Senior Product Manager

As the technology firm that created the mobile world and a rich history of 145 years of building ground-breaking solutions and innovative technologies supported by 60,000+ patents, Ericsson has made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you are welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team.

Ericsson Enterprise Wireless Solutions (BEWS) is the group responsible for leading Ericsson's Enterprise Networking and Security business. Our growing product portfolio spans across wide area networks, local area networks and enterprise security. We are the #1 global market leader in Wireless-WAN based enterprise connectivity solutions and are growing fast in enterprise Private 5G networks and Secure Access Services Edge (SASE) solutions.

How Will You Contribute to the Company?

The Ericsson team is seeking a creative Senior Product Manager to lead product management activities for our industry-leading cloud-managed wireless WAN Managed Service Provider business. In this role, you will be driving a wide number of strategic initiatives including but not limited to: (a) defining a winning 5G & LTE fixed wireless access (FWA) product line and service creation strategy for Managed Services Providers addressing small/medium business (SMB); (b) building sustainable hardware and software differentiation, and (c) creating a strategy to develop adjacent product lines to create the next big disruption.

What Will You Do?

• The ideal candidate will collaborate with relevant stakeholders (Channel, Sales, Marketing, etc.) to build and execute on the next evolution of Ericsson's Managed Service Provider offering, including the product line and service creation strategy

• Drawing from your knowledge and experience you will educate a cross functional team on Managed Services Providers use of IT monitoring and Cloud technologies, service provider market, technology stack and pain points to improve Ericsson's overall managed service provider practice

• Research: Utilize our vast metrics and customer-focused data sets alongside your own market research to continually find the next big growth opportunity, explore the latest industry trends and features to propose ideas on how we can bring them to our service

• Validate any new or modified capabilities directly with members of the MSP partner community prior to presenting and prioritizing the persona centric requirements to engineering

• Customer Care: Partner with our Customer Support and Success teams to champion Service Provider users, understanding and prioritizing their feedback, investigating, and resolving technical issues

• Keeping the team running: Monitor the progress of tickets, clear blockers, and answer business/product questions for the development team

• Partnering with engineering, design, data science, analytics, marketing, and other key groups to release world-class hardware, features, and functionality, measure the success of products and strategize iterative improvements

Qualifications

Minimum Qualifications:

• Seven (7+) years of experience in product management preferable with a focus on service provider product and service creation for service providers

• Experience with integrations of technology into Managed Service Provider environments

• Familiarity with usage/utility-based provisioning and pricing models

• Experience defining managed service solutions for existing CapEx or OpEx solutions

• Experience defining Cloud service offers and/or service catalogs for IaaS, PaaS or SaaS.

• Demonstrated success managing and improving existing products by shipping increments in an Agile environment

• Strong customer focus and a well-honed sense of empathy for regional and cultural considerations towards building a global experience

• Curiosity that drives you to see what others don't

• Strong written and verbal skills to communicate with technical partners, peers, and executive management alike clearly and effectively; as well as the ability to write clear and thorough specifications and user stories

• Demonstrate strong experience with data-informed decision making; know how and when to leverage qualitative and quantitative experimentation, and adept at analyzing results from these experiments

• A positive, can-do mindset and team focus

• Location: Remote

• Travel: Up to 20%, additional 10% if remote

Preferred Qualifications:

• Bachelor's degree in various fields of study

• Location: Boise or Santa Clara

#LI-Remote

Why Ericsson Enterprise Wireless Solutions?

At Ericsson Enterprise Wireless Solutions, we are one team - all in on inclusion. Celebrating the uniqueness of our individual team members across the globe helps us build diverse teams where we all can thrive. Our connected, community-focused culture enables each one of us to perform at our best and fully be ourselves.

Our values drive everything we do:

• Respect: we don't point a finger; we lend a hand.

• Integrity: we do the right thing, even when it is hard; we make fact-based decisions.

• Perseverance: we accept and embrace change; we have a passion to win!

• Professionalism: we hold each other accountable.

We are creating the future of global connectivity and community. Come join us. You belong here.

Compensation & Benefits at Ericsson Enterprise Wireless Solutions

At Ericsson Enterprise Wireless Solutions, we know that our people are the key to our success. We offer a competitive compensation and benefits package to help with your individual needs and goals.

Your Pay:

The salary range for this position is listed below. The actual salary offered is dependent on various factors including, but not limited to, location, the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.

$119,700.00 - $222,300.00

Your pay also includes the opportunity for an annual bonus. This variable pay opportunity is dependent upon the attainment of agreed to goals and objectives as determined by our Senior Leadership team. Certain eligibility and pro-ration rules apply.

Your Health:

Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution. For California employees, we offer a subsidized HMO option through Kaiser. Ericsson Enterprise Wireless Solutions also offers subsidized dental and vision coverage.

Your Financial Security:

Ericsson Enterprise Wireless Solutions invests in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.

Your Time:

Your work-life balance is important to us. Ericsson Enterprise Wireless Solutions provides generous paid time off, including: 15 days of Flexible Time Off (FTO), four paid quarterly well-being days, and 11 paid annual holidays (includes nine company holidays and up to two floating holidays).  Please note that an employee's FTO balance and floating holidays may be prorated in the first year, based on start date. We also offer paid maternity-leave benefits and six weeks 100% paid family leave for all employees.

Additional Benefits:

Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, Talkspace mobile therapy, and volunteer paid time off.

Ericsson Enterprise Wireless Solutions' Diversity, Equity, Inclusion, and Belonging mission is to create an inclusive work environment where all employees' differences are celebrated, their thoughts matter, and everyone feels safe to bring their authentic selves to work. We're proud to be an equal opportunity employer and aim to attract, develop, and engage top talent from a diverse candidate pool. It is our policy and commitment to provide equal opportunity employment for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.

Please note: Ericsson Enterprise Wireless Solutions does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Ericsson Enterprise Wireless Solutions employees.

The deadline to apply to this role is listed below.

07 / 24 / 2024

Note: this date may be updated based on any extensions to the job posting.