Senior Product Manager

Crelate Boise , ID 83701

Posted 2 months ago

Are you an outgoing, customer-centric Senior Product Manager (or someone with comparable skillsfor a technical consulting firm) that wants an opportunity to have a real impact on a growing B2B product? Do you empathize with customers, and dive deep to be the subject matter expert to design, drive development and deliver customer delight? Do you want to work in an entrepreneurial environment that is flexible and focused on results? If so, we might have the perfect opportunity for you!

Crelate Product Managers, own features and programs that center around the design, implementation and ultimately engagement of customers on our premier recruiting platform. You will be a part of a cross-functional team working with various stakeholders and customers, balancing business realities and aspirations, to create programs and feature from idea to value realization and beyond. This is an ideal role, for people that are entrepreneurial, creative, and technically minded.

This is an ideal role for someone who is looking to own aspects of a SaaS product, at a remote-first, product company, take pride in their what they create and elevate their career to the next level.

About Crelate

Crelate, a remote-first, growth equity backed, fast-growing B2B SaaS business with almost 2000 customers, is on a mission to help more people connect with better job opportunities by delivering enterprise-quality talent software to businesses of all sizes. To do this, we have built the fastest, easiest, and most beautiful recruiting software on the market, for businesses that are centered around talent. We need your help to continue to drive our exceptional growth!

While our teams work 100% remote, we can only consider candidates who are physically in one of our hiring areas. We also have annual and semi-annual in person events for team building, training and more. Please check the job application to see where were currently hiring!

Responsibilities of this position include

  • Proactively engage with customers, delivering enlightened insight into the challenges they face as well as the goals they are looking to realize.
  • Be able to balance multiple priorities and projects in a fast-paced, changing environment, with a strong bias for action and ability to navigate ambiguous situations.
  • Continuously and deeply understand the needs of customers to build products with great market fit and communicate these to your engineering partners.
  • Own the outcome based (usage, revenue, customer satisfaction) success of features that empower our customers to help candidates find great opportunities.
  • Define your feature or programs requirements and user stories in a well-prioritized plan. Align those requirements with stakeholders, business objectives, budgets, timelines, and success criteria.
  • Drive feature success by working closely with product engineering and test partners to create compelling high quality customer experiences.
  • Build strong relationships with integration partners and be able to identify, close and nurture revenue generating opportunities and partnerships.
  • Collaborate with our Customer Success and Sales teams to understand and define the needs of the team and our customers.
  • Evangelize and communicate publicly about the modules and features you own. Highlight the value youve delivered both internally and externally. Help tell the stories of the lives you improved through your features.
  • Drive project through to completion, providing detailed progress metrics during build and insightful analysis of results post-launch to leadership and stakeholders.
  • Analyze market and trends to inform new recommendations.

Requirements of this position:

  • Data-driven. You use data to guide decisions and optimize results.
  • Passion for product. You love being part of a product; you find ways to use our product every day, you will support customers use of our product. This inspires you to build great features.
  • Customer centricity. You are passionate about customers as people. You will build a deep understanding of their needs by speaking with and supporting them. With this, you will create better features that help our customers succeed and our company to achieve its mission.
  • Unwavering curiosity. You love to learn and better yourself and the people and things around you. You prefer direct feedback and use it to better yourself and others. Not knowing something and growing motivates you to new heights. You have a growth mindset.
  • Organized and an eye for detail. You have excellent organizational skills and pixel-perfect attention to detail.
  • Communication. You have excellent presentation, analytical, written and verbal communication skills.
  • Resourceful. You care about our companys resources like they were your own. Youre scrappy, have grit and know that perfect is the enemy of done.
  • You get it done. In the face of uncertainty, and multiple competing priorities you have a bias for action. Through collaboration and creative solutions, you deliver success.

Desired Experience:

  • 3+ years of product management, or user experience design experience in the technology industry. Please note, that Senior Business Analyst, or Senior Consultant roles from technical consulting organizations are welcomed as well.
  • Experience coordinating multiple stakeholders across multiple teams, including UX, product, and development; ideally within a budget, and deadlines in mind.
  • Working knowledge of a work tracking tool like Azure DevOps (TFS), Jira, Excel, etc. or other software project management tools.
  • Demonstrable experience with modern software design concepts including Entity Relationship Designs, User Experience, User Stories, Agile development delivery, User Acceptance and more.
  • A focus on data, metrics, and analytics.
  • A passion for web-based business software and an ability to evaluate and discuss technical concepts.

Nice to have:

  • BA or BS in a technical field is preferred, but not required.
  • Familiarity with Microsoft Outlook, recruiting, or other CRM platforms.
  • Familiarity with user experience and user interface design.
  • Use of collaboration tools such as Microsoft Teams, Microsoft Office, and mockup tools.
  • Project Management experience (resource planning and budgeting)

We can offer you:

  • Results driven culture, with reasonably flexible work hours.
  • A prosperity minded, entrepreneurial culture of builders that measures success not just in revenue, but in the number of placements (lives improved through employment) that our platform enables.
  • Plenty of opportunities to learn, grow your career, and wear lots of hats.
  • Startup life flexible, relaxed, yet high stakes work environment.
  • Awesome coworkers who care about their work and each other.
  • Competitive benefits including:
    • Flexible spending and dependent care accounts
    • Medical, Dental and Vision coverage at 100% for the employee
    • Annual personal productivity / wellness budget.
    • 401k with matching
    • Company paid, life, long and short-term disability insurance
    • A generous paid leave policy, which includes up to 14 days of office holidays (including a company-wide winter break)
    • And for team members who excel, stock option grants.

Our culture

We are entrepreneurial, passionate, and relentless about customer success. Everyone on the team talks and works directly with customers. Period. We share a collective passion for success, but not at any cost. We are striving to build an amazing product and a great business. This is no trivial task, and we lean on each other as we iterate our way to success. We value transparency, passion, effort, results, and growth.

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