Senior Product Manager, Technical, DSP Support Tech

DESCRIPTION

Ever wonder how you can positively impact the lives of thousands of Amazon Delivery Service Partners (DSPs) and their drivers around the world? Then come join a team that builds technology products to continue raising the bar on DSP and DA experiences through innovations in customer support, content discovery, and workflow automation!

Amazon's DSP Support Technology (DSP Support Tech) team is looking for a seasoned technical product manager to build the vision and software to ensure DSPs and their drivers have the best experience finding the assistance and content they need to resolve issues while on the job. As a Technical Product Manager on the team, you will expand our customer support tools offering to guide customer experiences and complex data flows for thousands of small businesses to manage hundreds of thousands of employees as they deliver billions of packages safely and accurately. Your software products will incorporate leading-edge AWS, Salesforce, and AI components to simplify day-to-day DSP and DA processes.

These products will ensure DSPs and DAs can onboard into their roles quickly and efficiently to optimize time needed to help them be productive. These technology tools will empower DSP businesses to share critical feedback with the right Amazon teams, follow progress of issues they need resolved by Amazon, and automate parts of their business, freeing them up to grow. As part of the broader Last Mile Team at Amazon, you will have a direct and lasting impact on one of the largest delivery networks in the world.

Key job responsibilities

In this role, you will be responsible for all parts of the product journey, starting with understanding customer needs through multiple feedback mechanisms available to drivers and DSPs. Based on your research, you will build a compelling vision and roadmap through prioritization decisions that are well-reasoned and customer-oriented. You will collaborate tightly and artfully negotiate tradeoffs with internal business partners on station and program teams, while communicating efficiently and effectively through superb verbal/written skills.

You will promote a cutting-edge product process by designing scalable technical solutions to solve pain points for a rapidly growing global driver community. Critical to your success will be partnering with technical teams by bringing crisp, clear requirements to engineers and fully engaging in technical discussions. After launching products, you will measure impact through product experimentation and data analysis. Along the way, you will anticipate and solve problems typical of a fast-paced environment, maintain stakeholder alignment, pay attention to details, and demonstrate end-to-end ownership

As a seasoned technical product manager, you will add structure to ambiguity by maturely driving clarity while exercising good judgement. You will balance strategic execution with the ability to roll up your sleeves to get the job done.

There will be times that you need to take large, complex projects and break them down into manageable pieces to deliver them in a successful and timely manner. Last, but not least, in this role you will lead by example to shape the culture and morale of a diverse and growing team.

About the team

The DSP Support Tech Team focuses on building tools that provide Delivery Service Partners (DSPs) with the best support experience. These tools facilitate customer support, content discovery, and workflow automation. The team is part of the broader DSP Tech organization, which builds tools to help DSPs run their businesses.

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA

BASIC QUALIFICATIONS

• Bachelor's degree

• Experience owning/driving roadmap strategy and definition

• Experience with feature delivery and tradeoffs of a product

• Experience contributing to engineering discussions around technology decisions and strategy related to a product

• Experience managing technical products or online services

• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

PREFERRED QUALIFICATIONS

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight

• Experience in building and driving adoption of new tools

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,000/year in our lowest geographic market up to $235,200/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.