Senior Product Manager, Technical

Be unstoppable with us!

T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!

Job Description Summary

Are you ready to join the Un-carrier movement?

The Senior Product Manager, Technical embodies a multi-layered role, serving as a transformational strategist, analyst, customer advocate, and influential leader in both business and technology realms. This dynamic individual excels in fostering professional relationships and is instrumental in leading and driving business and technical teams through the revamped Release Management, Delivery and Engineering (RMDE) practices; including but not limited to applying release management and E2E standard methodologies and principals earlier in the lifecycle to pave the path to production, driving test and release automation, continuous improvement, gap analysis and leadership communication. This role will support Consumer, Marketing, Back Office, Compliance, Business, and IT (Information Technology). Our key partners are SQaR, Environment Planning, Site Reliability Engineering, Architecture, Change / Problem Management and Portfolio Owners and Tech Partners.

We are a team that encourages innovation and advocates an open, agile approach, truly working and playing in the Un-carrier way!

As a Release Management, Delivery and Engineering (RMDE) Technical Product Manager, your responsibilities typically include:

Project Management:

• Participating in cross-functional project teams to ensure successful testing, defect management, release planning, and implementation, ensuring projects are delivered with quality and no risk to production.

• Change Management: Facilitating activities to ensure the smooth adoption of RMDE practices, including training, communication, and partner engagement.

• Risk Management: Ensures identified risks, compliance issues, and vulnerabilities are mitigated/remediated.

• Documentation and Communication: Provide transparent and actionable status information to Leadership through Leadership Checkpoints, Daily Status Reporting, and coordination of executive leadership direction into Triage activities.

• Continuous Improvement: Evaluate RMDE practices for innovation, automation, and efficiency improvement opportunities.

• Analyzes quantitative and qualitative data to identify product innovation opportunities or root causes of issues.

• Conducts cost-benefit/Return on Investment/NPV analysis, to support decision making.

• Works with shareholders and follows enterprise process to secure and maintain product funding.

• Anticipates industry trends, direction, and innovation, and analyses potential impacts or opportunities to customers/product.

• Communicates, influences, and sells ideas at the VP (Vice President) level and below. This includes consistently delivering product releases.

• Drives specific ad hoc analysis and presents information to executive-level management on request.

• Stability & Security Evangelist

Product Execution & Technical Delivery

• Collaborates with PM and Dev leaders to design, architect, and assemble effective Agile delivery teams in the Agile Release Train and Agile Teams.

• Collaborative partnership with SRE, Architecture, Observability, and CI/CD teams regarding standards identification and implementation.

• Ensures existing production defects get factored into regular backlog prioritization for resolution based on priority.

• Collaborates with partners and Dev/Execution teams to create and communicate anticipated release schedules.

• Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.

• Recognizes and communicates technical challenges to partners and makes educated trade-off decisions with the team.

• Accountable for product team response in the event of critical or high-impacting defects, including communications to collaborators at all levels.

• Leads the development of adoption tools and training materials.

• Identify execution, operational, and organizational issues that impede product success. Drive improvement plan to change or resolve issues (within the sphere of influence).

Relationship & People, Professional Development.

• Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, Dev, Architecture, and Engineering.

• Works closely with outside vendor partners and other third parties.

• Develop positive working relationships with Customer groups or Customer Representatives.

• Maintains professional knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.

• Develops adoption tools and training material for the Technical Product Management team.

Education:

• Bachelor's Degree in Computer Science, Engineering, IT, or equivalent experience. (Required)

Work Experience:

• 6+ years experience in hands-on technical writing production code, solution engineering, or technical architecture in large-scale company/application/product environment. (Required)
• 7+ years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience. (Required)

Knowledge, Skills, and Abilities:

• Product Management: Validated experience in product management, including product strategy development, roadmap planning, requirements gathering, solution design, and project management.

• Business Insight: Understanding the business processes across various functional areas such as finance, sales, marketing, supply chain, and human resources.

• Partner Management: Excellent customer leadership skills, including the talent to collaborate with business users, IT teams, vendors, and executive leadership.

• Project Management: Proven project management skills with experience leading multi-functional project teams.

• Change Management: Proficiency in change management principles and practices.

• Analytical Skills: Strong analytical skills with the ability to capture and analyze requirements, identify business needs, evaluate solution options, and make data-driven decisions.

• Interpersonal Skills: Superb communication skills, both verbal and written, with the ability to explain complex technical concepts to non-technical partners and present ideas and recommendations successfully.

• Problem-Solving Abilities: Strong problem-solving abilities with a proactive approach to identifying and resolving issues, mitigating risks, and driving continuous improvements.

• Documentation and Documentation: Proficiency in documenting product specifications, requirements, design decisions, and project deliverables. Ability to create clear and concise documentation for end users and technical teams.

• Initiative Independence - the ability to self-manage initiatives with little guidance.

• Ability to adapt and deal with ambiguity.

Licenses and Certifications:

• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)

• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)

• At least 18 years of age

• Legally authorized to work in the United States

Travel:

Travel Required (Yes/No):

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.