Senior Processor

Job Description Job Description Description: Simply put, our processor's job is to ensure every borrower has a better-than-expected mortgage experience.

Sounds simple, right? It is Our company value boils down to how much you care : if you have a true customer service mindset, this is easy?? You do the things today that could wait until tomorrow.? You listen to the needs of your customers & serve as their guide. You are compassionate, understanding and attentive.?? ?In other words, you simply care . What you'll be doing:

Provide outstanding customer service by effectively communicating / collaborating with all internal / external customers including loan officers, buyers, sellers, title companies, builders and agents. Obtain and review necessary loan documentation; submit complete packages to underwriting for loan approval. Research applicant credit status and current financial position.

Prepare and maintain all paperwork for existing and new loans, including loan disclosures. Submit files to the designated Underwriter for loan approval. Monitor / ensure closing dates and company deadlines are met.

Comply with all policies, standards and regulations applicable to the company and the mortgage industry.? Distribute and exchange information with other team members, follow up with customers, and refer customers to appropriate personnel. Maintain a timely and compliant pipeline of loans throughout the process. Requirements: What you must bring: A customer service, resourceful mindset 2 years of loan processing experience with conventional and government (FHA/VA) loans Top notch customer service skills with an emphasis on relationship building Strong organizational and communication skills