Senior Product Manager, Communication Platform

About Carvana...

At Carvana, we sell cars, but we're not salespeople. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world - the $1T per year U.S. car market (yes, that's $Trillion with a "T").

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. If you are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Here are a few of our stories! We've been changing the game since 2013, and we're not taking our foot off the gas now. Want more of the story? Check out our background here.

About the team and position

The Communication Platform team is a talented and humble group of people with backgrounds in Product, Design, Data Science and Engineering, that are focused on building out our core product: a communication platform that delivers the right message to the right person at the right time in the right channel. Our scope includes communications ranging from marketing to transactional messages, delivered through email, SMS, push notifications, and website chat (our conversational AI agent).

We're looking for incredibly intelligent, entrepreneurial, hard-working go-getters who are excited about working in a product-driven technology company to help us drive the best customer experience. You're likely a great fit if you have a quantitative background, expertise in designing experiments, and strong product instincts. Ideally, you are fanatical about delighting users, moving huge numbers, and seeing your product vision come to life. You love addressing high-level business problems quickly and autonomously while building deep relationships with stakeholders.

What you'll be doing

You will work closely with design and engineering to scope and prioritize projects, write detailed requirements, analyze data, and launch communications, including emails, SMS, push notifications, and interactions with Sebastian (our conversational AI agent). But most importantly, you will make business impact. As the leader of your team, you are ultimately responsible for the success of projects and the long-term trajectory of organizational KPIs like sales, gross profit, and cost per unit sold.

Additionally:

• Drive the product roadmap and participate in end-to-end product life cycle development based on market research, analytics, and business requirements.

• Collaborate with partners to create impactful customer targeting strategies and identify optimization opportunities; size and prioritize opportunities.

• Be actively involved in interpreting analytics and customer data.

• Communicate and collaborate effectively with Carvana's Engineering, Data Science, Design/UX, Analytics, and Customer Advocate teams.

• Work hybrid in our Los Angeles office.

What you should have

• A bachelor's degree in STEM, Economics/Finance, or Design/UX or equivalent experience.

• 4+ years of work experience, ideally in product, product analytics, or a related discipline.

• Outcome-oriented and data-driven decision making, backed by expertise in metrics, analytics, and data tools such as SQL, Looker, Tableau.

• Excellent communication, organizational, and project management skills to maintain strong attention to detail while leading large cross-functional efforts.

• Ability to learn and absorb technical concepts and effectively communicate them to a non-technical audience.

• Intellectual curiosity to learn and ask questions to find creative ways to answer complex questions with data.

• Deep product experience at one or more highly successful (and ideally hypergrowth) companies

• Opinions - you should be familiar with a lot of products in consumer web/mobile and have some degree of taste around what you do and don't like.

• Experience with split-testing design and interpretation.

• Willingness to roll up your sleeves and get it done, no matter what it is, for the sake of the team and our customers.

• Sense of humor, self-motivated and able to thrive in a fast-paced environment with ambitious goals.

It would be great if you also had

• Strong UX instincts with the ability to understand and anticipate user needs and pain points

• Knowledge of data science best practices

• Agile methodology experience

• Product strategy/road-mapping experience

• Familiarity with Looker (for creating new reports)

Don't meet 100% of the qualifications?

At Carvana, we value diversity in backgrounds and experiences. We encourage you to apply even if your experience doesn't fit exactly. Give it a shot!

What we'll offer in return

• Full-Time Salary Position with a competitive salary.

• Medical, Dental, and Vision benefits.

• 401K with company match.

• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.

• A great wellness program to keep you healthy and happy both physically and mentally.

• Access to opportunities to expand your skillset and share your knowledge with others across the organization.

• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.

Legal Stuff...

Hiring is contingent on passing a complete background check. This role is NOT ELIGIBLE for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.