NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.
TITLE: Senior Product Manager
LOCATION: Atlanta, GA
NCR's Telecom & Technology (T&T) division is seeking a highly qualified services offer manager to lead its Enterprise Networking practice within the global Offer Management organization. The Enterprise Networking Senior Services Offer Manager will focus on building and evolving high-growth, high-value managed services inclusive of consultative, field (deployment and maintenance), and remote services for national and multinational enterprise clients via strategic relationships with leading communications service providers (CSP) and network technology manufacturers (a.k.a., OEMs). Relevant technology domains include Optical Networking, Routing/Switching, WAN Optimization/Visibility, SD-WAN, and Network Functions Virtualization (NFV)Responsibilities will include:
Serve as day-to-day leader of Enterprise Networking practice reporting to the Offer Management Senior Director
Work in conjunction with internal stakeholders to identify, define, and create full solutions with an emphasis on service offers that can be sold worldwide by T&T sales teams
Develop full solution documentation including market sizing, solution strategy and roadmaps, service design, customer-facing presentations, statements of work, pricing strategies, service enablement strategies inclusive of training, tools, and lab equipment needs for a global solution.
Solution development involving input from cross-functional stakeholders including sales, service delivery, and CSP/OEM customers
Understand competitive dynamics and maintain a current market analysis
Communicate, influence and work with internal and external decision makers to ensure they understand and agree on the strategy
Work with marketing, sales, and other customer advocates to drive the field and customer engagement plans
Act as Enterprise Networking subject matter expert, training leader, and advisor to various internal, partner, and customer organizations
Bachelor's degree in electrical engineering, computer science or other relevant field, with 10-12 years of services offer management experience with an enterprise managed services provider (preferred), CSP, and/or relevant OEM
Deep knowledge of enterprise networking technologies including optical networking (a critical requirement), routing/switching, and WAN optimization/visibility from the perspective of CSPs, OEMs, and enterprises.
Extensive understanding and involvement with complex network solutions and optical technology
Experience with field services (installation, field maintenance), remote services (remote monitoring and management), and/or professional services (consulting, design, proof of concepts)
Ability to directly engage customers and sales teams in positioning opportunities and recommendations.
Familiarity with leading hardware and software providers including Cisco (including Viptela), Juniper, Ciena, Nokia, Huawei, Riverbed, F5, VeloCloud, Palo Alto Networks, Checkpoint, Fortinet.
Exposure to international markets, working with CSPs, technology OEMs, Systems Integrators, IT outsourcers, and/or major technology services providers
Proficiency with PowerPoint and Excel as well as other common software programs
Superior verbal and written English communication skills, secondary languages a plus
MS or MBA is desired
Ability to lead virtual team efforts, partner across organizational boundaries, and influence product direction
Demonstrated capacity to take abstract technical and business concepts and communicate them to drive adoption
Conceptual and practical (i.e., use cases) understanding of Software Defined Networking (including SD-WAN) and Network Functions Virtualization (NFV) architecture, including controllers, APIs, business applications, and compatible hardware
Relevant industry certifications such as ITIL or ISO20k, CCNA/CCNP or equivalent, CISA/CISP
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
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