Senior Poker Manager - Full Time - MGM Springfield

The SHOW comes alive at MGM Resorts International.

Does working at MGM Resorts sound like an exhilarating experience? How about the prospect of being part of a team that crafts unforgettable moments for guests in such a dynamic and diverse environment? Imagine working for a place where creativity flourishes, where every day brings new challenges and opportunities to make a difference in guests' WOW experiences. This is an incredible opportunity to contribute to one of the most captivating industries out there.

THE JOB:

It is the primary responsibility of the Senior Poker Manager to be responsible for all aspects of the Poker Room operations, both daily and long term. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

THE DAY-TO-DAY:

• Oversee the Poker Room daily operations ensuring that all policies, procedures and gaming regulations are adhered to and consistently followed.

• Manage the Poker Room team to include efficient staffing, team member development and training, performance management, hiring/termination decisions and policy enforcement.

• Act as the Compliance Officer for assigned shift to ensure operations are meeting MA Gaming Control Agency standards. Ensure the execution of games are within compliance of state and property regulations and policies, and Inform Surveillance and Massachusetts Gaming Commission agents if tampering or cheating is suspected. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

• Monitor tournament results and provide casino accounting with Individual Taxpayer Identification Number (ITIN) for foreign players that qualify. Maintain the master list for tournament personnel.

• Create the satellite program for Poker Tournaments and be responsible for satellite employee staffing.

• Help coordinate major Poker Tournament planning and set-up in cooperation with Poker Management and Directors and Managers of other departments of the Property.

• Responsible for making sure all Special Events are run successfully in conjunction with Casino Marketing, Special Events and/or Training departments.

• Make decisions regarding the granting of complimentaries to guests in accordance with company criteria

• Protect the confidentiality of all company files and documents under their immediate control.

• Investigate player complaints and determines basis of grievance.

• Greet and welcome guests, establish rapport, and provide excellent customer service by answering questions, resolving disputes and adhering to guest requests.

• Answer guest E-mails that are forwarded from Guest Services in a professional and courteous manner.

THE IDEAL CANDIDATE:

• Takes pride in their work

• Describes themselves as analytical

• Enjoys helping others and likes to make a good impression

• Can handle any situation thoroughly

• Complete knowledge of common rules and procedures of all poker games, and general knowledge of Gaming regulations and statutes.

• Ability to lead & mentor a team.

• Working knowledge of Microsoft, Word and Excel.

• Excellent customer service skills.

• Interpersonal skills to effectively communicate with all business contacts.

• Ability to effectively communicate in English, in both oral and written forms.

PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room

• Free parking

• Healthcare, and 401K benefits

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!