Senior Product Manager - Technical

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. Overview The Business Intelligence and API Enablement program enables business insights for every transaction. Our vision is to provide a secure, scalable, resilient, high performing and multi-tenant global data warehouse allowing consistent data and analytics experiences through innovative shared components, Business Intelligence and API services This role is part of a team providing the business analysis required to support the development of products within our program.

In this role, you will work collaboratively with agile software development teams to analyze business requirements and deliver high quality features that meet customer expectations. Role • Work closely with Internal and External customers to define the details behind the business requirements, the specifications, and how we can support these teams with our data, BI tools and products • Work with Stakeholders, Architecture and Development, Corp Security, Tech Ops and other teams to decompose requirements from a variety of sources into common user stories, prioritizing the backlog, and defining the acceptance criteria • Requirement gathering by talking to multiple global stakeholders and documenting them in standard template for developers. • Provide support to department initiatives and other cross-functional projects requiring API support. • Identify, recommend, and drive solutions for business process efficiency • Maintain, monitor, and fine-tune various business metrics and KPI’s to adapt to business needs • Provide support for the BI team’s products • Act as a product owner for our BI solutions and products • Identify, recommend, and drive solutions to automate data discovery and reporting processes. • Support the internal team’s needs for existing and ad hoc customer data requests. • Lead and/or participate in cross-functional teams to address business complex issues from an analysis and process perspective. All About You Experience supporting Business Intelligence solutions like Tableau, PowerBI, DOMO or other BI tools.

Experience with SQL Server and knowledge of ETL tools (Nifi and/or Alteryx would be a plus). Knowledge of Hadoop would be a plus. The role is expected to be experienced working with business and technical teams to determine data approaches required to support business intelligence solutions. • Relevant experience in requirements gathering and relationship building with business clients • Bachelors in Information Technology, Software Engineering, Business, or a related discipline. • Proven ability to analyze software requirements, model business processes/workflows, and align software requirements to business strategy. • Proven experience working with software engineering teams, preferably in an agile environment, to collaboratively deliver working software. • Demonstrated ability to understand complex software systems and communicate effectively with technical specialists. • Proven capacity to balance your work across multiple projects/work streams while still meeting deadlines. • This position will suit an experienced problem solver, with forensic attention to detail and business acumen, a positive attitude, and the ability to communicate and negotiate within many levels of an organization. • Must be able to work in a fast-paced environment, perform effectively under dynamic conditions such as directional changes, tight deadlines, and limited resources. • Commitment to keeping up to date with industry leading technologies, techniques, tools, and best practices. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: • Abide by Mastercard’s security policies and practices; • Ensure the confidentiality and integrity of the information being accessed; • Report any suspected information security violation or breach, and • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.