Senior Producer, Web Experience

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Job Category

Marketing & Communications

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

The Digital Experience group at Salesforce is looking for a Senior Producer, Web Experience, to manage work in our content management systems, Adobe Experience Manager and our custom implementation of WordPress. This position will work closely with teams across the Marketing organization to create personalized, impactful websites for desktop and mobile experiences.

Overview:

The Senior Web Experience Content Manager is a subject matter expert responsible for ensuring the seamless creation, management, and delivery of web content across our digital platforms. This role requires independent work with cross-functional teams to identify and address missing assets, promote best practices, and ensure the highest quality of web content. The ideal candidate will have advanced skills in enterprise-level content management systems, particularly Adobe Experience Manager (AEM) and WordPress, and will play a crucial role in maintaining consistency and quality across our website.

Key Responsibilities:

Web Experience Subject Matter Expert

• Assist and lead execution for the web experience management team in authoring and managing pages on www.salesforce.com. This includes QA and final delivery/release.

• Work independently with cross-functional teams to identify missing assets, gaps in builds or processes.

• Educate partners on Web Experience Management readiness and content hand-off best practices.

• Promote consistency across our website and ensure adherence to best practices in digital production.

Problem Solving and Quality Assurance:

• Identify potential roadblocks and address them proactively to prevent obstacles.

• Solve problems quickly and accurately, ensuring smooth project execution.

• Ensure the quality of vendor or partner deliverables prior to WEM handoff.

• Understand and apply best practices in digital production, including information architecture, user experience, interaction design, visual design initiatives, analytics, A/B testing, development, and QA.

Content Management Systems Expertise:

• Execute complex and technically challenging solutions using AEM and WordPress.

• Understand the limitations and possibilities of our content management system and propose solutions without compromising system integrity.

• Mentor interns and junior team members, providing guidance and support for their professional development.

Collaboration and Innovation:

• Explain best practices and concepts to partners, highlighting their impact on customer experience and business outcomes.

• Build on others' ideas and suggestions to enhance project outcomes.

• Identify gaps in content hand-off processes and educate partner teams on addressing these gaps before WEM handoff.

• Understands creative process from design to delivery across multiple teams (Strategy, Analytics, UX, Design, Content, SEO, Localization).

Requirements:

• 4-6 years of experience in web production.

• Advanced authoring skills in enterprise-level content management systems, particularly Adobe Experience Manager (AEM) and WordPress.

• Experience hand-coding semantically correct HTML and CSS in an enterprise CMS environment (Adobe Experience Manager, WordPress, OpenCMS, Joomla, Drupal, Sitecore, etc.).

• Proven ability to execute complex and technically challenging solutions in content management.

• Proven track record of managing high-quality enterprise web content projects from inception to completion.

• Strong understanding of digital production best practices and the ability to integrate various aspects of web development and design.

• Excellent problem-solving skills and the ability to propose innovative solutions.

• Experience mentoring and guiding junior team members.

• Strong communication skills, capable of explaining technical concepts and best practices to non-technical partners.

• Ability to work independently and as part of a cross-functional team, promoting collaboration and consistency.

• Strong organizational skills and attention to detail. Ability to troubleshoot technical problems logically and systematically.

• Ability to handle multiple projects simultaneously and meet deadlines.

Join Our Team

If you are a proactive, skilled, and experienced web content manager with a passion for digital excellence and a knack for solving problems, we invite you to apply and join our dynamic team.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $100,100 to $137,600.

For California-based roles, the base salary hiring range for this position is $109,200 to $150,200.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.