Senior Product Delivery Associate - Merchant Services

JobID: 210528632

Category: Product Portfolio & Delivery

JobSchedule: Full time

Posted Date: 2024-06-17T17:19:48+00:00

JobShift: Day

Base Pay/Salary: Brooklyn,NY $91,200.00-$132,000.00

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Global Payments Solutions, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies

• Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements

• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources

• Provides support for key strategic programs, with initial focus on increasing the growth and profitability of the Global Banking Merchant Services business; may lead selected program workstreams

• Plans and delivers communications and training to Global Banking sales teams around Merchant Services product changes

• Helps drive execution of the product reporting strategy, including tracking program OKRs / metrics, and developing sales and product reporting in support of strategic objectives

• Develops insights on the Global Banking Merchant Services business, sales, products and client segments through data analysis

• Develops understanding of client personas in target segments, as well as competitive and fintech landscape; tracks client impact of initiatives

• Maintains close feedback loop with sales and other partner functions (e.g., product, pricing, commercialization, marketing, risk & controls, finance & business management) across Global Banking and Payments

• Communicates regular progress and updates to sales, product, and senior management stakeholders through presentations, executive summaries and program status progress

• Supports internal governance forums around strategic programs

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area

• Demonstrated performance in either product management or relevant domain area

• Experience executing operational management and change readiness activities

• Experience in product deployment processes

• Strategic thinker who is comfortable transforming abstract ideas into a concrete plan of action

• Ability to interact with colleagues at all levels and across functions with a sharp executive presence and proven ability to cultivate strong relationships

• Change agent who makes a passionate case for change through facts, strong communication skills and a deep understanding of the audience

• Successful track record setting and achieving challenging goals with demonstrated entrepreneurial leadership skills

• Must have strong Powerpoint and Excel skills

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle

• Experience in merchant services and/or payments

• Background in strategy consulting and/or business management a plus

• Bachelor's degree, Master's degree preferred