Senior Product Manager - Ecommerce

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Overview:

Baldor Specialty Foods is the leading wholesale distributor for restaurants, hospitality spaces, and food retailers on the East Coast. Our hubs are based in NYC, Boston, Philadelphia and Washington, D.C. Our Mission is to deliver quality ingredients, innovative solutions and seamless experiences that ensure the success of our partners throughout the food distribution supply chain. Our website is considered the best in the industry and is the go-to purchasing platform for chefs, food purchasing managers and retail buyers.

Baldor Specialty Foods is investing in our web digital experience and eCommerce ordering platform. Baldor's Digital Product Team is a dynamic group of Product Leaders responsible for B2B shopping on www.baldorfoods.com, payments and financing solutions for our customers, plus supply chain enablement across our wholesale distribution business. We are investing in our digital evolution and building the next generation of product leaders at Baldor!

As Senior Product Manager / Product Manager - Web eCommerce at Baldor, you will own the Website and the end-to-end user experience across ordering, account management, search, personalization, order and invoice management, payments and more. You will be responsible for the end-to-end management of the digital experience, and you will collaborate with cross-functional teams, including engineering, design, data analytics, marketing, and sales to develop and execute product strategies that align with the company's vision and goals. Your primary objective will be to deliver a best-in-class online eCommerce experience that exceeds customer expectations and drives business outcomes.

Responsibilities:

• Own and manage the Baldor website (www.baldorfood.com) and the end-to-end user experience across ordering, account management, search, personalization, order and invoice management, payments and more

• Drive user and business outcomes and metrics and build and prioritize data-informed product roadmaps and backlog.

• Create best-in-class user journeys with a design thinking and user-centric mindset.

• Develop and execute the product strategy, roadmap, and vision, considering user needs, market trends, and business objectives.

• Conduct market research, competitor analysis, and customer interviews to gather insights and identify product opportunities and gaps.

• Define product requirements, specifications, and user stories to guide the development process.

• Collaborate closely with the engineering and design teams to ensure timely and successful product delivery.

• Prioritize and manage the product backlog, making data-driven decisions to maximize value and optimize resource allocation.

• Work closely with the marketing and sales teams to develop go-to- market strategies, including positioning, messaging, and user adoption.

• Monitor and analyze key product metrics, such as user engagement, adoption rates, product health and business impact, and take appropriate actions to drive product improvements.

• Lead cross-functional teams during product launches, ensuring smooth coordination and alignment across departments.

• Act as a product evangelist, both internally and externally, by delivering presentations, demos, and trainings to stakeholders and customers

• Be a product leader with the Baldor team by staying up to date with industry trends, emerging technologies, and best practices in product management, and apply them to enhance our product offerings.

Requirements:

• Bachelor's degree in a relevant field (e.g., Business, Engineering, Computer Science), or equivalent practical experience

• Proven experience as a Product Manager or similar role, preferably in fields related to these roles - eCommerce, Marketplace, Website management.

• Strong understanding of product management principles, methodologies, and best practices

• Demonstrated ability to develop and execute product strategies, including market analysis, competitive positioning, and customer segmentation.

• Excellent analytical and problem-solving skills, with the ability to use data to drive decision-making.

• Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and influence stakeholders at all levels.

• Technical background and familiarity with software development processes, preferably with Agile/Scrum methodologies

• Strong project management skills, with the ability to prioritize tasks, manage deadlines, and adapt to changing circumstances.

• Proactive and self-motivated, with a passion for innovation and a desire to create exceptional products.

• Experience with Product Management, Design and Technology tooling, such as JIRA, Confluence, Figma, MIRO, etc.

Education and Experience:

• Requires a bachelor's degree.

• Minimum of 4-7 years in Product Management within eCommerce, Marketplace, Website management

Who We Are:

BALDOR HISTORY:

When Louis Balducci rented a pushcart for $5.00 a week in 1918, little did he know that he was laying the foundations for Baldor Specialty Foods. In 1946, Louis opened a fruit stand called Balducci's Produce in Greenwich Village that flourished into a beloved specialty food shop. Food writer James Beard was a regular customer and noted that Balducci's always sold "the best of the best, at the right price."

A family business from the start, the company employed numerous family members including son-in-law, Kevin Murphy. Murphy ran Balducci's wholesale division, Baldor, so passionately that the Balducci family encouraged him to establish the business as an independent entity in 1991. Over the next decade, Baldor sustained continuous growth while maintaining the standard of excellence that made Balducci's a success. The company cemented its reputation for sourcing expertise after introducing blanched frisee to the American market. Murphy named it "Circus Frisee" after famed restaurant Le Cirque.

Today, Baldor is the leading importer and distributor of fresh produce and specialty foods in the Northeast and Mid-Atlantic regions. The company is headed by Kevin's son, T.J. Murphy, C.E.O. Under his leadership, Baldor remains committed to customer service, quality, and innovation.

Baldor Specialty Foods has a long legacy of quality, consistency, and service. Under the leadership of the former Owner and Chief Executive Officer, Kevin Murphy, President Mike Muzyk joined Baldor in 1996 and today works closely with Kevin's son, TJ Murphy, who has been the Owner and Chief Executive Office since 2013. Under the leadership and partnership of TJ and Mike, in the last seven years, Baldor has achieved consistent double-digit growth in addition to geographic, category, product and channel expansion.

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