Senior Product Analyst, Communications Platform

About Carvana

If you like disrupting the norm and are looking for a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. At Carvana, our customers can hop online to...

• Search and browse our inventory of over 20,000 vehicles that we own and certify.

• Narrow down search results using highly intelligent filtering tools/components.

• View vehicle details, Carfax reports, and 360 rotating studio images for every vehicle.

• Secure financing in minutes using Carvana's in-house service or their own bank.

• Interact with GUI components to easily customize loan length, down payment, and monthly payment.

• Generate, upload, and eSign all documents online (no ink necessary).

• Schedule front door delivery or pick up at one of our vending machines.

• Trade-in their existing vehicle or just sell it to Carvana (no purchase necessary).

For more information on Carvana and our mission, you can learn more about what it's like to work here from the people that already do.

About the team and position

The Communication Platform team is a talented and humble group of people with backgrounds in Analytics, Product, Design, Data Science and Engineering, that are focused on building out our core product: a communication platform that delivers the right message to the right person at the right time in the right channel. Our scope includes communications ranging from marketing to transactional messages, delivered through email, SMS, push notifications, and website chat (our conversational AI agent).

We're looking for incredibly intelligent, entrepreneurial, hard-working go-getters who are excited about working in a data-driven technology company to help us drive the best customer experience. You're likely a great fit if you have a quantitative background, expertise in analyzing and designing controlled experiments, and experience using analytics to understand the customer experience. Ideally, you love using data to solve complex problems, developing your technical and statistical knowledge, and seeing your findings translated into actionable insights that can influence the direction of the organization.

What you'll be doing

You will work closely with the product and engineering teams focused on building a first-in-class conversation AI agent. As a Senior Analyst on the team you will be responsible for analyzing and consulting on experiments, using statistical methods to unlock actionable insights, and communicating out findings to internal stakeholders. This is a product that is constantly changing, so you will need to have a growth mindset and be able to adapt to a fast paced environment. Most importantly you should understand the bigger picture and have a clear understanding of how analytics work translates to business impact.

Responsibilities:

• Work with product and engineering teams to design and analyze experiments focused on improving our conversational AI agent.

• Use statistical methods such as regression modeling and Monte Carlo simulations to improve our understanding of the core product.

• Guide analytics and product strategy through in-depth research of the customer experience.

• Create automated reporting through dashboards and other tools to communicate actionable insights to stakeholders and internal teams.

• Collaborate with our engineering teams to improve the quality of analytics tables and define the logic for ETLs.

What you should have

• A Bachelor's degree in Mathematics, Economics, a related quantitative field, or equivalent practical experience.

• 3+ years of work experience, ideally in analytics, data science or a related discipline.

• Experience with SQL and Python or R.

• A strong understanding of the basic statistical concepts used in traditional hypothesis testing and experimentation.

• Excellent communication skills and experience translating analytics work into actionable insights.

• Ability to learn and absorb technical concepts and effectively communicate them to a non-technical audience.

• Intellectual curiosity to learn and ask questions to find creative ways to answer complex questions with data.

• Sense of humor, self-motivated and able to thrive in a fast-paced environment with ambitious goals.

It would be great if you also had

• A Master's degree in Mathematics, Statistics, Operations Research, Economics, Data Science, a related quantitative field, or equivalent practical experience.

• Experience with data visualization tools such as Looker or Tableau.

• Experience using statistical techniques such as regression modeling and Monte Carlo simulations to improve our understanding of experimentation and the product.

• Understanding of data engineering best practices and experience building out ETLs.

• Familiarity with non-traditional experimentation methods such as Bayesian hypothesis testing and multi-armed bandit testing.

Don't meet 100% of the qualifications?

Even if your experience doesn't fit like a glove, we still encourage you to apply. Many of our rockstars didn't fit the mold on day one.

What we'll offer in return

• Full-Time Position with a competitive salary.

• Medical, Dental, and Vision benefits.

• 401K with company match.

• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.

• A great wellness program to keep you healthy and happy both physically and mentally.

• Access to opportunities to expand your skill set and share your knowledge with others across the organization.

• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.

• A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak and understand English.

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.