Senior Principal IT Business Analyst - Customer Care & Digital Applications

Veritas Heathrow , FL 32746

Posted 2 months ago

About VERITAS

Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, protection, and insights. Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end - keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.

Veritas supports 500+ data sources, 150+ storage targets, 50+ clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving.

Senior Principal IT Business Analyst

The role of the Senior Principal IT Business Analyst is to facilitate the requirements gathering, solutioning and development of customer-facing digital solutions for our Customer Support site (support.veritas.com), the PartnerNet Platform, and multiple other related digital applications that support Customer Care and Channel Sales. This position is ideal for a collaborative and creative individual who facilitates the business case, requirements, solutioning and delivery of web solutions. The Senior Principal Business Analyst is an integral part of the IT team and acts as a bridge between the External End Users/Customers and the Software Developers, and provides process excellence leadership to other BA's on the team.

Responsibilities:

  • Build trusted client relationships through proactive communication and effective project delivery.

  • Creates and deliver presentations to business stakeholders and IT project teams and leaders.

  • Conducts project discoveries and leads significant portions of kickoff meetings and activities.

  • Translate stakeholder business needs into detailed business requirements documents, use cases and systems interaction diagrams.

  • Facilitate customer meetings, resolving requirements issues, and gaining buy-in for solutions.

  • Works with customers to establish approved wireframes and mock-ups for solutions.

  • Assists project manager or acts as project manager where needed, to establish high, mid, and micro level plans for project team.

  • Owns the assigned applications as the IT "product owner".

  • Helps to establish critical path, milestones, delivery dates, and review client deliverables to ensure they meet client acceptance criteria.

  • Provides leadership throughout the lifecycles of a project, guiding the understanding the project team has through solutioning, mdesign and development to ensure project requirements are met.

  • Communicates roadmap status, feature status, and delivery status to the business team.

  • Problem solves for strategic business issues and application production support issues.

  • Helps establish project test strategy, methodologies, test plans as well as direct test execution. Facilitates UAT planning and successful execution.

  • Instills team commitment to company delivery methodologies and practices.

Qualifications:

  • Ability to conceptualize a solution from inception to implementation

  • Minimum of 8+ years of experience facilitating functional requirements and Business Process Re-Design (BPR) or equivalent within new product development for a technology firm

  • Experience in product development, product lifecycle management, functional and process analysis

  • Experience with Test Driven Development

  • Experience with writing user stories and executing agile delivery of projects

  • Working with blended teams of onshore and offshore resources for sprint planning, feature prioritization, testing and delivery

  • Experience with the creation and maintenance of detailed requirement and specification documentation

  • Experience with a blend of software development methods (i.e. Waterfall, Agile, XP, RUP, etc.

  • Experience understanding emergent technology trends related to customer care, website development, vendor management, and workflow software solutions

Requirements:

  • 8+ years' experience working as a Business Analyst in a large enterprise IT team with progressively higher levels of responsibility.

  • Experience working on projects involving digital content management, templates, components, tagging, metadata.

  • Experience leading meetings with vendors, stakeholders, and managers on cross-functional teams, to determine business requirements.

  • Experience with MS Office for project requirements documentation, reporting, and analysis.

  • Strong communication and team skills required. The person in this role will lead meetings with stakeholders, document business requirements, and work with IT and vendors to ensure the business requirements are delivered per the specifications.

Preferred skills and education:

  • Degree in Computer Science is a plus

  • Previous experience supporting digital applications as a lead Business Analyst or Solution Architect

  • Strong understanding of complex Internet based enterprise level applications

  • Experience with agile development methodologies

At Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good. We also value uniqueness and know that a more diverse and inclusive workforce makes a winning team, so come as you are! Interested? Then apply and find out more about #TeamVTAS!

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Digital Business Analyst Search Intern

Veritas

Posted 4 weeks ago

VIEW JOBS 9/17/2021 12:00:00 AM 2021-12-16T00:00 About VERITAS Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, protection, and insights. Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end - keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness. Veritas supports 500+ data sources, 150+ storage targets, 50+ clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving. Veritas Customer Success is responsible for ensuring that Veritas' customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship. Customer Success includes customer support and care, professional and business critical services, and renewal sales. SUMMER 2021 INTERNSHIP: The Digital Search Analyst Intern role is an exciting blend of data, business and technology. This role will work with internal customers and business operations resources to develop improvements to our current Global Support Service Self Servicing solutions. The role will interact with business operational teams, Information Technology and third-party software providers. This role will assist in the creation of business/system requirements and supporting metrics and feedback alternatives for both internal associates and external customers. Digital Business Search Analyst Intern * Various support on improving Veritas Support for customers interacting through a digital experience . Focus on Search capabilities improvements and assessments by the hiring manager/team Responsibilities: * Interview various business constituents for improvement opportunities in digital experience. Focus on Search Improvements that enables an enhance customer engagement * Definition, delineation of system changes required for changes * Development of surveys, feedback mechanisms to better measure the user experience of tools * Assessment of Self Service Search Capabilities of similar companies * Work with business partners to understand needs/requirements for new dashboard development * Provide recommendations, presentations to leadership Basic Qualifications: * Working towards a Bachelor's or Master's degree in Computer Science, Information Management, Business Information Systems * Strong Communications and Written Skills * MS Office Suite of Projects * Smart Sheet * Intern should sit in EST or CST time zones OR if offices are open, in Roseville MN or Heathrow FL At Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good. We also value uniqueness and know that a more diverse and inclusive workforce makes a winning team, so come as you are! Interested? Then apply and find out more about #TeamVTAS! Veritas Heathrow FL

Senior Principal IT Business Analyst - Customer Care & Digital Applications

Veritas