital organization who think about technology problems and opportunities in exciting and different ways creative and critical thinkers who want to change the world with us here at Volvo.

This role is within our Consumer Commercial Digital Products team, which is building a multi-billion-dollar ecommerce business from scratch. There's no reason the experience of buying a car should be painful and difficult it should be as enjoyable and exciting as actually having a new car. That is our mission. This is a rapidly growing team, and we are looking for outstanding people who will be some of the earliest hires in their function, helping to establish it at Volvo Cars.

Job Purpose:

You are a customer-obsessed leader for your consumer-facing digital product, and are accountable for its success in our global business. You have a passion for the customer and creating user experiences that are best-in-class, taking advantage of the latest technology available to bring ground-breaking digital products to market. You will create the long-term product vision, tactical product release strategy, and drive execution of product releases, working closely and collaboratively with other global functions and our regional / national sales companies.

You design product solutions while work closely with architects and platform owners to ensure that our technology approaches move us ever closer to being a leading, modern software development operation.

Requirements/ Responsibilities:

  • Develop product strategy and define product roadmap related to subscription upgrades and renewals based on an integrated understanding of customer behavior, commercial strategy, anticipated market trends and the possibilities of technology

  • Closely collaborate with other products teams in Sweden working on consideration and usage to connect the overall subscription journey and create an end to end digital experience

  • Communicate strategy and roadmap to stakeholders and your product team, getting input and buy-in

  • Write narratives, use cases, user stories and requirements to enable the product planning process

  • Drive sprint planning & review including feature prioritization; champion these decisions with internal stakeholders in global, regional and market roles

  • Lead release planning and testing processes for global products efficiently and effectively

  • Develop, monitor, evaluate and standardize key metrics and product analytics to improve technical (performance, reliability, scalability) and customer / business performance -- fostering a culture of data-driven decisions across internal stakeholder groups

  • Manage the process of root cause analysis and product improvement (bug fixes, addressing gaps, and migrating platforms) to customer and product problems as they arise

  • Own the business case model for your product and drive critical decisions through intricate understanding of how they impact revenue, cost, and customer satisfaction, in a way that drives good trade-off decisions

  • Lead "build vs buy" trade-off decisions where applicable

Required Skills:

  • Extremely strong problem solving skills going from the customer to the how the technology works; ability to quickly translate customer opportunity or need into product and technology dependencies

  • Past experiences with and/or deep understanding for subscriptions and related areas is highly desirable

  • Strong strategic thinking, able to translate the company's strategic direction into a robust strategy for your product

  • Ability to innovate with an understanding of how to take ideas forward through strong influence skills - build relationships and evangelize strategy & plan well (verbally and written) to stakeholders

  • Deep empathy for customers, values designing user-centric experiences, specific to true consumer needs based on consumer insight and data

  • Experience with agile software development methods and devops processes

  • Comfortable with ambiguity; self-starter and purpose driven; have a strong sense of curiosity; experience with dashboard and metrics

  • Able to break down customer "jobs to be done" to product components, features and technologies that are flexible, built on re-usable, flexible microservices that are logical for the overall design of the technology stack

Qualifications:

  • Bachelor's degree required; MBA or graduate degree preferred; education concentrated in business or technology fields is preferred

  • 5+ years' experience in product management for consumer digital products; 3+ years' experience in global, Fortune 500 organization or similar high scale, global technology environment

  • Expertise in and experience with consumer-facing mobile web and/or apps is highly preferred

  • 3 years of experience as a product manager, product owner, business analyst, or similar role

  • Minimum 3 years of experience in a leadership role

  • Experience with Agile/Scrum methodologies and associated tools preferred

  • Experience in business management, user experience design, and software development a plus

Mountain View, CA, US

Job requisition ID: 18462

Nearest Major Market: San Jose

Nearest Secondary Market: Palo Alto


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Senior Product Manager, Upgrades And Renewals

Volvo CAR Finance Limited