Senior Product Analyst, Growth

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

You will be a hands-on analytics leader to help Docusign drive customer acquisition. You will measure, benchmark, and play a critical part in continuously optimizing key user journeys including, but not limited to freemium and trial to paid experiences, sales assisted purchasing, and in-product onboarding. You will partner closely with fellow analysts, product managers, and business stakeholders to understand the end-to-end customer journey related to these various experiences. You will then use this knowledge to analyze performance and identify and size opportunities for growth and optimization across channels and experiences.

You will excel as a trusted advisor, creative thinker, and exceptional problem-solver with a demonstrated ability to structure and navigate complex problems and processes. You can simultaneously think strategically and take a hands-on approach to deep dive into our data to deliver high level or detailed well-structured models and analysis depending on the business need. You will succeed by combining analytical insight, technical proficiency, business acumen, and the ability to collaborate and influence your key partners and cross-functional teams.

This position is an individual contributor role reporting to the Sr. Manager, Growth Analytics.

Responsibility

• Lead analytics and experimentation analysis for key customer acquisition paths including free and trial experiences, sales assisted purchasing, and in product upgrade flows

• Build, maintain, and monitor dashboards that track experiences to spot trends, quickly understand performance, and ensure no adverse impact after releases

• Apply business acumen and analytics techniques to datasets related to or impacted by digital experiences to identify areas of opportunity and size potential impact

• Conduct in-depth analysis of cohort performance and incrementally tied to in product experiments and updates

• Forecast how experience changes will impact our business performance

• Own experimentation roadmap for key new customer journeys: identify and prioritize opportunities with product managers, write test charters, and provide test analysis and recommendations to stakeholders

• Partner with cross-functional teams to enhance existing analytics models, pipelines and dashboards, create additional metrics, reports or visualization based on evolving business needs

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor's in a quantitative field (Statistics, Finance, Math, CS, or related) with 5+ years of relevant experience in customer behavior analytics or Advanced Degree in a quantitative field with 3+ years of relevant experience

• 3+ years experience using SQL with hands-on exposure to database structures and principles, data models and dimensional models

• 2+ years hands-on experience with Mixpanel, Google Analytics, Amplitude, Adobe Analytics or equivalent web and product analytics tools

• 3+ years hands-on experience in A/B testing and experimentation with history of arriving at conclusive results

• Experience with Statistics concepts and analysis, e.g., hypothesis testing, regression, experimental design, etc

• Experience utilizing both qualitative and quantitative analysis techniques

• Experience building dashboards in Data Studio, Tableau, or equivalent

Preferred

• Advanced spreadsheet modeling skills including pivot tables and complex formulas

• Excellent communication and presentation skills with the ability to present complex data analysis, insights, and recommendations to senior leadership

• Comfortable with loosely defined requirements where you exercise your analytical skills to collaborate with the rest of the team to build solutions

• Knowledge and hands-on experience with statistical testing such as A/B, multivariate, and Bayesian testing

• Experience optimizing product experiences to achieve world class conversion and retention rates

• Familiarity with software sales pipeline and methods for measurement and optimization

• Good familiarity with the principles of data science and data engineering

• Attention to detail with focus on data quality, data consistency and criticality

• Advanced data analysis skills - e.g., database query construction, data warehousing, forecasting, data mining and experience in business analysis

• Exposure to big data platforms - Snowflake, Redshift, Azure, Matillion, Alteryx, DBT, etc

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $128,400.00 - $200,200.00 base salary

Illinois and Colorado: $123,800.00 - $170,225.00 base salary

Washington and New York (including NYC metro area): $123,800.00 - $176,625.00 base salary

Washington DC: $128,400.00 - $176,625.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region

• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement

• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment

• Retirement Plans: select retirement and pension programs with potential for employer contributions

• Learning and Development: options for coaching, online courses and education reimbursements

• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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