Senior Product Analyst

Fivestars San Francisco , CA 94118

Posted 2 months ago

Are you fascinated by human behavior? Do you have an innate need to understand and influence how people act? Do you naturally look for the soul hidden in the numbers? Can you illuminate that soul and create a story that non-analytical minds can grasp and rally behind? Do you enjoy working with Product teams to deliver on customer needs? Does working closely with cross-functional teams excite you?

If so, we want you! FiveStars a rewards and marketing platform for local businesses - is seeking an Analyst/Senior Analyst. Reporting to the Director of Product Analytics, you will work with the Product team at FiveStars to understand customer pain points and deliver value to consumers, merchants, and our shareholders. This is a high-visibility/high-impact role expanding our understanding of consumer/merchant behavior, influencing product strategy, and driving the successful growth of FiveStars.

FiveStars is a rewards and marketing platform for local businesses and the communities they serve. We help consumers find great local deals. Small mom-and-pops and mid-sized enterprise merchants use our tools to build loyal and engaged customer bases. Over 12,000 businesses across the US and Canada use our easy, all-in-one marketing program. More than 40 million consumers participate in the FiveStars rewards network. We have raised $105 million from top-tier investors including HarbourVest, Menlo Ventures, Lightspeed, DCM, and Y-Combinator.


  • Understand data infrastructure (Treasure Data/Redshift/Tableau), product strategy, business model, and competitive landscape

  • Write sophisticated SQL queries to extract data

  • Build dashboards (in Tableau) to help run the business

  • Design and analyze A/B tests to iteratively optimize product

  • Perform complex analyses (using R/Python) to extract learnings and deliver insights

  • Communicate findings - emphasizing clarity, completeness, and actionability


  • SQL write sophisticated and optimized queries against large databases

  • Business Acumen understand business drivers

  • Problem Solving apply structured methods to analyze problems and develop solutions

  • Communication share easy-to-grasp and actionable insights

  • Build relationships influence adoption of analytics findings

  • Scripting use a scripting language like Python/R

  • Tableau build clear and actionable dashboards (nice to have)


  • Undergraduate degree in a highly quantitative/technical field (e.g. Physics, Computer Science, Economics, etc.)

  • Graduate degree (MS, MBA, PhD, etc.) in a similar field will be highly valued but is not required

  • 3+ years of experience and steadily increasing responsibility in an analytics function ideally in a consumer-facing business.

  • Ability to solve business problems and provide clear and analytically-supported solutions

  • Demonstrated intellectual curiosity


  • Pre-IPO stock options

  • 100% company-paid employee medical, dental, and vision coverage

  • Great downtown-SF office location

  • 4 weeks PTO + 11 paid-holidays per year

  • Three in-office lunches per week and a fully-stocked kitchen with fruit, (healthy) snacks, coffee, and drinks

  • Team happy hours and company-sponsored events

  • Passion fund - a $200 annual grant to pursue your whim or passion

  • FSA; short-/long-term disability coverage; life Insurance; 401K; EAP; and commuter benefits

FiveStars provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FiveStars complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Senior Product Analyst