Senior Power Distribution Field Service Representative

Schneider Electric Saint Louis , MO 63150

Posted 6 months ago

Schneider Electriccreates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment:https://youtu.be/NlLJMv1Y7Hk.

Great people make Schneider Electric a great company.

What do you get to do in this position?

This position is accountable for installing, inspecting, troubleshooting and repairing customer equipment. Instructs customers and sales personnel on the operation and maintenance of equipment. Installs, services and repairs customer equipment. Performs warranty work and start-up service. Performs testing, calibration, checking, correcting, adjusting and part component replacement services on customer products. Constructs and tests circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams and test instruments/equipment. Instructs customers and sales personnel on the operation and customer maintenance of equipment. Provides technical support in product service, product training and applications. Analyzes complex problems in equipment and machinery and interprets maintenance manuals, using knowledge of systems and electronics to isolate and correct the fault. Consults with product support and engineering personnel to determine solutions to complex problems in system operation. Reports customer suggestions on product improvement and existing product designs to the appropriate technical specialist. Assists in the developing design modifications. Implements modifications and provides installation support for the modifications. Develops and implements training courseware and provides training to customers and other service representatives. Develops and maintains ongoing customer relationships with regards to all aspects of equipment repair and maintenance. Maintains service equipment, tools and documentation.

Essential Responsibilities

  • Provide outstanding customer service

  • Advise customers on best practice, new services and upgrade opportunities

  • Perform Startup/Commissioning on equipment across the Schneider Electric product portfolio.

  • Perform preventive, scheduled and unscheduled maintenance on equipment

  • Track Installed Base (serviceable assets)

  • Submit Opportunity Detected during his/her interventions

  • Support serviceable Schneider equipment including but not limited to: electrical switchgear, HVAC/CRAC systems, UPS systems, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, security, access control, CCTV and fire alarm and suppression systems

  • Leads or contributes to Field Services small projects coordination and execution on customer site (end of life, modernization, upgrade, etc).

  • Must have proven skill level to interpret blueprints and other service documents, including but not limited to, specifications, reporting and quality requirements.

  • Perform basic audits of customer's electrical systems and equipment.

  • Document all required information for each site (technical report)

  • Get signature from customer for acceptance after the execution of the on-site work

  • Provide daily and accurate time and expense for each customer intervention

  • Properly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location.

  • Develop innovative solutions to more complex technical problems that arise during start-up.

  • Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.

  • Assist Schneider Electric Service Partners in site visits, evaluating technical and professional performance.

  • Works with Sales and looks for other opportunities outside current scope of work

  • Is in permanent relation with his planner/coordinator for smooth execution of his intervention

  • Will escalate to FS technical expert in the countries as needed when unable to solve a technical issue

  • Perform other duties as assigned

  • Can remotely investigate the origin of the breakdown and submit fixes (in a service bureau for example)

This job might be for you if:

  • High level of technical knowledge of electronic/electrical component theory. Knowledge of HVAC systems and applicable application software knowledge is preferred.

  • Must be able to perform duties with general direction, receiving only general guidance with respect to overall objectives. Work is usually quite independent of other team members

  • Must operate within division policy guidelines using independent judgment in achieving assigned objectives

  • Must comply with all safety policies, practices and procedures

  • Participate in proactive team efforts to achieve departmental and company goals

  • Ability to read, analyze, and interpret general business procedures, professional documents, technical procedures, and governmental regulations.

  • Ability to write reports and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

  • Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Ability to apply concepts of algebra and geometry.

  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

  • Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, graphics, etc.

  • Handle multiple tasks simultaneously

  • Must be able to stand, walk, and sit for extended periods of time

  • Must be able to lift and carry heavy objects up to 50 pounds

  • Familiarization in preparing MOPs is a plus and candidate must adhere to the strict guidelines of approved Methods of Procedures (MOPs).

  • Verifiable hands-on technical work experience required

  • Certification needed according to Business and Country where he is operating.

  • Relevant experience with critical systems infrastructure equipment (i.e. electrical switchgear, diesel generators, UPS systems, electrical distribution, chillers, cooling towers, air handlers, fire detection/suppression or building monitoring systems).

  • Clear verbal and written communication skills.

  • Possess a valid driver's license.

Education and Experience Requirements

  • 2-year degree or equivalent in experience.

  • 2-4 years of relevant mechanical, electrical and/or power distribution service experience

  • Testing, maintenance and/or upgrade experience in some or all of the following areas is a requirement:

o Low or Medium Voltage Switchgear

o Transformers

o Relay Protection Systems

o Control Systems

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Field Service Representative Power Distribution (201900818)

Faith Technologies, Inc.

Posted 2 weeks ago

VIEW JOBS 10/1/2019 12:00:00 AM 2019-12-30T00:00 FIELD SERVICE REPRESENTATIVE – POWER DISTRIBUTION - LEVELS 1, 2, and 3 Faith Technologies ● St. Louis, MO SURGE your career forward!! Field Service Representatives at Faith Technologies grow faster because they are a part of a nationally leading team of electrical planners, engineers, designers and electricians. * Your personal growth: build your career path by taking advantage of our industry leading training and leadership development programs. * Leverage technology through our virtual design and build programs that offer the latest in robotic total stations, 3D scanning, virtual and augmented reality and drone surveillance and assessment. * Uncompromised SAFETY. When we see others in our space averaging 3.7 safety rating and ours average 1.4, you know that we value you and your safety above all else. We offer competitive, merit-based wages; career path development and flexible and a robust benefits package that boasts everything from paid training, tuition reimbursement and a top-notch wellness program. Field Service Representatives – Power Distribution are accountable for installation, inspection and testing, troubleshooting, and adjustment, repair or replacement of customer equipment. They provide documentation, including test reports and service summary to customers. Instruct customers and personnel on the operation and maintenance of equipment. Perform warranty work and start-up service. Construct and test circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams and test instruments/equipment. Provide technical support in product service, product training and applications. Analyze complex problems in equipment and machinery and interprets maintenance manuals, using knowledge of systems and electronics to isolate and correct the faults. Consult with product support and engineering personnel to determine solutions to complex problems in system operation. Report customer suggestions on product improvement and existing product designs to the appropriate technical specialist. Assist in the development of design modifications. Implement modifications and provides installation support for the modifications. Develop and implement training courseware and provide training to customers and other service representatives. Develop and maintain ongoing customer relationships with regards to all aspects of equipment repair and maintenance. Maintain service equipment, tools and documentation. We pride ourselves on a "Ground up Growth" mentality that puts you in the spotlight. Becoming a member of the Faith Technologies team means you've officially put yourself in the driver's seat of your career. Through our career development and continued education programs, you'll have options to position yourself for success. Faith is a "Merit to the Core" organization, and we pride ourselves on our ability to reward and recognize top performers. MINIMUM REQUIREMENTS * Education: Completion of an electrical apprenticeship (8,000 hours) or a Bachelor's degree in Electrical Engineering or * Experience: Military experience within the following positions: Navy Nuclear Electronic Technicians and Electrician's Mate or * Experience: Electrical start-up and testing experience including: circuit breakers, transformers, switchgear, VFDs, PLCs, and capacitor banks KEY RESPONSIBILITIES Level 1: * Contributes to Field Services small projects coordination and execution on customer site (end of life, modernization, upgrade, etc.). * Provides support to Level 2 and Level 3 FSRs as it pertains to removal of electrical equipment. * Interprets blueprints and other service documents, including but not limited to, specifications, reporting and quality requirements. * Performs basic audits of customer's electrical systems and equipment. * Documents all required information for each site (technical report). * Communicates with Project Coordinator to ensure smooth execution. * Properly documents, labels, and returns all defective parts utilized in the repair of equipment to the designated disposal/repair location. Level 2: * All previous classification requirements must be continually satisfied. * Assists in Startup/Commissioning on the electrical equipment across multiple product portfolios. * Assists senior team members with performing preventive, scheduled and unscheduled maintenance on equipment. * Supports serviceable equipment including but not limited to: electrical switchgear, HVAC/CRAC systems, UPS systems, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, security, access control, CCTV and fire alarm and suppression systems. * Performs basic audits of customer's electrical systems and equipment. Level 3: * All previous classification requirements must be continually satisfied. * Advises customers on best practice, new services and upgrade opportunities. * Performs Startup/Commissioning on the electrical equipment across multiple product portfolios. * Performs preventive, scheduled and unscheduled maintenance on equipment. * Develops innovative solutions to more complex technical problems that arise during start-up. * Can remotely investigate the origin of the breakdown and submit fixes (in a service bureau for example). * Leads Field Services small projects coordination and execution on customer site (end of life, modernization, upgrade, etc.). * Researches, evaluates, and recommends new products or equipment upgrades that will meet customer needs. * Assists service partners in site visits, evaluating technical and professional performance. * Works with Solutions Architects or Systems Architects to look for other opportunities outside current scope of work. * Will escalate to technical support as needed when unable to solve a technical issue. The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended as a comprehensive list of all functions, responsibilities, skills or abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. BENEFITS ARE THE GAME CHANGER Retirement * 401K Health Care * Comprehensive Health Plan Including: * Medical * Dental * Vision * Prescription Drug * Company Wellness Program * Flexible Spending Accounts (Health and Dependent Care) Income & Protection * Robust Insurance Offerings * Short-Term & Long-Term Disability Insurance * Life Insurance * Accidental Death & Dismemberment Tuition Reimbursement * Tuition/Scholarship Program - (Apprenticeship) * General Tuition Reimbursements (100% for A, B Grades, NO ANNUAL LIMIT) Paid Time Off * Paid Vacation * Seven Paid Holidays * Parental Leave (Births, Adoptions) Incentive & Recognition Programs * Incentive * Gain Share Incentives * Referral Incentives * Office Incentive Programs * Recognition * Values Recognition Program * Anniversary Milestone Recognition Extras * Employee Assistance Program (EAP) * Relocation Packages & Sign-On Bonuses (restrictions apply) * Employee Referral and Mentoring Program (A.C.E. Program) * Tool Insurance * Adoption Assistance COMPANY OVERVIEW Faith Technologies is one of the largest, privately-held electrical planning, design and engineering contractors in the United States. We stand strong in our values as we work to Create World Class Opportunities to Succeed through: * Uncompromised focus on keeping people SAFE. * Building TRUST in everything we do. * REDEFINING what's possible. * Rewarding individual results that create TEAM SUCCESS. If you're ready to learn more about growing your career with us, apply today. Faith Technologies, Inc. is an Affirmative Action Employer/Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. Faith Technologies, Inc. Saint Louis MO

Senior Power Distribution Field Service Representative

Schneider Electric