Senior Product Manager, Executive Director - Account Opening

Jpmorgan Chase & Co. Columbus , OH 43216

Posted 2 months ago

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.4 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,100 branches, 16,000 ATMs, mobile, online and by phone. Chase.com is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal. For more information, go to Chase.com.

Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels.

Job Description:

Chase is seeking a highly effective and innovative Platform Area Product Owner to support the rapidly growing product development efforts of Account Opening at Chase. In this role, the candidate will lead the Digital Account Opening Platform team using their expertise in web and mobile user experience, product development, and design along with their history of supporting successful product releases. Account Opening is developing the next generation of tools and capabilities to empower Customers to better manage their money and access new financial products seamlessly. Collaboration with other business and engineering product owners will be required to develop a unified customer experience across all varieties of consumer product sets.

The Platform Area Product Owner will be part of the Account Opening Product group - which delivers financial management capabilities across digital (mobile, desktop, etc.) and physical touchpoints (branch, service center, etc.). This role will work closely with partners across Design, Tech, and CCB business and will support the development of all aspects of the platform (managing medium and large sized products).

Candidates should have excellent written and oral communication skills, strong interpersonal skills, and outstanding analytical and technical skills, having spent time in a technology leadership role.

Responsibilities:

  • Manages and directs multiple products and product lines; owns and is accountable for the results of many product teams

  • Defines and owns the platform product strategy, vision, roadmap and budget to deliver desired business results

  • Partners with other product owners to create strategy for common interests focused on ensuring consistency across the platform

  • Ensures end-to-end delivery across business, technical and digital channels

  • Maintains an ongoing deep knowledge of customer and user experience insights and journeys

  • Responsible for decisions and activities that have significant impact on roadmaps, metrics/OKRs, and product financials

  • Removes impediments for the Team outside of their control

  • Fosters a security-fist mindset and leads day to day work for controls and audit framework

  • Hire, mentor, motivate and retain a strong cross-functional team

  • Develop and grow talent into new positions

  • Ensures strong employee engagement and enablement

  • Respects, values and promotes diversity and inclusion

  • May represent firm in external forums

Qualifications:

  • 10+ years of digital product management or relevant experience as well as record of individual technical achievement

  • Proven experience defining and building out product roadmap and business models

  • Proven experience leading high-performing teams with a record of strong employee engagement and enablement

  • Proven experience leading multiple teams or area products requiring a strong technical aptitude and/or programming

  • Structured thinker, effective communicator with excellent written communication skills

  • BS or MS in Business Management or MIS/IT or comparable field of study

  • Demonstrable experience working in retail banking, account opening, online and mobile platforms

  • Experience with agile product development techniques and continuous integration philosophies and practices for speed to market is a plus

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Senior Product Manager, Executive Director - Account Opening

Jpmorgan Chase & Co.