Senior Policy Operations Representative

as a Senior Policies Operations Representative you will provide policy services for life insurance. You will mentor co-workers, provide expertise on project teams and continues to develop product knowledge and customer service skills to interact with policyholders and/or agents. May specialize in one or more products in one or more lines.

In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home. Candidates must reside within a 50-mile radius (or 35-mile radius for Boston / Chicago) of one of the following locations: Madison, WI 53783; Boston, MA 02110*, Chicago, IL 60601*; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034; Nashville, TN 37214

Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.

Compensation range will be determined by geographic location.

Position Compensation Range:

$23.00 - $33.17

Pay Rate Type:

Hourly

Compensation may vary based on the job level and your geographic work location.

Responsibilities:

Primary Accountabilities

• Take 40-70 calls a day serving policies for agents/holders

• You will research complex inquiries from customers or agents.

• Mentor others and resolve complex issues.

• Assist with special projects, system testing, and on-the-job training.

• Demonstrated experience providing customer-driven solutions or support.

• Solid knowledge of state-specific regulations and system/procedural support for insurance or brokerage products.

• Solid knowledge and application of underwriting, servicing or billing guidelines.

• Demonstrated experience using reference materials, reading policy language, and processing rules and procedures.

• Demonstrated written and verbal communication skills

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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