Senior Product Manager Ion Endoluminal Global Product Management

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Position Overview

We are seeking a dynamic and experienced Senior Product Manager for global product management of Ion, our innovative robotic technology for lung access. This role is pivotal in driving Ion's entry and scale in key global markets.

As the Senior Product Manager, you will:

• Execute high-impact projects to enhance the capabilities of future Ion platforms.
• Collaborate closely with global customers and regional teams to capture the voice of the customer.
• Ensure an optimal customer experience with new and existing products through effective collaboration.

Working across multiple product franchises and geographies, you will partner with cross-functional stakeholders in Product Operations and regional Commercial functions. Your unique role involves crafting a cohesive and compelling value proposition that spans multiple products and lifecycle stages-from launch to end-of-life.

Essential Job Duties

1. Downstream Global Product Management

• Customer Insight & Solution Development: Understand the needs of external customers (clinicians, key opinion leaders, reprocessing teams, hospitals, payors) and internal stakeholders (Field Sales, Customer Support, Field Engineering, Services) to identify and develop in-market solutions and inform product development.
• SIOP Process Leadership: Drive product management in the global Sales, Inventory, and Operations Planning (SIOP) process. Collaborate with regional teams, manufacturing, and operations to forecast SKUs and allocate products during launch ramps or supply constraints.
• Quality Issue Management: Monitor and prioritize global product quality issues with regional teams and customers. Work cross-functionally to resolve product and critical customer issues, optimizing the customer experience with Intuitive and Ion products, services, and solutions.
• Ecosystem Solution Implementation: Leverage and implement ecosystem solutions with existing customers, ensuring internal alignment on prioritization as part of the annual planning process.
• Market Expansion Leadership: Head geographic market expansion projects through regulatory clearance and commercialization processes. Develop go-to-market plans in partnership with corporate and regional Marketing, Regulatory, and Commercial teams to ensure successful market entry of the Ion platform and its product portfolio.
• Lifecycle Management: collaborate with regional teams to manage regional product lifecyles through pricing, launch and discontinuation.

2. Business Analysis

• Forecasting & Financial Analysis: Conduct regional opportunity and product forecasting in collaboration with the finance team.
• Product Improvement Opportunities: Identify opportunities for product enhancements by analyzing return data and complaint information.
• Voice of Customer Integration: Incorporate customer feedback and field intelligence into product roadmap development.

3. Product Rollout & Launch

• Global Representation & Advocacy: Represent regional teams and customers to propose global product feature updates and next-generation products aligned with customer needs and company goals.

• Identify and articulate unmet customer needs.

• Evaluate prototype product solutions.

• Assess critical business requirements and potential product impact.

• Increase awareness of underutilized in-market products and services.

• Collaboration & Positioning: Work with regional teams to refine product positioning and establish claims, messaging, and pricing strategies.

• Rollout Execution: Ensure smooth execution of product rollout processes within key regions.

• Performance Measurement: Monitor product adoption globally and regionally, gathering post-launch feedback.

• Partnership Development: Collaborate with in-region counterparts to develop and implement specific product launch and lifecycle activities.

4. Roadmap Development

• Communication & Insights: Act as a conduit between global field and product management teams, providing real-time insights from customers and field-based teams.

• Market & Clinical Expertise: Develop a deep understanding of lung cancer diagnosis and treatment, as well as future clinical areas, by:

• Monitoring clinical literature.

• Attending global medical society meetings.

• Engaging with physician key opinion leaders.

• Competitive Analysis: Understand competitive, emerging, and complementary technologies within regions and assess their impact on Intuitive's endoluminal product lines.

• Market Research: Conduct qualitative and quantitative market research, including direct customer interviews and observations, to inform the product roadmap.

• Strategic Alignment: Participate in the product roadmap process, aligning with the company's long-term objectives. Develop business justifications for recommendations and secure alignment across key stakeholders on project prioritization.

Qualifications

Required Skills & Experience

• Minimum of 5 years of professional experience, including at least 2 years in medical device product management, product marketing, or product sales.
• Proven relationship-building skills with the ability to work across diverse organizational areas to deliver results.
• Excellent communication and presentation skills, with experience presenting to senior management and customers.
• Self-starter with demonstrated leadership abilities in fast-paced environments.
• Proficiency in prioritizing and managing multiple tasks efficiently.
• Agility to pivot focus to meet evolving customer needs and shifting market dynamics.
• Experience adapting communication styles to accommodate cultural nuances across various management levels; multicultural understanding and empathy are essential.

Required Education & Training

• Minimum Bachelor's degree, preferably in science, engineering, or business.
• Experience with product launches.
• Proficiency in MS Office Suite, Tableau, and Salesforce.

Working Conditions

• Ability to work in surgical labs and hospital patient care areas.
• Willingness to travel 40-50%, including international travel.
• Position is based at Intuitive Headquarters in Sunnyvale, California.

Preferred Skills & Experience

• Master's degree in life sciences, engineering, or business discipline.
• Experience with international product launches, including the ability to communicate clearly and drive execution across multiple cultures.
• Hands-on data analysis skills with a demonstrated ability to use data to develop market and product insights and inform decision-making.
• Experience in one or more of the following areas: medical software, capital equipment, flexible catheters, robotics.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Employment Opportunity / Affirmative Action Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

EEO and AA Policy

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.