Senior Product Manager, Platform

Zendesk San Francisco , CA 94118

Posted 3 months ago

Job Description:

Your mission is to build a scalable and reliable Zendesk platform that is intuitive to integrate for both Zendesk developers and by our customers. You will own the definition and delivery of the omnichannel multiproduct user at Zendesk. With over 83 billion users that our customers depend on, this is a crucial piece in our platform journey. You will collaborate with teams in infrastructure on a distributed and scalable platform, with platform verticals to build on top of the platform and with growth and monetization teams to price and package it.

What you get to do in this role?

  • Develop a deep understanding of user personas in an omnichannel multi-product business by being the voice of internal and external developers who build on our platform

  • Build the product roadmap and work closely with a variety of stakeholders and cross functional teams to execute the roadmap by planning and prioritizing objectively

  • Analyze data and developer feedback to understand customer needs, reduce time to onboard and build on the platform and improve overall developer experience

  • Set your engineering team for success by collaborating closely with them in sprint activities, providing them with relevant user stories and guiding them in estimation

What you bring to this role?

  • 3+ years of experience in product management within high-paced, agile software-as-a-service environment

  • Prior experience in API product management preferred

  • Ability to understand complex, technical architectures to map out data flows between dependent systems

  • Excellent attention to detail and the ability to be highly organized, creative and resourceful

  • Excellent verbal and written communication skills and the willingness to present and advocate your ideas to other key stakeholders

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.

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