Senior Product Manager

About Accolade

Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

Job Description:

Please note this is a hybrid role working from our San Francisco or Seattle office. The ideal target base compensation range is $145,000.

Role Overview:

We are seeking a Senior Product Manager with a strong focus on customer acquisition to spearhead the enhancement of our patient booking experience. This role is crucial for optimizing our acquisition funnel and expanding our reach into new customer segments. The successful candidate will have a proven track record in managing consumer-facing products and a deep understanding of funnel optimization techniques.

Key Responsibilities:

• Lead the strategy and execution of initiatives aimed at improving the patient booking experience across web and mobile platforms.

• Analyze current acquisition funnels and implement strategies to optimize conversion rates.

• Drive product development that targets new customer segments, expanding our market reach.

• Collaborate closely with marketing, analytics, design, and engineering teams to create seamless and effective acquisition strategies.

• Utilize data-driven insights to inform decision-making and product improvements.

• Develop and maintain a deep understanding of customer needs, market trends, and competitive landscapes.

• Regularly present project outcomes and strategic insights to company leadership.

• Strong customer and stakeholder empathy. You must be not only the voice of the customer, but at various times the voice of marketing, finance, engineering, support and ops. You must be able to channel many points of view.

Qualifications:

• Minimum of 3 years of experience in product management, specifically in D2C healthcare or technology products focused on new customer acquisition.

• Strong background in developing and optimizing consumer-facing web and mobile applications.

• Demonstrated ability to collaborate effectively with cross-functional teams and push through challenges.

• Expertise in using analytics (think Mixpanel) and user feedback to guide product decisions and improve user experience.

• Experience partnering closely with design and other cross-functional teams to set design standards that are backed by solid product rationale

• Excellent communication and presentation skills, with experience presenting to senior leadership.

• Independent work style, capable of leading initiatives and managing multiple projects simultaneously.

Benefits

• Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.

• HDHP medical plan with generous employer contributions towards an HSA

• 401(k) Retirement Plan with matching employer contributions

• Paid Time Off

• Generous Holiday Schedule + 5 floating holidays

• 18 weeks of paid parental leave

• Subsidized commuter benefits programs

• Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger

• 1 Volunteer days per year

• Employee Stock Purchase Plan (ESPP) w/ employee discount

Our people are the Heart of Accolade

Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values:

Member Obsessed

For everything we do, we ask ourselves: Is this going to make our member's life measurably better?

Be Fearless

We think differently. We do what's never been done. We are reinventing healthcare every step of the way.

Stronger Together

We honor the differences among one another and know that our unique perspectives drive us forward.

Genuine Care

We care deeply about the human beings we work with and serve. We have each other's back.

Embrace Reality

We bring the data, tell the truth, and trust each other.

Relentless Execution

We operate with a bias for action. Take initiative, move fast & have fun.

Want to learn more about who we are and what we value? Check out our Culture Book here!

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.