Senior Product Manager, Enablement Solutions Team
Location: Santa Clara, CA
At Chegg, the Enablement Solutions Team is responsible for building and maintaining a wide variety of mission critical technology platforms, services and site/mobile customer experiences that are central to our business functions. Our mindset is centered around accelerating Chegg's growth by improving operational efficiencies, and building our platforms and services for resiliency and scalability.
Chegg is looking for an experienced, jack-of-all-trades Senior Product Manager to manage platforms & services that power our Marketing teams and personalized site experiences. The ideal candidate will have experience in stakeholder management, is a true team player, and has killer communication skills (verbal, written, can leverage remote teams). As Senior Product Manager, you will lead thinking, execution and accountable over the analysis, planning, prioritization, and implementation of key Marketing & Personalization platform capabilities. It will be important to be comfortable with front end and back end pieces of a product platform, along with an interest and understanding of technology.
Responsibilities and Requirements:
Own the product lifecycle, from discovery, definition, execution to launch & iteration
Work with cross-functional business, product and marketing leaders to develop the marketing and/or personalization platform team roadmap, balancing long-term infrastructure investments against near-term KPIs and targets.
Define detailed use cases, product requirements, and technical specs needed to support roadmap initiatives.
Oversee the selection, cross-functional build-out, and extension of front-end and back-end features required to support our marketing platforms and onsite experiences.
Participate and lead an agile development process, working closely with internal teams and multiple offshore engineering teams.
Maintain standards for a data-driven approach to making decisions and gain user insight using rigorous A/B tests, qualitative user studies, and quantitative market research.
Define overall user-facing experiences, platforms and services KPIs and ensure proper instrumentation to track against goals.
Partner with cross-functional team members to gain insight into our customer and market segments with respect to offers, acquisition and retention goals.
Identify broader issues and potential solutions, leveraging technical, company, and industry knowledge.
Lead meetings, synthesizing information regarding progress toward objectives, concerns, and issues, providing all attendees the opportunity to participate.
Bachelor's degree plus eight years of related product management experience or Master's degree with five years experience in product management
Demonstrated industry knowledge and technical proficiency in marketing platforms, developing broad-based knowledge while providing consistently reliable results.
Self-motivated; independent, organized, and proactive; highly responsive, flexible, and adaptable.
Communicates to inform, share, improve, and maintain open dialogue.
Strong communication skills; able to effectively influence team members.
Desired Role Qualifications:
Platform product management experience with end to end product lifecycle experience
Experience with Content Management Systems, User Onboarding, Marketing Communication Platforms, Personalization
At Chegg, we leverage Amazon Web Services (AWS) whenever possible to allow us to focus on developing the best products for our students. We have made heavy investments in Docker Containerization, AWS serverless technologies such as Lambda, API Gateway, Glue, and other leading-edge services. While we have a large Java and PHP codebase, we also take advantage of Node, Ruby, and even a little .Net. And although we strive for standardization of our technology stacks, we also solve unique challenges that call for unique solutions. We welcome candidates who have worked with many, or all, of these technologies as well as those who are eager and willing to learn.
What is Chegg?
An 'always on' digital learning platform.
Chegg puts students first
Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more. Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG.
Why do we exist?
Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.
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Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers
Chegg is an equal opportunity employer