Senior Product Manager - AI

Job Description

As a Senior Product Manager at ECS, you will help lead the development of generative AI and data-driven products. You will help transform how consumers work with their finances, using AI to provide personalized and intuitive experiences that help consumers save time and money in their daily financial lives.

What you'll be doing

• You will guide product discovery, design, and execution of generative AI and data-driven products and features across ECS.
• Define precise product requirements for chatbots, interactive voice response agents, and embedded generative AI capabilities within product experiences.
• Work with AI engineers and infrastructure cloud operations to design, enhance, and launch products.
• Collaborate with legal and compliance teams to understand regulatory requirements and integrate appropriate control and safeguards into product designs.
• Develop and implement controls that address privacy, data security, and consumer protection to mitigate risks associated with AI technologies.
• Communicate complex technical concepts to non-technical team members regularly.
• Integrate consumer insights into product development to ensure products meet user needs and enhance customer satisfaction.
• Work with analytics teams to instrument analytics, interpret data, and obtain insights for product development and improvements.

Qualifications

• 5+ years of product management experience and/or engineering in FinTech or a related field.
• Experience developing and launching successful data-driven products.
• You have experience with customers, customer experience, and customer advocacy
• Team player and individual contributor.
• Knowledge of Generative AI, Machine Learning, and Natural Language Processing.
• Practical experience implementing solutions based on Generative AI or similar AI technologies.
• Experience with consumer financial behaviors and the FinTech ecosystem.

Additional Information

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remotely, hybrid, or in-office
• Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people's agenda very seriously and focus on what matters: DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people-first approach is award-winning: Great Place To Work in 24 countries, FORTUNE Best Companies to Work, and Glassdoor Best Places to Work (globally 4.4 Stars), to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Hybrid